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Vertical Communications 8012S manual Waiting for a Line Queuing, To Queue for a line group

Models: 8012S

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iPrimo Speakerphone Station User’s Guide

4. ADVANCED CALL HANDLING

4.1 Waiting for a Line (Queuing)

If all the lines in a line group are busy, you can place your tele- phone in a queue to await an idle line.

•To Queue for a line group,

1.Press INTERCOM.

2.Dial the line group access code (see Line Group Access code table on page 86 for your systems’s codes).

3.Hear busy tone.

4.Dial *6.

•If you have line appearance for a particular line and with to queue for it,

1.Observe the busy status light (LED).

2.Press INTERCOM.

3.Dial *6.

4.Press the line button.

5.When the line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place the call.

•To cancel line queuing or line group queuing,

1.Press INTERCOM.

2.Dial #6.

October, 02

Comdial

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Vertical Communications 8012S manual Waiting for a Line Queuing, To Queue for a line group

Contents

Station User’s Guide IPrimo SpeakerphonePage IPrimo Speakerphone Station User’s Guide Introduction About this BookSystem to System Network IndexThis page intentionally left blank Table of Contents Making Calls Nonverbal Messaging Headset Jack Welcome Getting StartedPositioning Your Speakerphone Setting Up Your SpeakerphoneAdjusting the Pedestal To Adjust the PedestalSetting Display Contrast Using Your SpeakerphoneTo Select One Of The Ring Tones, Proceed As Follows Setting a Personal Ringing ToneTo Set The Speaker And Handset Loudness Levels Setting Volume LevelsTo Set The Ringer Loudness Level When You Hear Intercom Ringing Two Short Bursts When You Hear Outside Ringing Long BurstsAnswering and Making Calls To Dial An Outside Number ManuallyUnderstanding the Basic Functions Hold Button Hold Your Speakerphone’s ButtonsInteractive Buttons located below alphanumeric display Intercom Button IntercomSpeaker Button Speaker Shift Button ShiftTap Button TAP Transfer/Conference Button TRNS/CONF8900-IP Large Screen Display Speakerphone Volume Control Volume UP or Volume DownNext to a line button Your Speakerphone’s Display LightsMute Button Next to a fixed feature or programmable feature buttonIntercom Button Hold ButtonIdle Display Understanding The Large Screen DisplayAnswering Outside Calls Answering CallsSelecting Hold, Transfer, or Conference Using Call Handling ButtonsAnswering Intercom Calls When you hear an intercom tone followed by a caller’s voiceAnswering Night-Transferred Calls When you hear loud ringing anywhere in the systemHolding Calls If your telephone ringsTo place a call on exclusive hold, -PressHOLD twice To place a call on holdTo retrieve a held call If a held line is recalling, choose one of the following Handling Hold RecallsTo retrieve exclusive hold To retrieve a held call at another station Using Directed Call HoldTo place a call on directed station hold To scan your held calls and retrieve a specific one Selecting Specific Held CallsGroup Call Pickup Call PickupDirected Call Pickup To answer a call that is ringing within your groupTo monitor another telephone Pickup for Monitored StationsPress Servicing a Monitored StationTo respond to a Sohva verbally Receiving Sohva AnnouncementsHandling AN Incoming Sohva IPrimo Speakerphone Station User’s Guide To block unblock all voice-announced calls Voice Announce BlockingIncoming Sohva Sohva Responses Sohva Caller ID Automatic Number IdentificationAnswering Calls Making Outside Calls Making CallsTo dial an outside number using your prime line To tone call automatically Making Intercom CallsTo manually cause the other telephone to ring tone calling To voice announce automatically Automatic DialingTo voice announce manually Redial LAST-DIALED Number RedialingTo speed dial a personal speed dial number To speed dial a system speed dial numberTo redial the saved number Redial Programming Storing NumbersTo store a number while you are on a call if available To camp on at any busy station When you hear five short tone burstsCamping On Busy Station, Automatic Callback Clearing Camp-On To camp on at a station with a Do Not Disturb condition setIdle STATION, Automatic Callback To cancel the camp-on conditionAdvanced Camping On Options Busy STATION, Wait for AN Answer Call Waiting To activate call waiting when you hear a busy signalTo cancel call waiting IPrimo Speakerphone Station User’s Guide Sending Subdued Off-Hook Voice Announcements Make a Sohva announcement using the Sohva button as followsTo Queue for a line group To cancel line queuing or line group queuingWaiting for a Line Queuing Establishing a Conference ConferencingPress TRNS/CONF Forwarding a Call Call ForwardingTo drop a party out of a conference call To forward your callsSelect Call Forwarding To identify the station to receive diverted calls To cancel call forwardingDiverting ALL Calls to Another Station To activate Cfos with your LCD speakerphone Call Forward Outside System CfosTo divert calls to the designated station Selecting Cfos Selecting Line 10 Deactivate Cfos To join an active Cfos call from the CFOS-enabled stationCall Parking To park a call using a programmed Park buttonParking a Call Handling Park RecallsCall Transferring To re-park a park recall and restart the park timerScreened Call Transfers To answer a park recallIPrimo Speakerphone Station User’s Guide Unscreened Call Transfers To transfer an unscreened call to another system telephone HOT Transfer Other Call Transferring OptionsQuick Transfer To make a hot transfer to another telephone in the systemTo turn on a message from your telephone LCD Message DeliveryNonverbal Messaging Character Dialing Code Nonverbal Messaging Select MSG to leave a message Message Waiting Light and MessagingReceiving a Message To receive a message at an alerted stationResponse Message Delivery This page intentionally left blank To store an intercom number as a DSS number DSS NumbersProgramming Choosing a Button Speed Dial NumbersSelect Edit Selecting Line or Intercom Dialing a Speed Number To store a system feature access code Feature Access CodesTo clear a feature button assignment IPrimo Speakerphone Station User’s Guide LCD Feature Buttons IPrimo Speakerphone Station User’s Guide Programming To create a feature access button Programming Feature Access ButtonsTo set a reminder alert at your telephone Reminder AlertSelect Reminder Alert Respond to an Alert Select Response Message Response Message ButtonThis page intentionally left blank To turn the music on Background MusicTo turn the music off If your system has line groups, access them as followsLine Groups Do Not Disturb Condition To enable DND, proceed as followsTo disable the DND condition Select Programming Select Do Not Disturb Initiating Auto Redial Automatic RedialOther Advanced Features To page a called party after receiving a ring-no answer Wireless Paging SystemInitiating a Tracking To page a called party without first calling themIf you receive a parked call message on your pager unit To retrieve a call that you parked using the paging optionTo enable or disable a pager unit at your station Headset Jack Connectors on Bottom of TelephoneTo disable headset mode To enable headset modeTo enter account code on an outgoing call Account CodesTo enter account code on an incoming call To use Dial By Name Dial By NameGHI Setting Current Volume Level Volume Control100 Comdial October To speak to the distant party Muting Your SpeakerphoneTo mute your station Button Functions Display Button Query Programmed Button DisplayBusy DSS/BLF Button Inquiry To button query your telephoneTo identify the station that occupies a busy line PagingTo identify the line that a busy station occupies To send a paging announcementTo reply to a Meet-Me To view the call log Viewing The Call Log106 Comdial October Appendix a Feature Access Codes Intercom + * + Intercom + *3 Intercom + #3 Intercom + **6 Appendix B Display Abbreviations Callbk DSS/BLF Light Pers Ring Take MSG 118 Comdial October All-Call Paging Account CodeAssist Button AttendantAutomatic Station Relocation Automatic Route Selection ARSBlock Programming Button QueryCall Pick-Up Class Of Service COS ProgrammingCall Transfer Caller IDDial By Name Direct Inward System Access DisaDigital Voice Announcing DVA Direct Inward Station Dialing Disd or didDXP, DXP Plus, FXS and FXT HookswitchDynamic Line Button Tie LinesIntercom Industry Standard Telephone ISTKeypad Last Number RedialingMessaging Meet-Me AnswerMute Night TransferPrime Line Pulse/Tone SwitchingPrivacy Programmable ButtonsSystem Alarm Reporting Service ObservingSaved Number Redialing Screened Call TransferTAP Flash/Recall System Speed DialToll Restriction Tone CallZone Paging Voice Announce Blocking VAB130 Comdial October Full-Duplex Speakerphone Guidelines Appendix D Speakerphone Characteristics132 Comdial October Half-Duplex Speakerphone Guidelines 134 Comdial October Remote Appendix E Feature Networking SupportANI RNA Cfos Dnis 140 Comdial October Both None Local Station Node Contrast Only 142 Comdial October October Comdial 143 Slps Tafas VVP Index Index-2 Comdial Jun, ‘02 Jun ‘02 Comdial Index-3 Index-4 Comdial Jun, ‘02 Page GCA70-377.03 September