Unscreened Call Transfers | Vertical Communications 8012S instruction

Advanced Call Handling

•If the intercom party is busy, take one of the following steps (if made available at your telephone by the installer programming):

Wednesday 19

11:36 am

Reconnect

Message

Callback

Voicemail

Calling Ext: 1234

1.Select Reconnect to reconnect the call to your station.

2.Select Message to leave a message-waiting indication at the called station.

3.Select Callback to camp-on at the called station.

4.Select Voicemail to connect the caller to the busy party’s Voicemail.

•If the intercom party does not answer their telephone when ringing, take on of the following steps:

1.Select RECONNECT to reconnect the call to your station.

2.Select MESSAGE to leave a message-waiting indication at the station.

3.Select CALLBACK to leave a message-waiting indication at the station.

4.5.2 UNSCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer.

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Comdial

October, 02

Image 66

Vertical Communications 8012S manual Unscreened Call Transfers

Contents

IPrimo Speakerphone Station User’s GuidePage IPrimo Speakerphone Station User’s Guide About this Book Introduction Index System to System Network This page intentionally left blank Table of Contents Making Calls Nonverbal Messaging Headset Jack Getting Started Welcome Setting Up Your Speakerphone Positioning Your Speakerphone To Adjust the Pedestal Adjusting the Pedestal Using Your Speakerphone Setting Display Contrast Setting a Personal Ringing Tone To Select One Of The Ring Tones, Proceed As Follows Setting Volume Levels To Set The Ringer Loudness LevelTo Set The Speaker And Handset Loudness Levels Answering and Making Calls When You Hear Outside Ringing Long BurstsWhen You Hear Intercom Ringing Two Short Bursts To Dial An Outside Number Manually Understanding the Basic Functions Interactive Buttons located below alphanumeric display Your Speakerphone’s ButtonsHold Button Hold Intercom Button Intercom Tap Button TAP Shift Button ShiftSpeaker Button Speaker Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down 8900-IP Large Screen Display Speakerphone Your Speakerphone’s Display Lights Next to a line button Intercom Button Next to a fixed feature or programmable feature buttonMute Button Hold Button Understanding The Large Screen Display Idle Display Answering Calls Answering Outside Calls Using Call Handling Buttons Selecting Hold, Transfer, or Conference When you hear an intercom tone followed by a caller’s voice Answering Intercom Calls Holding Calls When you hear loud ringing anywhere in the systemAnswering Night-Transferred Calls If your telephone rings To place a call on hold To retrieve a held callTo place a call on exclusive hold, -PressHOLD twice Handling Hold Recalls To retrieve exclusive holdIf a held line is recalling, choose one of the following Using Directed Call Hold To place a call on directed station holdTo retrieve a held call at another station Selecting Specific Held Calls To scan your held calls and retrieve a specific one Directed Call Pickup Call PickupGroup Call Pickup To answer a call that is ringing within your group Pickup for Monitored Stations To monitor another telephone Servicing a Monitored Station Press Receiving Sohva Announcements Handling AN Incoming SohvaTo respond to a Sohva verbally IPrimo Speakerphone Station User’s Guide Voice Announce Blocking To block unblock all voice-announced calls Caller ID Automatic Number Identification Incoming Sohva Sohva Responses Sohva Answering Calls Making Calls Making Outside Calls To dial an outside number using your prime line Making Intercom Calls To manually cause the other telephone to ring tone callingTo tone call automatically Automatic Dialing To voice announce manuallyTo voice announce automatically To speed dial a personal speed dial number RedialingRedial LAST-DIALED Number To speed dial a system speed dial number Redial Programming Storing Numbers To store a number while you are on a call if availableTo redial the saved number When you hear five short tone bursts Camping On Busy Station, Automatic CallbackTo camp on at any busy station To camp on at a station with a Do Not Disturb condition set Clearing Camp-On To cancel the camp-on condition Advanced Camping On OptionsIdle STATION, Automatic Callback To activate call waiting when you hear a busy signal To cancel call waitingBusy STATION, Wait for AN Answer Call Waiting IPrimo Speakerphone Station User’s Guide Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements To cancel line queuing or line group queuing Waiting for a Line QueuingTo Queue for a line group Conferencing Establishing a Conference Press TRNS/CONF To drop a party out of a conference call Call ForwardingForwarding a Call To forward your calls Select Call Forwarding To cancel call forwarding Diverting ALL Calls to Another StationTo identify the station to receive diverted calls Call Forward Outside System Cfos To divert calls to the designated stationTo activate Cfos with your LCD speakerphone Selecting Cfos Selecting Line To join an active Cfos call from the CFOS-enabled station 10 Deactivate Cfos Parking a Call To park a call using a programmed Park buttonCall Parking Handling Park Recalls Screened Call Transfers To re-park a park recall and restart the park timerCall Transferring To answer a park recall IPrimo Speakerphone Station User’s Guide Unscreened Call Transfers To transfer an unscreened call to another system telephone Quick Transfer Other Call Transferring OptionsHOT Transfer To make a hot transfer to another telephone in the system LCD Message Delivery To turn on a message from your telephone Nonverbal Messaging Character Dialing Code Nonverbal Messaging Message Waiting Light and Messaging Select MSG to leave a message To receive a message at an alerted station Receiving a Message Response Message Delivery This page intentionally left blank DSS Numbers To store an intercom number as a DSS number Programming Speed Dial Numbers Choosing a Button Select Edit Selecting Line or Intercom Dialing a Speed Number Feature Access Codes To store a system feature access code To clear a feature button assignment IPrimo Speakerphone Station User’s Guide LCD Feature Buttons IPrimo Speakerphone Station User’s Guide Programming Programming Feature Access Buttons To create a feature access button Reminder Alert To set a reminder alert at your telephone Select Reminder Alert Respond to an Alert Response Message Button Select Response Message This page intentionally left blank Background Music To turn the music on If your system has line groups, access them as follows Line GroupsTo turn the music off To enable DND, proceed as follows To disable the DND conditionDo Not Disturb Condition Select Programming Select Do Not Disturb Automatic Redial Initiating Auto Redial Other Advanced Features Wireless Paging System To page a called party after receiving a ring-no answer To page a called party without first calling them Initiating a Tracking To retrieve a call that you parked using the paging option To enable or disable a pager unit at your stationIf you receive a parked call message on your pager unit Connectors on Bottom of Telephone Headset Jack To enable headset mode To disable headset mode Account Codes To enter account code on an incoming callTo enter account code on an outgoing call Dial By Name To use Dial By Name GHI Volume Control Setting Current Volume Level 100 Comdial October Muting Your Speakerphone To mute your stationTo speak to the distant party Busy DSS/BLF Button Inquiry Programmed Button DisplayButton Functions Display Button Query To button query your telephone To identify the line that a busy station occupies PagingTo identify the station that occupies a busy line To send a paging announcement To reply to a Meet-Me Viewing The Call Log To view the call log 106 Comdial October Appendix a Feature Access Codes Intercom + * + Intercom + *3 Intercom + #3 Intercom + **6 Appendix B Display Abbreviations Callbk DSS/BLF Light Pers Ring Take MSG 118 Comdial October Assist Button Account CodeAll-Call Paging Attendant Block Programming Automatic Route Selection ARSAutomatic Station Relocation Button Query Call Transfer Class Of Service COS ProgrammingCall Pick-Up Caller ID Digital Voice Announcing DVA Direct Inward System Access DisaDial By Name Direct Inward Station Dialing Disd or did Dynamic Line Button HookswitchDXP, DXP Plus, FXS and FXT Tie Lines Keypad Industry Standard Telephone ISTIntercom Last Number Redialing Mute Meet-Me AnswerMessaging Night Transfer Privacy Pulse/Tone SwitchingPrime Line Programmable Buttons Saved Number Redialing Service ObservingSystem Alarm Reporting Screened Call Transfer Toll Restriction System Speed DialTAP Flash/Recall Tone Call Voice Announce Blocking VAB Zone Paging 130 Comdial October Appendix D Speakerphone Characteristics Full-Duplex Speakerphone Guidelines 132 Comdial October Half-Duplex Speakerphone Guidelines 134 Comdial October Appendix E Feature Networking Support Remote ANI RNA Cfos Dnis 140 Comdial October Both None Local Station Node Contrast Only 142 Comdial October October Comdial 143 Slps Tafas VVP Index Index-2 Comdial Jun, ‘02 Jun ‘02 Comdial Index-3 Index-4 Comdial Jun, ‘02 Page GCA70-377.03 September