Response Message Delivery | Vertical Communications 8012S manual

iPrimo Speakerphone Station User’s Guide

5.3 Response Message Delivery

By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant. A fixed RESPONSE MESSAGE button sends the same message you previ- ously select each time it is pressed. (See page 83 for instructions on programming a dedicated RESPONSE MESSAGE button.

•To send an LCD message when you call and receive busy signal or no answer,

1.While still on the call, press the appropriate RESPONSE MESSAGE button to send a preselected message to the other telephone,

2.If a scrolling Response Messaging was programmed, con- tinue to press RESPONSE MESSAGE button and dial # when your display shows the message you wish to send.

•To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone,

1.Hear the SOHVA tone or voice announcement in your hand- set or headset.

2.Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling telephone,

3.If a scrolling Response Messaging was programmed, con- tinue to press RESPONSE MESSAGE button and dial # when your display shows the message you

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Vertical Communications 8012S manual Response Message Delivery

Contents

Station User’s Guide IPrimo SpeakerphonePage IPrimo Speakerphone Station User’s Guide Introduction About this Book System to System Network Index This page intentionally left blank Table of Contents Making Calls Nonverbal Messaging Headset Jack Welcome Getting Started Positioning Your Speakerphone Setting Up Your Speakerphone Adjusting the Pedestal To Adjust the Pedestal Setting Display Contrast Using Your Speakerphone To Select One Of The Ring Tones, Proceed As Follows Setting a Personal Ringing Tone Setting Volume Levels To Set The Ringer Loudness LevelTo Set The Speaker And Handset Loudness Levels To Dial An Outside Number Manually When You Hear Outside Ringing Long BurstsWhen You Hear Intercom Ringing Two Short Bursts Answering and Making Calls Understanding the Basic Functions Intercom Button Intercom Your Speakerphone’s ButtonsHold Button Hold Interactive Buttons located below alphanumeric display Transfer/Conference Button TRNS/CONF Shift Button ShiftSpeaker Button Speaker Tap Button TAP 8900-IP Large Screen Display Speakerphone Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display Lights Hold Button Next to a fixed feature or programmable feature buttonMute Button Intercom Button Idle Display Understanding The Large Screen Display Answering Outside Calls Answering Calls Selecting Hold, Transfer, or Conference Using Call Handling Buttons Answering Intercom Calls When you hear an intercom tone followed by a caller’s voice If your telephone rings When you hear loud ringing anywhere in the systemAnswering Night-Transferred Calls Holding Calls To place a call on hold To retrieve a held callTo place a call on exclusive hold, -PressHOLD twice Handling Hold Recalls To retrieve exclusive holdIf a held line is recalling, choose one of the following Using Directed Call Hold To place a call on directed station holdTo retrieve a held call at another station To scan your held calls and retrieve a specific one Selecting Specific Held Calls To answer a call that is ringing within your group Call PickupGroup Call Pickup Directed Call Pickup To monitor another telephone Pickup for Monitored Stations Press Servicing a Monitored Station Receiving Sohva Announcements Handling AN Incoming SohvaTo respond to a Sohva verbally IPrimo Speakerphone Station User’s Guide To block unblock all voice-announced calls Voice Announce Blocking Incoming Sohva Sohva Responses Sohva Caller ID Automatic Number Identification Answering Calls Making Outside Calls Making Calls To dial an outside number using your prime line Making Intercom Calls To manually cause the other telephone to ring tone callingTo tone call automatically Automatic Dialing To voice announce manuallyTo voice announce automatically To speed dial a system speed dial number RedialingRedial LAST-DIALED Number To speed dial a personal speed dial number Redial Programming Storing Numbers To store a number while you are on a call if availableTo redial the saved number When you hear five short tone bursts Camping On Busy Station, Automatic CallbackTo camp on at any busy station Clearing Camp-On To camp on at a station with a Do Not Disturb condition set To cancel the camp-on condition Advanced Camping On OptionsIdle STATION, Automatic Callback To activate call waiting when you hear a busy signal To cancel call waitingBusy STATION, Wait for AN Answer Call Waiting IPrimo Speakerphone Station User’s Guide Sending Subdued Off-Hook Voice Announcements Make a Sohva announcement using the Sohva button as follows To cancel line queuing or line group queuing Waiting for a Line QueuingTo Queue for a line group Establishing a Conference Conferencing Press TRNS/CONF To forward your calls Call ForwardingForwarding a Call To drop a party out of a conference call Select Call Forwarding To cancel call forwarding Diverting ALL Calls to Another StationTo identify the station to receive diverted calls Call Forward Outside System Cfos To divert calls to the designated stationTo activate Cfos with your LCD speakerphone Selecting Cfos Selecting Line 10 Deactivate Cfos To join an active Cfos call from the CFOS-enabled station Handling Park Recalls To park a call using a programmed Park buttonCall Parking Parking a Call To answer a park recall To re-park a park recall and restart the park timerCall Transferring Screened Call Transfers IPrimo Speakerphone Station User’s Guide Unscreened Call Transfers To transfer an unscreened call to another system telephone To make a hot transfer to another telephone in the system Other Call Transferring OptionsHOT Transfer Quick Transfer To turn on a message from your telephone LCD Message Delivery Nonverbal Messaging Character Dialing Code Nonverbal Messaging Select MSG to leave a message Message Waiting Light and Messaging Receiving a Message To receive a message at an alerted station Response Message Delivery This page intentionally left blank To store an intercom number as a DSS number DSS Numbers Programming Choosing a Button Speed Dial Numbers Select Edit Selecting Line or Intercom Dialing a Speed Number To store a system feature access code Feature Access Codes To clear a feature button assignment IPrimo Speakerphone Station User’s Guide LCD Feature Buttons IPrimo Speakerphone Station User’s Guide Programming To create a feature access button Programming Feature Access Buttons To set a reminder alert at your telephone Reminder Alert Select Reminder Alert Respond to an Alert Select Response Message Response Message Button This page intentionally left blank To turn the music on Background Music If your system has line groups, access them as follows Line GroupsTo turn the music off To enable DND, proceed as follows To disable the DND conditionDo Not Disturb Condition Select Programming Select Do Not Disturb Initiating Auto Redial Automatic Redial Other Advanced Features To page a called party after receiving a ring-no answer Wireless Paging System Initiating a Tracking To page a called party without first calling them To retrieve a call that you parked using the paging option To enable or disable a pager unit at your stationIf you receive a parked call message on your pager unit Headset Jack Connectors on Bottom of Telephone To disable headset mode To enable headset mode Account Codes To enter account code on an incoming callTo enter account code on an outgoing call To use Dial By Name Dial By Name GHI Setting Current Volume Level Volume Control 100 Comdial October Muting Your Speakerphone To mute your stationTo speak to the distant party To button query your telephone Programmed Button DisplayButton Functions Display Button Query Busy DSS/BLF Button Inquiry To send a paging announcement PagingTo identify the station that occupies a busy line To identify the line that a busy station occupies To reply to a Meet-Me To view the call log Viewing The Call Log 106 Comdial October Appendix a Feature Access Codes Intercom + * + Intercom + *3 Intercom + #3 Intercom + **6 Appendix B Display Abbreviations Callbk DSS/BLF Light Pers Ring Take MSG 118 Comdial October Attendant Account CodeAll-Call Paging Assist Button Button Query Automatic Route Selection ARSAutomatic Station Relocation Block Programming Caller ID Class Of Service COS ProgrammingCall Pick-Up Call Transfer Direct Inward Station Dialing Disd or did Direct Inward System Access DisaDial By Name Digital Voice Announcing DVA Tie Lines HookswitchDXP, DXP Plus, FXS and FXT Dynamic Line Button Last Number Redialing Industry Standard Telephone ISTIntercom Keypad Night Transfer Meet-Me AnswerMessaging Mute Programmable Buttons Pulse/Tone SwitchingPrime Line Privacy Screened Call Transfer Service ObservingSystem Alarm Reporting Saved Number Redialing Tone Call System Speed DialTAP Flash/Recall Toll Restriction Zone Paging Voice Announce Blocking VAB 130 Comdial October Full-Duplex Speakerphone Guidelines Appendix D Speakerphone Characteristics 132 Comdial October Half-Duplex Speakerphone Guidelines 134 Comdial October Remote Appendix E Feature Networking Support ANI RNA Cfos Dnis 140 Comdial October Both None Local Station Node Contrast Only 142 Comdial October October Comdial 143 Slps Tafas VVP Index Index-2 Comdial Jun, ‘02 Jun ‘02 Comdial Index-3 Index-4 Comdial Jun, ‘02 Page GCA70-377.03 September