Xerox 721P85600 manual Customer Service Support Center

POSTINSTALLATION

Customer Service Support Center

If you encounter software- or hardware-related problems, such as system failures, continuous paper jams, or poor print quality, first try the corrective actions described in your Xerox DocuPrint 96/ DocuPrint 96MX Laser Printing System Operator Guide. If the problem persists, call the Customer Service Support Center. Your site representative can provide you with the telephone number for the Customer Service Support Center in your area.

Before contacting Xerox or Xerox Limited service, please make note of the following:

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Status code numbers and messages which appear on the Keyboard/display terminal, including the 6-digit code number that resulted from running the PROBLEM command

Status messages which appear on the printer control console

Indicator lights which may be lit

Status codes which appear in the display window of the operator control panel if there is a tape drive problem. (Remember, you must perform Diagnostic Test 01 prior to placing a service call for a 9-track magnetic tape problem.)

Your call will be answered by a Xerox or Xerox Limited representative who will ask you for the following information:

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Your LPS model number: DocuPrint 96 or DocuPrint 96MX

The LPS serial number

Your name

Your company name

Your work address

Your company’s work hours

A contact name and telephone number within your company

The system condition or status.

This information is given to a Xerox or Xerox Limited representative who will call you back to discuss the information and give you an estimated time of arrival of a service representative, or assist you over the phone to resolve the problem.

XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS INSTALLATION PLANNING GUIDE 5-3