Kodak 9150DC, 9125DC, 9090DB, 9090DC manual Troubleshooting, Clearing a document jam

Page 69

7 Troubleshooting

Contents

Clearing a document jam	7-1
Problem solving	7-2
Contacting Service	7-4

Clearing a document jam

IMPORTANT: Only remove jammed documents from the transport when the scanner cover is OPEN.

1.Pull the scanner cover release lever forward to open the scanner cover.

2. Remove any jammed document(s) from the transport.

NOTE: If the document is in several pieces, carefully inspect the entire transport path to verify the entire document has been removed. If no document is found and the Jam Error persists, clean the paper path sensors. For procedures, see “Cleaning the optics” in Chapter 6.

3. Gently close the scanner cover and resume scanning.

A-61662 October 2011

7-1

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Contents Page User Precautions SafetyEuropean Union Acoustic emission Environmental informationEMC statements United States JapanEuropean Union Peoples Republic of China KoreaPage Overview ContentsWhat’s in the box Front view Scanner componentsStandard Exit Deflector Lightweight Exit Deflector Page Page Rear view Contents Installing the exit deflector InstallationInstallation with a USB connection Installation with an optional Scsi connection Page Getting Started Maximum thickness Getting your documents ready to scanManually feeding documents Select the Accelerated Scanning tab Accelerated scanning VRS onlyControl Panel and Ngenuity Operator Utility Control panel Status Door, Maintenance and Manual FeedSlow blinking Maintenance LED Scanner state Off not litFast blinking Steady onFeeder table Clean Print HeadDown/Set Custom functionsFor more information, see , Advanced Features Batch Control Ngenuity Batch Counter Ngenuity Operator Utility Ngenuity Operator Utility main screen Scanner menu Menu barFeature Access Help menu ScannerDetails, Feature AccessUnlock and the HelpHome screen Page Resetting the maintenance reminders Settings buttonVolume can be set to Mute, Low, Medium or High Advanced settings Page Reminder Range Default Maintenance buttonAdvanced Properties dialog box Advanced FeaturesAccessing Advanced features Advanced Properties dialog box Color screen Page Rotation screen Preferences Black & White SettingsPage Document Conflicting Controls ResolutionCamera Modes Multifeed screen Page About screen Maintenance Maintenance Recommended Range Symptoms Cleaning suppliesGlass Camera Covers / Imaging Guides SensorsPage Cleaning the pick and drive rollers Cleaning the separation roller Page Cleaning the imaging guides and camera glass covers Imaging guide removed Camera cover Lamp Cleaning the sensors Exit sensor Test Batch Cleaning the transportReplacing tires Replacement proceduresSeparation pad Replacing the preReplacing the imaging GuidesCamera calibration Page Supplies and consumables Accessories CAT NoClearing a document jam TroubleshootingSymptom Cause Remedy Installation/Setup/Connectivity Problem solvingImage and Feeding Error Message Possible Cause Possible RemedyContacting Service Appendix a Specifications Recommended MinimumOperating system Installing the front page imprinter and ink cartridge Appendix B Installing and Using the ImprinterSpecifications Installing the front page imprinter and ink cartridgeCenter position Removing the front imprinter Installing the back page imprinter and ink cartridge Removing the back imprinter Maintenance Ink cartridge specificationsSubject Specification Print head Cleaning the ink cartridgeCleaning Spit pad replacementAdditional print head Print positions Carriage tab Click Text Controls Counter Date & Time Example Format Code Special Content Code Example Page Increment on Patch Code and Reset on Patch Code options are Reset on Patch CodePatch Code options Increment on Patch CodeContents Page Appendix D Glossary Appendix E Patch Code Information KEY Numeric code Graphical Pattern Comment Key for Graphical Pattern DescriptionPatch codes PatchPatch