Kodak 9090DB, 9125DC, 9150DC Problem solving, Symptom Cause Remedy Installation/Setup/Connectivity

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Problem solving

Occasionally you may encounter a situation with your scanner where it may not function properly. Use the chart below as a guide to check possible solutions to help you resolve the situation before calling Technical Support. If a problem persists after reviewing the problems and possible solutions below, turn the scanner off, unplug the power cord and call Technical Support.

Symptom	Cause	Remedy

Installation/Setup/Connectivity

Found New Hardware wizard	The USB cable was unplugged	Move the USB cable back to the
appears when connecting with	from one port on the host PC to	original port on the host PC or
USB on a PC that has already had	another after communication had	complete the Found New
communication established with	been established with the scanner	Hardware wizard.
the scanner.	using the original port.

Kofax errors displayed on host PC	Presence of the SCSI card	Uninstall the SCSI card from the
when attempting to install and use	conflicting with the USB function.	host PC.
the USB connection with a SCSI
card installed.

Error Message	Possible Cause	Possible Remedy

Self Test Error Messages

Feeder Table Fault	The stack of documents in the	Remove some of the document
	feeder table is too heavy.	weight from the feeder table and
		power cycle the scanner.

Internal Communication Fault	The control processor has lost	Cycle power to the scanner. If the
	communication with one or more of	problem persists, contact
	the following: imprinters, sensor	Technical Support.
	processor or the control panel.

Bad or Missing Front Camera	The front (top) camera is not	Cycle power to the scanner. If the
	communicating.	problem persists, contact
		Technical Support.

Bad or Missing Back Camera	The back (bottom) camera is not	Cycle power to the scanner. If the
	communicating.	problem persists, contact
		Technical Support.

Front and/or Back Imprinter Self	An imprinter was detected and	Check that the cable is firmly
Test Failed	enabled, but is no longer	connected and not damaged.
	communicating.

Sensor Fault	One or more sensors could not be	Check that paper was not left in the
	calibrated.	transport at power on, and that the
		sensors are clean and not blocked.
		See Chapter 6, Maintenance.

Bad or Missing Control Panel	The scanner’s control panel is not	Cycle power to the scanner. If the
(Front Panel)	communicating.	problem persists, contact
		Technical Support.

7-2	A-61662 October 2011

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Contents Page Safety User PrecautionsEMC statements Environmental informationEuropean Union Acoustic emission United States JapanPeoples Republic of China Korea European UnionPage Contents OverviewWhat’s in the box Scanner components Front viewStandard Exit Deflector Lightweight Exit Deflector Page Page Rear view Installation Contents Installing the exit deflectorInstallation with a USB connection Installation with an optional Scsi connection Page Getting Started Getting your documents ready to scan Maximum thicknessManually feeding documents Accelerated scanning VRS only Select the Accelerated Scanning tabControl Panel and Ngenuity Operator Utility Control panel Door, Maintenance and Manual Feed StatusFast blinking Maintenance LED Scanner state Off not litSlow blinking Steady onDown/Set Clean Print HeadFeeder table Custom functionsFor more information, see , Advanced Features Batch Control Ngenuity Batch Counter Ngenuity Operator Utility Ngenuity Operator Utility main screen Menu bar Scanner menuFeature Access ScannerDetails, Feature AccessUnlock and the Help Help menuHome screen Page Settings button Resetting the maintenance remindersVolume can be set to Mute, Low, Medium or High Advanced settings Page Maintenance button Reminder Range DefaultAdvanced Features Advanced Properties dialog boxAccessing Advanced features Advanced Properties dialog box Color screen Page Rotation screen Black & White Settings PreferencesPage Conflicting Controls Resolution DocumentCamera Modes Multifeed screen Page About screen Maintenance Glass Camera Covers / Imaging Guides Cleaning suppliesMaintenance Recommended Range Symptoms SensorsPage Cleaning the pick and drive rollers Cleaning the separation roller Page Cleaning the imaging guides and camera glass covers Imaging guide removed Camera cover Lamp Cleaning the sensors Exit sensor Cleaning the transport Test BatchReplacement procedures Replacing tiresReplacing the imaging Replacing the preSeparation pad GuidesCamera calibration Page Accessories CAT No Supplies and consumablesTroubleshooting Clearing a document jamProblem solving Symptom Cause Remedy Installation/Setup/ConnectivityError Message Possible Cause Possible Remedy Image and FeedingContacting Service Appendix a Specifications Minimum RecommendedOperating system Appendix B Installing and Using the Imprinter Installing the front page imprinter and ink cartridgeInstalling the front page imprinter and ink cartridge SpecificationsCenter position Removing the front imprinter Installing the back page imprinter and ink cartridge Removing the back imprinter Ink cartridge specifications MaintenanceSubject Specification Cleaning the ink cartridge Print headSpit pad replacement CleaningAdditional print head Print positions Carriage tab Click Text Controls Counter Date & Time Example Format Code Special Content Code Example Page Patch Code options Reset on Patch CodeIncrement on Patch Code and Reset on Patch Code options are Increment on Patch CodeContents Page Appendix D Glossary Appendix E Patch Code Information KEY Key for Graphical Pattern Description Numeric code Graphical Pattern CommentPatch Patch codesPatch