Kodak 9090DC, 9125DC, 9150DC manual Error Message Possible Cause Possible Remedy, Image and Feeding

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Error Message	Possible Cause	Possible Remedy

CGA Port Not Responding	...	Cycle power to the scanner. If the
		problem persists, contact
		Technical Support.

Corrupt or Missing MC Firmware	...	Contact Technical Support.

Image and Feeding

• Streaks in the image	• Imaging guide(s) and/or camera	• Clean the imaging guides.
• Reduced bar code recognition	cover(s) need to be cleaned.	• Clean the camera covers.
rates	• Camera(s) need to be calibrated.	• Calibrate the camera(s).
• Blurred images		See Chapter 6, Maintenance.
• Artifacts in the image

• Skewed documents	• Feeder needs cleaning.	• Clean the pick and drive tires.
• Multifeeds	• Pick, drive and/or separation tires	• Clean the separation roller.
• Feeder jams	need cleaning.	See Chapter 6, Maintenance.

• Transport jams	• Transport needs cleaning.	• Clean the transport area.
• Page frame errors	• Page sensors need cleaning.	• Clean the sensors.
		See Chapter 6, Maintenance.

Entry/exit sensor errors	Transport sensors need cleaning.	Clean the sensors.
		See Chapter 6, Maintenance.

Feeder table does not	Feeder sensor needs cleaning.	Clean the sensors.
automatically lower after the last		See Chapter 6, Maintenance.
page is fed

Image is too dark	Camera(s) need to be calibrated.	Calibrate the camera(s).
		See Chapter 6, Maintenance.

Slippage of documents or	• The pick and/or drive tires are	Clean and/or replace the pick,
multifeeds	worn out.	drive and/or separation tires.
	• The feed rollers need cleaning.	See Chapter 6, Maintenance.

Color image lacks fidelity	Camera(s) need to be calibrated.	Calibrate the camera(s).
		See Chapter 6, Maintenance.

Scanner throughput has	Tires on the pick and drive rollers	Confirm pick and drive rollers/tires
decreased	are installed incorrectly.	are installed properly. See Chapter
		6, Maintenance.

Dog-earring pages	The straight pass-through door is	Confirm the straight pass-through
	not fully or completely closed.	door is fully closed. If the problem
		persists, contact Technical
		Support.

A-61662 October 2011

7-3

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Contents Page User Precautions SafetyUnited States Japan Environmental informationEuropean Union Acoustic emission EMC statementsEuropean Union Peoples Republic of China KoreaPage Overview ContentsWhat’s in the box Front view Scanner componentsStandard Exit Deflector Lightweight Exit Deflector Page Page Rear view Contents Installing the exit deflector InstallationInstallation with a USB connection Installation with an optional Scsi connection Page Getting Started Maximum thickness Getting your documents ready to scanManually feeding documents Select the Accelerated Scanning tab Accelerated scanning VRS onlyControl Panel and Ngenuity Operator Utility Control panel Status Door, Maintenance and Manual FeedSteady on Maintenance LED Scanner state Off not litSlow blinking Fast blinkingCustom functions Clean Print HeadFeeder table Down/SetFor more information, see , Advanced Features Batch Control Ngenuity Batch Counter Ngenuity Operator Utility Ngenuity Operator Utility main screen Scanner menu Menu barFeature Access Help menu ScannerDetails, Feature AccessUnlock and the HelpHome screen Page Resetting the maintenance reminders Settings buttonVolume can be set to Mute, Low, Medium or High Advanced settings Page Reminder Range Default Maintenance buttonAdvanced Properties dialog box Advanced FeaturesAccessing Advanced features Advanced Properties dialog box Color screen Page Rotation screen Preferences Black & White SettingsPage Document Conflicting Controls ResolutionCamera Modes Multifeed screen Page About screen Maintenance Sensors Cleaning suppliesMaintenance Recommended Range Symptoms Glass Camera Covers / Imaging GuidesPage Cleaning the pick and drive rollers Cleaning the separation roller Page Cleaning the imaging guides and camera glass covers Imaging guide removed Camera cover Lamp Cleaning the sensors Exit sensor Test Batch Cleaning the transportReplacing tires Replacement proceduresGuides Replacing the preSeparation pad Replacing the imagingCamera calibration Page Supplies and consumables Accessories CAT NoClearing a document jam TroubleshootingSymptom Cause Remedy Installation/Setup/Connectivity Problem solvingImage and Feeding Error Message Possible Cause Possible RemedyContacting Service Appendix a Specifications Operating system RecommendedMinimum Installing the front page imprinter and ink cartridge Appendix B Installing and Using the ImprinterSpecifications Installing the front page imprinter and ink cartridgeCenter position Removing the front imprinter Installing the back page imprinter and ink cartridge Removing the back imprinter Subject Specification MaintenanceInk cartridge specifications Print head Cleaning the ink cartridgeAdditional print head CleaningSpit pad replacement Print positions Carriage tab Click Text Controls Counter Date & Time Example Format Code Special Content Code Example Page Increment on Patch Code Reset on Patch CodeIncrement on Patch Code and Reset on Patch Code options are Patch Code optionsContents Page Appendix D Glossary Appendix E Patch Code Information KEY Numeric code Graphical Pattern Comment Key for Graphical Pattern DescriptionPatch Patch codesPatch