NEC
NDA-30103-004 This Page Left Blank, Tables, OpenWorX Business Attendant System User Guide
Troubleshooting
Error codes
Password
Line Status Indicator
Configuring
Command Buttons
Timeout
Procedures
Setting Do-not-disturb
2Default Sort field
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TABLES
OpenWorX Business Attendant System User Guide
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Page viii
NDA-30103
Revision 4
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Contents
OpenWorX BUSINESS ATTENDANT SYSTEM
USER GUIDE
NEC America, Inc
NDA-30103-004 Revision November, Stock #
LIABILITY DISCLAIMER
TABLE OF CONTENTS
Page
Page
Chapter 5 - Working With the Directory
Page
Title
LIST OF FIGURES
Page
Greeting group box
LIST OF TABLES
This Page Left Blank
TABLES
What is the Business Attendant System?
What is the Business Attendant System?
Chapter
How This Guide is Organized Using This Guide
Appendix A - Error Messages
How This Guide is Organized
Chapter 4 - Configuring the User Options
Chapter 1 - Introduction
Using This Guide
Document Conventions
Procedures
Keyboard Conventions
Summary of Shortcut and Function Keys
Business Attendant System Terminology
Hold Time
Source
Screened Transfer
Server Port
Transfer to Voice Mail
About the Business Attendant Client Windows
Chapter 2 Getting Started
Overview
About the Business Attendant Client Windows
Menus
Line Status Window
Line Menu
Dial
Call Menu
Answer
Hold
Cancel
Help Menu
Options Menu
Window Menu
Change Password
Figure 2-2Command Buttons
Command Buttons
Loops
Figure 2-3Loop Buttons
Loop
Queues
Queues Tab
more information
Source and Destination Areas
vacant level
Figure 2-6Number Entered Field
Number Entered Field
Status Line
Figure 2-7Status Line
Menus
Directory Window
Internal/External Tabs
Search Fields
Line Status Indicator
Call Forward Indicator
Line Status Group Box
Options Menu
Speed Dials Window
About Monitoring Speed Dials
Speed Dial Buttons
Exiting the
Running the Business Attendant Client Application
Application
Connecting to the Business Attendant Server
If the Server Goes Down While You Are Logging In
If the Server Goes Down While You Are Working
Switching Between Source and Destination Callers
Chapter 3 Processing Calls
Canceling Transactions Releasing Calls
Setting Do-not-disturb
Processing Calls Using the Directory
About Call Processing
Making Calls
To Make a Call Using the Speed Dials
Processing Calls Using the Speed Dials
To Make a Call from the Line Status Window
To Make a Call Using the Directory
Answering Calls
Placing a Call On
Canceling Transactions
Holding Calls
Hold
Transfer
Transferring Calls
Making a Blind
a blind transfer
To Make a Blind Transfer Using the Speed Dials
To Make a Blind Transfer Using the Directory
Making a Screened
a screened transfer
Making Conference Calls
To Transfer a Call to Voice Mail
To Place a Conference Call
To Camp On a
Releasing Calls
Camping On To a Busy Line
Busy Line
To Switch Between Source and Destination Callers
Switching Between Source and Destination Callers
Overriding Calls
About Orbit Numbers
Parking Calls
Parking a Call
Parked Call” on page 40 for more information
To Park a Call
To Join a Parked Call
Joining a Caller
with a Parked Call
paged party
Parked Call
Retrieving a
To Retrieve a Parked Call
Timeout
Forwarding Calls
To Cancel Call
Forwarding
Setting Do-not-disturb
To Set Do-not-disturb
4.Select Don’t allow incoming calls
Canceling Do-not-disturb
4.Select Allow incoming calls
Working With Messages
Creating a Message
Figure 3-10New Message dialog box
Press CTRL+R The Directory window displays
5.Do one of the following
OpenWorX Business Attendant System User Guide
Configuring the Window Display Options
Chapter 4 Configuring the User Options
Configuring the Speed Dial Keys
Setting the Health Check Server Interval
Employee DB
General
Line Window
External Number DB
Configuring the Speed Dial Keys
Adding or Modifying a Speed Dial Number
To Add or Modify a Speed Dial Using the Directory
Press CTRL+P
Deleting a Speed Dial Button
Configuring the Window Display Options
Setting the Window Display Options
Setting the Health Check Server Interval
Configuring Incoming Call Notification
Selecting the Displayed Command Buttons
Figure 4-7Command Buttons group box
Figure 4-8Employee DB tab
Figure 4-9External Number DB tab
Figure 4-10DID DB tab
6. Click OK to save your changes
2.Do one of the following
Changing Passwords
Saving the Screen Layout
OpenWorX Business Attendant System User Guide
About the Directory Window
Chapter 5 Working With the Directory
About the Directory Window
Displaying the Directory Sorting the Directory
Displaying the Directory
Sorting the Directory
Changing the Default Sort Order
Figure 5-2Default Sort field
Adding a Directory Entry
Adding an Internal Directory Entry
Adding an External Directory Entry
Name Account Department Company Address
Modifying a Directory Entry
Modifying an Internal Directory Entry
Modifying an External Directory Entry
Deleting a Directory Entry
Deleting an Internal Directory Entry
Deleting an External Directory Entry
Wave File Naming
Chapter 6 Using the Wave File Recording Features
About Wave File Recording
Conventions
Configuring Wave Files Settings
Greetings
Configuring
greetings
Stereo Mic/Speakers Phone Voice Channel
Configuring Time-DependentGreetings
Configuring Automatic Greetings
Configuring Group Greetings
Enabling Call Recording
Configuring Automatic Call Recording
2.Select the Record phone conversation check box
Stereo Mic/Speakers Phone Voice Channel
Configuring the Number of Calls Recorded
Configuring the Notification Warning
2.Do one of the following
Working with Greetings
Recording a Greeting
Click the Play button to play the wave file
All day Morning Afternoon
Working with Recorded Calls
CTRL+F9
Recorded Call
Playing a
26. The Play Back dialog box displays Figure
Deleting Wave Files
Troubleshooting Wave Files
Appendix A Error Messages
BASQueueDB.mdb file
BASQueueDB.mdb file, and
Operation failed, Line is busy
The local workstation is not a valid
A Client was logged in when
Page
Error Messages
OpenWorX Business Attendant System User Guide
NDA-30103Revision
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