NEC NDA-30103-004 manual Configuring Incoming Call Notification

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Configuring Incoming Call Notification

OpenWorX Business Attendant System User Guide	Configuring the User Options

Configuring Incoming Call Notification

You can configure the Business Attendant Client to alert you to the presence of an incoming call whether or not the application is an active window. This feature allows you to minimize the Business Attendant Client while working in another application, and the system will notify you when you receive an incoming call. For example, if you are typing a letter in another application and you do not want the Business Attendant Client on your screen, you can minimize the Line Status window so that the Business Attendant Client is still running, but not displayed on your screen. When a call comes in, the Business Attendant Client either activates the application, beeps, or flashes on your screen so that you can answer that call, depending on the notification method you selected.

Use the following steps to configure how the Business Attendant Client will notify you of an incoming call.

1.Choose Options > Preferences from the Line Status window (Figure 3-1 on page 26). The Business Attendant Client Options dialog box displays (Figure 4- 1 on page 52).

2.Select the Line Window tab (Figure 4-6).

Figure 4-6 Line Window tab

3.If you want the Business Attendant Client to be activated automatically when a call comes in, select the Pop when minimized check box.

4.If you want the window and the Business Attendant Client icon to flash when you receive a call, select the Flash window check box.

5.If you want to hear an audible tone when you receive a call, select the Beep check box.

6.Click OK. The incoming call notification options are saved.

NDA-30103 Revision 4

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Contents NEC America, Inc USER GUIDEOpenWorX BUSINESS ATTENDANT SYSTEM NDA-30103-004 Revision November, Stock #LIABILITY DISCLAIMER Page TABLE OF CONTENTSPage Chapter 5 - Working With the Directory Page LIST OF FIGURES TitlePage Greeting group box LIST OF TABLES TABLES This Page Left BlankChapter What is the Business Attendant System?What is the Business Attendant System? How This Guide is Organized Using This GuideChapter 4 - Configuring the User Options How This Guide is OrganizedAppendix A - Error Messages Chapter 1 - IntroductionDocument Conventions Using This GuideKeyboard Conventions ProceduresSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Server Port Screened TransferSource Transfer to Voice MailOverview Chapter 2 Getting StartedAbout the Business Attendant Client Windows About the Business Attendant Client WindowsLine Status Window MenusLine Menu Answer Call MenuDial HoldCancel Window Menu Options MenuHelp Menu Change PasswordLoops Command ButtonsFigure 2-2Command Buttons Figure 2-3Loop ButtonsLoop Queues Tab Queuesmore information vacant level Source and Destination AreasStatus Line Number Entered FieldFigure 2-6Number Entered Field Figure 2-7Status LineDirectory Window MenusInternal/External Tabs Call Forward Indicator Line Status IndicatorSearch Fields Line Status Group BoxAbout Monitoring Speed Dials Speed Dials WindowOptions Menu Speed Dial ButtonsRunning the Business Attendant Client Application Exiting theApplication If the Server Goes Down While You Are Logging In Connecting to the Business Attendant ServerIf the Server Goes Down While You Are Working Canceling Transactions Releasing Calls Chapter 3 Processing CallsSwitching Between Source and Destination Callers Setting Do-not-disturbAbout Call Processing Processing Calls Using the DirectoryProcessing Calls Using the Speed Dials To Make a Call Using the Speed DialsMaking Calls To Make a Call from the Line Status WindowTo Make a Call Using the Directory Answering Calls Holding Calls Canceling TransactionsPlacing a Call On HoldMaking a Blind Transferring CallsTransfer a blind transferTo Make a Blind Transfer Using the Directory To Make a Blind Transfer Using the Speed Dialsa screened transfer Making a ScreenedTo Transfer a Call to Voice Mail Making Conference CallsTo Place a Conference Call Camping On To a Busy Line Releasing CallsTo Camp On a Busy LineSwitching Between Source and Destination Callers To Switch Between Source and Destination CallersOverriding Calls Parking a Call Parking CallsAbout Orbit Numbers Parked Call” on page 40 for more informationTo Park a Call with a Parked Call Joining a CallerTo Join a Parked Call paged partyRetrieving a Parked CallTo Retrieve a Parked Call Forwarding Calls TimeoutForwarding To Cancel CallTo Set Do-not-disturb Setting Do-not-disturbCanceling Do-not-disturb 4.Select Don’t allow incoming calls4.Select Allow incoming calls Creating a Message Working With MessagesFigure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following Processing Calls Configuring the Speed Dial Keys Chapter 4 Configuring the User OptionsConfiguring the Window Display Options Setting the Health Check Server IntervalLine Window GeneralEmployee DB External Number DBAdding or Modifying a Speed Dial Number Configuring the Speed Dial KeysTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Setting the Window Display Options Configuring the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Figure 4-7Command Buttons group box Selecting the Displayed Command ButtonsFigure 4-8Employee DB tab Figure 4-10DID DB tab Figure 4-9External Number DB tab6. Click OK to save your changes 2.Do one of the following Saving the Screen Layout Changing PasswordsThis Page Left Blank About the Directory Window Chapter 5 Working With the DirectoryAbout the Directory Window Displaying the Directory Sorting the DirectorySorting the Directory Displaying the DirectoryFigure 5-2Default Sort field Changing the Default Sort OrderAdding an Internal Directory Entry Adding a Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying an Internal Directory Entry Modifying a Directory EntryModifying an External Directory Entry Deleting an Internal Directory Entry Deleting a Directory EntryDeleting an External Directory Entry About Wave File Recording Chapter 6 Using the Wave File Recording FeaturesWave File Naming ConventionsConfiguring Wave Files Settings Configuring Greetingsgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Automatic Greetings Configuring Time-DependentGreetingsConfiguring Group Greetings Configuring Automatic Call Recording Enabling Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Notification Warning Configuring the Number of Calls Recorded2.Do one of the following Recording a Greeting Working with GreetingsClick the Play button to play the wave file All day Morning Afternoon CTRL+F9 Working with Recorded CallsPlaying a Recorded Call26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files BASQueueDB.mdb file Appendix A Error MessagesBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when OpenWorX Business Attendant System User Guide Error MessagesPage NDA-30103Revision