NEC NDA-30103-004 manual Working With Messages, Creating a Message

Processing Calls OpenWorX Business Attendant System User Guide

Working With Messages

The Business Attendant System allows you to take messages for employees and send them either by e-mail or by turning on the employee’s message waiting lamp. When the employee calls back after seeing the message waiting lamp, the attendant can view and read the messages for the employee. The message waiting lamp is automatically turned off when there are no unread messages. (See “Directory Window” on page 19 for more information.)

Note: The adjunct OpenWorX Message Reader application allows employees to read their messages directly from their Dterm telephones without calling the attendant. Consult your NEC distributor for additional information.

Creating a Message

Use the following steps to edit and send a new message.

1.If the Directory window (Figure 2-8 on page 19) is not displayed, open the Directory window by doing one of the following:

•Start typing the name in the Number Entered field on the Line Status window to find the matching entries in the Directory.

Note: If no records are found, check the Search for field listed on the Directory Window to verify that the BAS is searching for either the FullName, LastName, or FirstName field. If it is not, select a different Default sort field in the Options>Preferences>Employee DB tab from the Line Status Window.

•Select Window > Directory from the Line Status window.

•Press CTRL+R.

The Directory window displays.

2.Do one of the following from the Internal directory:

•Select the desired directory entry and click the New Message button.

•Right-click on the desired directory entry and select New Message from the shortcut menu.

The New Message dialog box displays (Figure 3-10), with the employee’s name and e-mail address (if available) in the To: box.

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