NEC NDA-30103-004 manual Getting Started, Overview, About the Business Attendant Client Windows

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OpenWorX Business Attendant System User Guide	Getting Started

Chapter 2 Getting Started

Overview

The Business Attendant System brings the functionality of an attendant console to the PC. The Business Attendant Client gives you the ability to handle calls quickly and efficiently with features that include call parking, page retrieval, and internal and external directory assistance.

Chapter Topics

•About the Business Attendant Client Windows

•Line Status Window

•Directory Window

•Speed Dials Window

•Running the Business Attendant Client Application

About the Business Attendant Client Windows

The Business Attendant Client application is composed of the following three windows:

Line Status

Contains all of the call processing functions. This is the main window of the

Business Attendant System.

Speed Dials

Contains speed dial buttons which you can set up to dial frequently called numbers.

Directory

Contains the internal and external phone directories.

The Line Status window is described in the following section. For more information about the Directory window, see “Directory Window” on page 19. For more information about the Speed Dials window, see “Speed Dials Window” on page 21.

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Contents NDA-30103-004 Revision November, Stock # USER GUIDENEC America, Inc OpenWorX BUSINESS ATTENDANT SYSTEMLIABILITY DISCLAIMER Page TABLE OF CONTENTSPage Chapter 5 - Working With the Directory Page Title LIST OF FIGURESPage Greeting group box LIST OF TABLES TABLES This Page Left BlankHow This Guide is Organized Using This Guide What is the Business Attendant System?Chapter What is the Business Attendant System?Chapter 1 - Introduction How This Guide is OrganizedChapter 4 - Configuring the User Options Appendix A - Error MessagesDocument Conventions Using This GuideKeyboard Conventions ProceduresSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Transfer to Voice Mail Screened TransferServer Port SourceAbout the Business Attendant Client Windows Chapter 2 Getting StartedOverview About the Business Attendant Client WindowsMenus Line Status WindowLine Menu Hold Call MenuAnswer DialCancel Change Password Options MenuWindow Menu Help MenuFigure 2-3Loop Buttons Command ButtonsLoops Figure 2-2Command ButtonsLoop Queues Queues Tabmore information vacant level Source and Destination AreasFigure 2-7Status Line Number Entered FieldStatus Line Figure 2-6Number Entered FieldMenus Directory WindowInternal/External Tabs Line Status Group Box Line Status IndicatorCall Forward Indicator Search FieldsSpeed Dial Buttons Speed Dials WindowAbout Monitoring Speed Dials Options MenuExiting the Running the Business Attendant Client ApplicationApplication If the Server Goes Down While You Are Logging In Connecting to the Business Attendant ServerIf the Server Goes Down While You Are Working Setting Do-not-disturb Chapter 3 Processing CallsCanceling Transactions Releasing Calls Switching Between Source and Destination CallersAbout Call Processing Processing Calls Using the DirectoryTo Make a Call from the Line Status Window To Make a Call Using the Speed DialsProcessing Calls Using the Speed Dials Making CallsTo Make a Call Using the Directory Answering Calls Hold Canceling TransactionsHolding Calls Placing a Call Ona blind transfer Transferring CallsMaking a Blind TransferTo Make a Blind Transfer Using the Directory To Make a Blind Transfer Using the Speed Dialsa screened transfer Making a ScreenedTo Transfer a Call to Voice Mail Making Conference CallsTo Place a Conference Call Busy Line Releasing CallsCamping On To a Busy Line To Camp On aTo Switch Between Source and Destination Callers Switching Between Source and Destination CallersOverriding Calls Parked Call” on page 40 for more information Parking CallsParking a Call About Orbit NumbersTo Park a Call paged party Joining a Callerwith a Parked Call To Join a Parked CallParked Call Retrieving aTo Retrieve a Parked Call Forwarding Calls TimeoutForwarding To Cancel CallTo Set Do-not-disturb Setting Do-not-disturb4.Select Don’t allow incoming calls Canceling Do-not-disturb4.Select Allow incoming calls Creating a Message Working With MessagesFigure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following Page Setting the Health Check Server Interval Chapter 4 Configuring the User OptionsConfiguring the Speed Dial Keys Configuring the Window Display OptionsExternal Number DB GeneralLine Window Employee DBAdding or Modifying a Speed Dial Number Configuring the Speed Dial KeysTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Setting the Window Display Options Configuring the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Figure 4-7Command Buttons group box Selecting the Displayed Command ButtonsFigure 4-8Employee DB tab Figure 4-10DID DB tab Figure 4-9External Number DB tab6. Click OK to save your changes 2.Do one of the following Saving the Screen Layout Changing PasswordsPage Displaying the Directory Sorting the Directory Chapter 5 Working With the DirectoryAbout the Directory Window About the Directory WindowSorting the Directory Displaying the DirectoryFigure 5-2Default Sort field Changing the Default Sort OrderAdding an Internal Directory Entry Adding a Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying an Internal Directory Entry Modifying a Directory EntryModifying an External Directory Entry Deleting an Internal Directory Entry Deleting a Directory EntryDeleting an External Directory Entry Conventions Chapter 6 Using the Wave File Recording FeaturesAbout Wave File Recording Wave File NamingConfiguring Wave Files Settings Greetings Configuringgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Time-DependentGreetings Configuring Automatic GreetingsConfiguring Group Greetings Enabling Call Recording Configuring Automatic Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Notification Warning Configuring the Number of Calls Recorded2.Do one of the following Recording a Greeting Working with GreetingsClick the Play button to play the wave file All day Morning Afternoon CTRL+F9 Working with Recorded CallsRecorded Call Playing a26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files BASQueueDB.mdb file Appendix A Error MessagesBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when NDA-30103Revision Error MessagesOpenWorX Business Attendant System User Guide Page