NEC NDA-30103-004 manual Call Menu, Answer, Dial, Hold, Unhold, Blind Transfer, Screened Transfer

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Call Menu

OpenWorX Business Attendant System User Guide

Getting Started

 

 

Call Menu

Answer

Selects the next call waiting in sequence from the waiting pool (i.e., the first attendant-specific call, a priority call, or the next call in line in the global pool). You can also perform this operation with the Answer command button, by pressing ALT+A, or by pressing the space bar.

Dial

Initiates an outgoing call to the number in the Number Entered field. You can also perform this operation with the Dial command button, by pressing ALT+D, or by pressing Enter.

Hold

Places the current call on hold. This option is only enabled when the loop is in a state in which it can be placed on hold. You can also perform this operation with the Hold command button, by pressing ALT+H, or by pressing F5.

Unhold

Retrieves a call previously placed on hold. You can also perform this operation with the Unhold command button, by pressing ALT+U, or by pressing F3.

Blind Transfer

Initiates a direct transfer to the number in the Number Entered field. The Blind Transfer command connects the caller to the destination party without the attendant announcing the transfer. You can also perform this operation with the Blind Xfer command button, by pressing ALT+B, or by pressing F6.

Screened Transfer

Initiates a screened transfer to the number in the Number Entered field. The Screened Transfer command places the caller on consultation hold in the Source Caller window while the attendant connects to the destination party, announces the call, then releases the call to complete the transfer. You can also perform this operation with the Screen Xfer command button, by pressing ALT+S, or by pressing F7.

Conference

Conferences a screened transfer call. This option is only enabled when the loop is in a state in which it can be conferenced or when a conference can be completed. You can also complete this operation with the Conference command button, by pressing ALT+F, or by pressing F9.

Toggle source and destination

Switches between source and destination callers prior to completing a conference call or transfer. This option is only enabled when the current call is in the process of transferring or conferencing. You can also perform this operation with the Source/Dest command button, by pressing ALT+S, or by pressing F10.

Save Recording

Writes the selected conversation recording to a specified folder for permanent retrieval and allows the operator to add a note associated with the recorded wave file.

NDA-30103 Revision 4

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Contents NEC America, Inc USER GUIDEOpenWorX BUSINESS ATTENDANT SYSTEM NDA-30103-004 Revision November, Stock #LIABILITY DISCLAIMER Page TABLE OF CONTENTSPage Chapter 5 - Working With the Directory Page LIST OF FIGURES TitlePage Greeting group box LIST OF TABLES TABLES This Page Left BlankChapter What is the Business Attendant System?What is the Business Attendant System? How This Guide is Organized Using This GuideChapter 4 - Configuring the User Options How This Guide is OrganizedAppendix A - Error Messages Chapter 1 - IntroductionDocument Conventions Using This GuideKeyboard Conventions ProceduresSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Server Port Screened TransferSource Transfer to Voice MailOverview Chapter 2 Getting StartedAbout the Business Attendant Client Windows About the Business Attendant Client WindowsLine Status Window MenusLine Menu Answer Call MenuDial HoldCancel Window Menu Options MenuHelp Menu Change PasswordLoops Command ButtonsFigure 2-2Command Buttons Figure 2-3Loop ButtonsLoop Queues Tab Queuesmore information vacant level Source and Destination AreasStatus Line Number Entered FieldFigure 2-6Number Entered Field Figure 2-7Status LineDirectory Window MenusInternal/External Tabs Call Forward Indicator Line Status IndicatorSearch Fields Line Status Group BoxAbout Monitoring Speed Dials Speed Dials WindowOptions Menu Speed Dial ButtonsRunning the Business Attendant Client Application Exiting theApplication If the Server Goes Down While You Are Logging In Connecting to the Business Attendant ServerIf the Server Goes Down While You Are Working Canceling Transactions Releasing Calls Chapter 3 Processing CallsSwitching Between Source and Destination Callers Setting Do-not-disturbAbout Call Processing Processing Calls Using the DirectoryProcessing Calls Using the Speed Dials To Make a Call Using the Speed DialsMaking Calls To Make a Call from the Line Status WindowTo Make a Call Using the Directory Answering Calls Holding Calls Canceling TransactionsPlacing a Call On HoldMaking a Blind Transferring CallsTransfer a blind transferTo Make a Blind Transfer Using the Directory To Make a Blind Transfer Using the Speed Dialsa screened transfer Making a ScreenedTo Transfer a Call to Voice Mail Making Conference CallsTo Place a Conference Call Camping On To a Busy Line Releasing CallsTo Camp On a Busy LineSwitching Between Source and Destination Callers To Switch Between Source and Destination CallersOverriding Calls Parking a Call Parking CallsAbout Orbit Numbers Parked Call” on page 40 for more informationTo Park a Call with a Parked Call Joining a CallerTo Join a Parked Call paged partyRetrieving a Parked CallTo Retrieve a Parked Call Forwarding Calls TimeoutForwarding To Cancel CallTo Set Do-not-disturb Setting Do-not-disturbCanceling Do-not-disturb 4.Select Don’t allow incoming calls4.Select Allow incoming calls Creating a Message Working With MessagesFigure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following Processing Calls Configuring the Speed Dial Keys Chapter 4 Configuring the User OptionsConfiguring the Window Display Options Setting the Health Check Server IntervalLine Window GeneralEmployee DB External Number DBAdding or Modifying a Speed Dial Number Configuring the Speed Dial KeysTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Setting the Window Display Options Configuring the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Figure 4-7Command Buttons group box Selecting the Displayed Command ButtonsFigure 4-8Employee DB tab Figure 4-10DID DB tab Figure 4-9External Number DB tab6. Click OK to save your changes 2.Do one of the following Saving the Screen Layout Changing PasswordsThis Page Left Blank About the Directory Window Chapter 5 Working With the DirectoryAbout the Directory Window Displaying the Directory Sorting the DirectorySorting the Directory Displaying the DirectoryFigure 5-2Default Sort field Changing the Default Sort OrderAdding an Internal Directory Entry Adding a Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying an Internal Directory Entry Modifying a Directory EntryModifying an External Directory Entry Deleting an Internal Directory Entry Deleting a Directory EntryDeleting an External Directory Entry About Wave File Recording Chapter 6 Using the Wave File Recording FeaturesWave File Naming ConventionsConfiguring Wave Files Settings Configuring Greetingsgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Automatic Greetings Configuring Time-DependentGreetingsConfiguring Group Greetings Configuring Automatic Call Recording Enabling Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Notification Warning Configuring the Number of Calls Recorded2.Do one of the following Recording a Greeting Working with GreetingsClick the Play button to play the wave file All day Morning Afternoon CTRL+F9 Working with Recorded CallsPlaying a Recorded Call26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files BASQueueDB.mdb file Appendix A Error MessagesBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when OpenWorX Business Attendant System User Guide Error MessagesPage NDA-30103Revision
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