NEC NDA-30103-004 manual Hold Time

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OpenWorX Business Attendant System User Guide	Introduction

Hold Time

A timer setting that specifies the amount of time the Business Attendant System allows a caller to remain on hold before reminding the attendant that the caller is still on hold.

Link Destination Address

The IP address of the PBX running OAI.

Link Port

The port the Business Attendant Server uses to communicate with the PBX.

Link Source Address

Specifies the Ethernet card to use if more than one is installed.

Monitored Numbers

Used by the Business Attendant System to queue and route calls. The different types of monitored numbers and their purposes are:

•Hold Monitored Number

Number used within the system only for holding calls.

•Incoming Monitored Number

Number used to dial the Business Attendant System attendant internally.

•Priority Monitored Number

Number given to VIPs and emergency listings that routes these calls to the Priority queue.

•Vacant Monitored Number

Number used to route external calls that were placed to nonexistent stations to the specified queue.

Orbit Numbers

Comprise the pool of meet-me paging numbers used for joining paged people with their parked parties.

Override

Allows the attendant to interrupt an ongoing call to conference with both parties in that call, or talk with one party while the other party is on hold.

Park Recall

A timer setting that specifies the amount of time the Business Attendant System allows a caller to remain parked waiting to be joined to another party before sending the call to the Park T.O. queue.

Parked Caller

A caller who has been put on hold in a global area while waiting for a paged party to respond by either dialing the announced meet-me paging orbit number or by calling any attendant, who will manually join the call.

Prime Line

Corresponds with the physical phone used by an attendant to process calls.

Retrieved Parked Caller

A Retrieved Parked Caller is a parked caller who is connected to an attendant.

NDA-30103 Revision 4

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Contents NEC America, Inc USER GUIDEOpenWorX BUSINESS ATTENDANT SYSTEM NDA-30103-004 Revision November, Stock #LIABILITY DISCLAIMER Page TABLE OF CONTENTSPage Chapter 5 - Working With the Directory Page Page LIST OF FIGURESTitle Greeting group box LIST OF TABLES TABLES This Page Left BlankChapter What is the Business Attendant System?What is the Business Attendant System? How This Guide is Organized Using This GuideChapter 4 - Configuring the User Options How This Guide is OrganizedAppendix A - Error Messages Chapter 1 - IntroductionDocument Conventions Using This GuideKeyboard Conventions ProceduresSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Server Port Screened TransferSource Transfer to Voice MailOverview Chapter 2 Getting StartedAbout the Business Attendant Client Windows About the Business Attendant Client WindowsLine Menu Line Status WindowMenus Answer Call MenuDial HoldCancel Window Menu Options MenuHelp Menu Change PasswordLoops Command ButtonsFigure 2-2Command Buttons Figure 2-3Loop ButtonsLoop more information Queues TabQueues vacant level Source and Destination AreasStatus Line Number Entered FieldFigure 2-6Number Entered Field Figure 2-7Status LineInternal/External Tabs Directory WindowMenus Call Forward Indicator Line Status IndicatorSearch Fields Line Status Group BoxAbout Monitoring Speed Dials Speed Dials WindowOptions Menu Speed Dial ButtonsApplication Running the Business Attendant Client ApplicationExiting the If the Server Goes Down While You Are Logging In Connecting to the Business Attendant ServerIf the Server Goes Down While You Are Working Canceling Transactions Releasing Calls Chapter 3 Processing CallsSwitching Between Source and Destination Callers Setting Do-not-disturbAbout Call Processing Processing Calls Using the DirectoryProcessing Calls Using the Speed Dials To Make a Call Using the Speed DialsMaking Calls To Make a Call from the Line Status WindowTo Make a Call Using the Directory Answering Calls Holding Calls Canceling TransactionsPlacing a Call On HoldMaking a Blind Transferring CallsTransfer a blind transferTo Make a Blind Transfer Using the Directory To Make a Blind Transfer Using the Speed Dialsa screened transfer Making a ScreenedTo Transfer a Call to Voice Mail Making Conference CallsTo Place a Conference Call Camping On To a Busy Line Releasing CallsTo Camp On a Busy LineOverriding Calls Switching Between Source and Destination CallersTo Switch Between Source and Destination Callers Parking a Call Parking CallsAbout Orbit Numbers Parked Call” on page 40 for more informationTo Park a Call with a Parked Call Joining a CallerTo Join a Parked Call paged partyTo Retrieve a Parked Call Retrieving aParked Call Forwarding Calls TimeoutForwarding To Cancel CallTo Set Do-not-disturb Setting Do-not-disturb4.Select Allow incoming calls Canceling Do-not-disturb4.Select Don’t allow incoming calls Creating a Message Working With MessagesFigure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following Processing Calls Configuring the Speed Dial Keys Chapter 4 Configuring the User OptionsConfiguring the Window Display Options Setting the Health Check Server IntervalLine Window GeneralEmployee DB External Number DBAdding or Modifying a Speed Dial Number Configuring the Speed Dial KeysTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Setting the Window Display Options Configuring the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Figure 4-7Command Buttons group box Selecting the Displayed Command ButtonsFigure 4-8Employee DB tab Figure 4-10DID DB tab Figure 4-9External Number DB tab6. Click OK to save your changes 2.Do one of the following Saving the Screen Layout Changing PasswordsThis Page Left Blank About the Directory Window Chapter 5 Working With the DirectoryAbout the Directory Window Displaying the Directory Sorting the DirectorySorting the Directory Displaying the DirectoryFigure 5-2Default Sort field Changing the Default Sort OrderAdding an Internal Directory Entry Adding a Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying an Internal Directory Entry Modifying a Directory EntryModifying an External Directory Entry Deleting an Internal Directory Entry Deleting a Directory EntryDeleting an External Directory Entry About Wave File Recording Chapter 6 Using the Wave File Recording FeaturesWave File Naming ConventionsConfiguring Wave Files Settings greetings ConfiguringGreetings Stereo Mic/Speakers Phone Voice Channel Configuring Group Greetings Configuring Automatic GreetingsConfiguring Time-DependentGreetings 2.Select the Record phone conversation check box Configuring Automatic Call RecordingEnabling Call Recording Stereo Mic/Speakers Phone Voice Channel Configuring the Notification Warning Configuring the Number of Calls Recorded2.Do one of the following Recording a Greeting Working with GreetingsClick the Play button to play the wave file All day Morning Afternoon CTRL+F9 Working with Recorded Calls26. The Play Back dialog box displays Figure Playing aRecorded Call Deleting Wave Files Troubleshooting Wave Files BASQueueDB.mdb file Appendix A Error MessagesBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when OpenWorX Business Attendant System User Guide Error MessagesPage NDA-30103Revision