NEC NDA-30103-004 manual To Make a Call Using the Directory

Processing Calls OpenWorX Business Attendant System User Guide

To Make a Call

Using the

Directory

Use the following steps to make a call from the Directory window.

1.If the Directory window (Figure 2-8 on page 19) is not displayed, open the Directory window by doing one of the following:

•Start typing the name in the Number Entered field on the Line Status window to find the matching entries in the Directory.

Note: If no records are found, check the Search for field listed on the Directory Window to verify that the BAS is searching for either the FullName, LastName, or FirstName field. If it is not, select a different Default sort field in the Options>Preferences>Employee DB tab from the Line Status Window.

•Select Window > Directory from the Line Status window.

•Press CTRL+R.

The Directory window displays.

2.Do one of the following:

•Double-click on the directory entry you want to call.

•Click and drag the directory entry you want to call from the Directory window to the Line Status window.

•Enter the name of the person you are trying to call in the Search for FullName field. Select the desired party from the matching entries displayed in the Directory window and press Enter.

Note: If the Search for field does not specify FullName, select FullName for the Default sort field under the Options>Preferences>Employee DB tab from the Line Status Window.

•Right-click on the directory entry you want to call and select the number you want to dial from the shortcut menu. The numbers available to call in this list include those User-defined fields that have been marked by the administrator as “Dialable”. (Refer to the OpenWorX Business Attendant System Administration Guide for more information.)

The Business Attendant System selects the first available loop and dials the number.

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