NEC NDA-30103-004 manual Configuring Automatic Call Recording, Enabling Call Recording

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Configuring

Using the Wave File Recording Features	OpenWorX Business Attendant System User Guide

Configuring

Automatic Call

Recording

The Call Conversation group box (Figure 6-5)on the Wave Files tab (Figure 6-1 on page 78) contains the settings the Business Attendant System uses to enable attendants to record conversations.

Figure 6-5 Call Conversation group box

If automatic recording is selected, the Business Attendant System warns the attendant after the configured number of minutes that the conversation is being recorded. The attendant can then decide to continue or to stop recording. Since the wave files require a large amount of disk space, the attendant might want to stop recording after the warning displays.

Note: Please follow the FCC rules regarding the legality of recording telephone conversations before you start recording a phone conversation.

Before the Business Attendant System can record calls, call recording must be enabled and the input and output wave devices for recording and playing back call conversations must be configured. Additionally, the Call Conversation group box allows you to configure the number of calls that will be recorded automatically, and the length of time between recording reminders.

Enabling Call Recording

Before the Business Attendant System can record any call conversations, conversation recording must be enabled. Use the following steps to enable call recording.

1.From the Business Attendant Client Options dialog box (Figure 4-1 on page 52), select the Wave Files tab (Figure 6-1 on page 78).

2.Select the Record phone conversation check box.

3.Click OK to save this parameter and exit the Business Attendant Client Options dialog box.

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NDA-30103 Revision 4

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Contents USER GUIDE NEC America, IncOpenWorX BUSINESS ATTENDANT SYSTEM NDA-30103-004 Revision November, Stock #LIABILITY DISCLAIMER TABLE OF CONTENTS PagePage Chapter 5 - Working With the Directory Page Page LIST OF FIGURESTitle Greeting group box LIST OF TABLES This Page Left Blank TABLESWhat is the Business Attendant System? ChapterWhat is the Business Attendant System? How This Guide is Organized Using This GuideHow This Guide is Organized Chapter 4 - Configuring the User OptionsAppendix A - Error Messages Chapter 1 - IntroductionUsing This Guide Document ConventionsProcedures Keyboard ConventionsSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Screened Transfer Server PortSource Transfer to Voice MailChapter 2 Getting Started OverviewAbout the Business Attendant Client Windows About the Business Attendant Client WindowsLine Menu Line Status WindowMenus Call Menu AnswerDial HoldCancel Options Menu Window MenuHelp Menu Change PasswordCommand Buttons LoopsFigure 2-2Command Buttons Figure 2-3Loop ButtonsLoop more information Queues TabQueues Source and Destination Areas vacant levelNumber Entered Field Status LineFigure 2-6Number Entered Field Figure 2-7Status LineInternal/External Tabs Directory WindowMenus Line Status Indicator Call Forward IndicatorSearch Fields Line Status Group BoxSpeed Dials Window About Monitoring Speed DialsOptions Menu Speed Dial ButtonsApplication Running the Business Attendant Client ApplicationExiting the Connecting to the Business Attendant Server If the Server Goes Down While You Are Logging InIf the Server Goes Down While You Are Working Chapter 3 Processing Calls Canceling Transactions Releasing CallsSwitching Between Source and Destination Callers Setting Do-not-disturbProcessing Calls Using the Directory About Call ProcessingTo Make a Call Using the Speed Dials Processing Calls Using the Speed DialsMaking Calls To Make a Call from the Line Status WindowTo Make a Call Using the Directory Answering Calls Canceling Transactions Holding CallsPlacing a Call On HoldTransferring Calls Making a BlindTransfer a blind transferTo Make a Blind Transfer Using the Speed Dials To Make a Blind Transfer Using the DirectoryMaking a Screened a screened transferMaking Conference Calls To Transfer a Call to Voice MailTo Place a Conference Call Releasing Calls Camping On To a Busy LineTo Camp On a Busy LineOverriding Calls Switching Between Source and Destination CallersTo Switch Between Source and Destination Callers Parking Calls Parking a CallAbout Orbit Numbers Parked Call” on page 40 for more informationTo Park a Call Joining a Caller with a Parked CallTo Join a Parked Call paged partyTo Retrieve a Parked Call Retrieving aParked Call Timeout Forwarding CallsTo Cancel Call ForwardingSetting Do-not-disturb To Set Do-not-disturb4.Select Allow incoming calls Canceling Do-not-disturb4.Select Don’t allow incoming calls Working With Messages Creating a MessageFigure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following This Page Left Blank Chapter 4 Configuring the User Options Configuring the Speed Dial KeysConfiguring the Window Display Options Setting the Health Check Server IntervalGeneral Line WindowEmployee DB External Number DBConfiguring the Speed Dial Keys Adding or Modifying a Speed Dial NumberTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Configuring the Window Display Options Setting the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Selecting the Displayed Command Buttons Figure 4-7Command Buttons group boxFigure 4-8Employee DB tab Figure 4-9External Number DB tab Figure 4-10DID DB tab6. Click OK to save your changes 2.Do one of the following Changing Passwords Saving the Screen LayoutConfiguring the User Options Chapter 5 Working With the Directory About the Directory WindowAbout the Directory Window Displaying the Directory Sorting the DirectoryDisplaying the Directory Sorting the DirectoryChanging the Default Sort Order Figure 5-2Default Sort fieldAdding a Directory Entry Adding an Internal Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying a Directory Entry Modifying an Internal Directory EntryModifying an External Directory Entry Deleting a Directory Entry Deleting an Internal Directory EntryDeleting an External Directory Entry Chapter 6 Using the Wave File Recording Features About Wave File RecordingWave File Naming ConventionsConfiguring Wave Files Settings greetings ConfiguringGreetings Stereo Mic/Speakers Phone Voice Channel Configuring Group Greetings Configuring Automatic GreetingsConfiguring Time-DependentGreetings 2.Select the Record phone conversation check box Configuring Automatic Call RecordingEnabling Call Recording Stereo Mic/Speakers Phone Voice Channel Configuring the Number of Calls Recorded Configuring the Notification Warning2.Do one of the following Working with Greetings Recording a GreetingClick the Play button to play the wave file All day Morning Afternoon Working with Recorded Calls CTRL+F926. The Play Back dialog box displays Figure Playing aRecorded Call Deleting Wave Files Troubleshooting Wave Files Appendix A Error Messages BASQueueDB.mdb fileBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when Error Messages OpenWorX Business Attendant System User GuidePage NDA-30103Revision