NEC NDA-30103-004 manual Source and Destination Areas, vacant level

OpenWorX Business Attendant System User Guide Getting Started

	Table 2-2 Queue Types and Shortcut Keys
Type	Description
Vacant	A call has terminated at an unassigned station number or
	vacant level

Caller has been parked beyond the configured amount of Park T.O. time. (Refer to the Business Attendant System

Administration Guide for more information about this timer setting.)

Direct transferred call to an internal extension was not Nans T.O. answered within the configured amount of time. (Refer to

the Business Attendant System Administration Guide for more information about this timer setting.)

	Station-to-Attendant transfer; the station issuing the
Stn Xfer	transfer can be voice mail or an integrated voice response
	unit (IVR) as well as an employee station, etc.
Att Xfer	Attendant-to-Attendant transfer, routed only to the specific
	target attendant
	Internal or external call routed to the attendant’s personal
Me	number that moves with them if they log on to a different
	Business Attendant Client workstation

Shortcut

Key

ALT+V

ALT+K

ALT+N

ALT+R

ALT+X

ALT+M

Source and Destination Areas

Figure 2-5 Source and Destination Area

The Source and Destination areas (Figure 2-5)on the Line Status window are used to show who is connected to the active loop. The left window shows the status of the source caller, the person who called in or was called first. The right window shows the status of the destination caller (i.e., the extension or phone number being called during transfers or conferences). You can display up to three lines of information about the source and destination in these areas of the Line Status window. For information on how to change the source information that is displayed, see “Displaying the Call Source/Destination Information” on page 61.

NDA-30103 Revision 4 Page 17