NEC NDA-30103-004 Configuring the Number of Calls Recorded, Configuring the Notification Warning

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Configuring the Number of Calls Recorded

Using the Wave File Recording Features

OpenWorX Business Attendant System User Guide

 

 

 

Table 6-3 Wave File Device Options

Option

Recording and Play Back Method

 

Recording is done from both the adjunct

Dterm PC Line and Phone

telephone and the far party. The recording is

played back to both the adjunct telephone and

 

 

the far party.

Note: The Sample Rate, Sample Size, and Stereo fields are related to the wave file format. These fields can be changed if they are enabled. The higher the sample rate chosen, the better the recording quality, but the more disk space is needed for every second of recording. For example, to record a wave file for one second at 11KHz uses 10.78 KB disk space, at 22KHz uses 21.53KB disk space, and 44KHz uses 43.06KB disk space.

4.If available, select the desired sample rate from the Sample Rate group box.

5.If available, select the desired sample size from the Sample Size group box.

6.If desired, click the Stereo check box to record in Stereo.

Note: In addition to the sample rate, the Input Gain and Wave Volume affect the

record and playback quality of your wave files. These items can be set through the Dterm PC Board Configure software that comes with your Dterm PC Board

Package. The Dterm PC Installation Guide for Dterm PC Series III contains detailed information about wave device settings. The Input Gain and Wave Volume for selected wave devices can be adjusted before or during recording or playing back wave file.

7.Click OK. The Wave Input/Output Device dialog box closes and the Business Attendant Client Options dialog box displays.

8.Click OK to save this parameter and exit the Business Attendant Client Options dialog box.

Configuring the Number of Calls Recorded

The Business Attendant System can record up to the last five calls. Use the following steps to configure the number of calls the Business Attendant System records automatically.

1.From the Business Attendant Client Options dialog box (Figure 4-1 on page 52), select the Wave Files tab (Figure 6-1 on page 78).

2.Enter the number of calls, ranging from 1 to 5, that the Business Attendant System will record in the Record last calls field.

3.Click OK to save this parameter and exit the Business Attendant Client Options dialog box.

Configuring the Notification Warning

Use the following steps to configure how long the conversation is recorded before the BAS reminds the attendant that the call is being recorded.

1.From the Business Attendant Client Options dialog box (Figure 4-1 on page 52), select the Wave Files tab (Figure 6-1 on page 78).

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NDA-30103 Revision 4

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Contents OpenWorX BUSINESS ATTENDANT SYSTEM USER GUIDENEC America, Inc NDA-30103-004 Revision November, Stock #LIABILITY DISCLAIMER TABLE OF CONTENTS PagePage Chapter 5 - Working With the Directory Page Title LIST OF FIGURESPage Greeting group box LIST OF TABLES This Page Left Blank TABLESWhat is the Business Attendant System? What is the Business Attendant System?Chapter How This Guide is Organized Using This GuideAppendix A - Error Messages How This Guide is OrganizedChapter 4 - Configuring the User Options Chapter 1 - IntroductionUsing This Guide Document ConventionsProcedures Keyboard ConventionsSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Source Screened TransferServer Port Transfer to Voice MailAbout the Business Attendant Client Windows Chapter 2 Getting StartedOverview About the Business Attendant Client WindowsMenus Line Status WindowLine Menu Dial Call MenuAnswer HoldCancel Help Menu Options MenuWindow Menu Change PasswordFigure 2-2Command Buttons Command ButtonsLoops Figure 2-3Loop ButtonsLoop Queues Queues Tabmore information Source and Destination Areas vacant levelFigure 2-6Number Entered Field Number Entered FieldStatus Line Figure 2-7Status LineMenus Directory WindowInternal/External Tabs Search Fields Line Status IndicatorCall Forward Indicator Line Status Group BoxOptions Menu Speed Dials WindowAbout Monitoring Speed Dials Speed Dial ButtonsExiting the Running the Business Attendant Client ApplicationApplication Connecting to the Business Attendant Server If the Server Goes Down While You Are Logging InIf the Server Goes Down While You Are Working Switching Between Source and Destination Callers Chapter 3 Processing CallsCanceling Transactions Releasing Calls Setting Do-not-disturbProcessing Calls Using the Directory About Call ProcessingMaking Calls To Make a Call Using the Speed DialsProcessing Calls Using the Speed Dials To Make a Call from the Line Status WindowTo Make a Call Using the Directory Answering Calls Placing a Call On Canceling TransactionsHolding Calls HoldTransfer Transferring CallsMaking a Blind a blind transferTo Make a Blind Transfer Using the Speed Dials To Make a Blind Transfer Using the DirectoryMaking a Screened a screened transferMaking Conference Calls To Transfer a Call to Voice MailTo Place a Conference Call To Camp On a Releasing CallsCamping On To a Busy Line Busy LineTo Switch Between Source and Destination Callers Switching Between Source and Destination CallersOverriding Calls About Orbit Numbers Parking CallsParking a Call Parked Call” on page 40 for more informationTo Park a Call To Join a Parked Call Joining a Callerwith a Parked Call paged partyParked Call Retrieving aTo Retrieve a Parked Call Timeout Forwarding CallsTo Cancel Call ForwardingSetting Do-not-disturb To Set Do-not-disturb4.Select Don’t allow incoming calls Canceling Do-not-disturb4.Select Allow incoming calls Working With Messages Creating a MessageFigure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following OpenWorX Business Attendant System User Guide Configuring the Window Display Options Chapter 4 Configuring the User OptionsConfiguring the Speed Dial Keys Setting the Health Check Server IntervalEmployee DB GeneralLine Window External Number DBConfiguring the Speed Dial Keys Adding or Modifying a Speed Dial NumberTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Configuring the Window Display Options Setting the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Selecting the Displayed Command Buttons Figure 4-7Command Buttons group boxFigure 4-8Employee DB tab Figure 4-9External Number DB tab Figure 4-10DID DB tab6. Click OK to save your changes 2.Do one of the following Changing Passwords Saving the Screen LayoutOpenWorX Business Attendant System User Guide About the Directory Window Chapter 5 Working With the DirectoryAbout the Directory Window Displaying the Directory Sorting the DirectoryDisplaying the Directory Sorting the DirectoryChanging the Default Sort Order Figure 5-2Default Sort fieldAdding a Directory Entry Adding an Internal Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying a Directory Entry Modifying an Internal Directory EntryModifying an External Directory Entry Deleting a Directory Entry Deleting an Internal Directory EntryDeleting an External Directory Entry Wave File Naming Chapter 6 Using the Wave File Recording FeaturesAbout Wave File Recording ConventionsConfiguring Wave Files Settings Greetings Configuringgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Time-DependentGreetings Configuring Automatic GreetingsConfiguring Group Greetings Enabling Call Recording Configuring Automatic Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Number of Calls Recorded Configuring the Notification Warning2.Do one of the following Working with Greetings Recording a GreetingClick the Play button to play the wave file All day Morning Afternoon Working with Recorded Calls CTRL+F9Recorded Call Playing a26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files Appendix A Error Messages BASQueueDB.mdb fileBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when Page Error MessagesOpenWorX Business Attendant System User Guide NDA-30103Revision
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