NEC NDA-30103-004 manual Forwarding Calls, Timeout, Parked Call

Processing CallsOpenWorX Business Attendant System User Guide

Parked Call	If a call is parked beyond the amount of time configured in the Business Attendant
Timeout	Administrator application, the Business Attendant System sends it back to any
	available attendant in the Park T.O. queue, which is presented to all attendants.
	However, even though the call has been sent back to the attendant, the parked caller
	can still be joined to the paged caller if:
	• The paged party calls the “meet-me page” number before an attendant answers
	the call in the Park T.O. queue, the paged party and the parked party will
	automatically be joined and the call will be removed from the Park T.O. queue
	and from the parked database.
	• The attendant answers a call from the Park T.O. queue and is still on the line
	with the parked caller when the paged party calls the “meet-me page” number,
	the attendant will be notified that the paged caller is present and given the
	opportunity to join the calls.
	• The attendant answers a call from the Park T.O. queue and places the parked
	caller on hold, the paged party and the parked party will automatically be joined
	if the paged party calls the “meet-me page” number.

Forwarding Calls

The Forward command redirects incoming calls for an extension to another location, such as an extension or voice mail. You can forward all calls to that extension, forward calls only when the extension is busy, or forward calls only when no one answers.

To Forward a Call Use the following steps to forward a call.

Tip: You can use the following shortcuts to go directly to Figure 3-7, “Change Forwarding dialog box—Setting Forwarding Extension” on page 43.

• From the Speed Dials window, right-click on the desired speed dial button and select Forward from the shortcut menu.

• From the Directory window, right-click on the desired directory entry and select Forward from the shortcut menu.

1. From the Line Status window, select Line > Forward. The Change Forwarding dialog box displays (Figure 3-6).

Figure 3-6 Change Forwarding dialog box—Setting Forwarded Extension

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