NEC NDA-30103-004 manual Parking Calls, Parking a Call, About Orbit Numbers, information

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Parking Calls

Processing CallsOpenWorX Business Attendant System User Guide

4. When you are done, click the Release command button. The callers are left in a two-way call, the attendant workstation is released from the call, and the loop button display clears.

Parking Calls

 

One of the more powerful features of the Business Attendant System is the ability

 

to park calls. Call parking allows the attendant to place the call in a pool to wait for

 

the destination caller, freeing the attendant to answer more calls. The destination

 

party is then paged to notify them that they have a call, and they can retrieve the

 

waiting call from any telephone by dialing the attendant or dialing a meet-me-

 

paging orbit number to join the call automatically.

 

There are three main commands relating to call parking in the Business Attendant

 

System:

 

Park

 

Places a caller on an announcement trunk or a monitored number hearing music to

 

wait for a paged party. (See “Parking a Call” on page 38 for more information.)

 

Join With Parked Call

 

Joins a parked caller to the current source caller. (See “Joining a Caller with a

 

Parked Call” on page 40 for more information.)

 

Retrieve Parked Call

 

Connects the attendant to the parked caller if the destination caller or paged party

 

doesn’t respond. (See “Retrieving a Parked Call” on page 41 for more

 

information.)

 

Refer to the following sections for more information about these commands.

Parking a Call

The Park command places a caller on an announcement trunk or a monitored

 

number to wait for a party who has been paged to answer their call.

 

To connect to the parked caller, the destination party can dial a “meet-me page”

 

number to join the waiting call automatically or use the attendant to join the waiting

 

call. (See “Joining a Caller with a Parked Call” on page 40 for more information.)

 

The “meet-me page” numbers are configured in the Business Attendant

 

Administrator application. Refer to the Business Attendant System Administration

 

Guide for more information.

 

About Orbit Numbers

 

Orbit numbers specify the numbers that are announced in paging as the meet-me

 

page numbers. When a call is parked to wait for a party, the Business Attendant

 

System assigns an orbit number to that call.

 

The orbit number assigned to the parked call displays in the bottom left corner of

 

the Line Status window. The attendant announces this number to the paged party

 

as the “meet-me page” number. The paged party then can dial this number to

 

retrieve their call without attendant help.

 

If no orbit numbers are available, then the paged party must call the attendant, who

 

then joins the paged party to the waiting caller.

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Contents USER GUIDE NEC America, IncOpenWorX BUSINESS ATTENDANT SYSTEM NDA-30103-004 Revision November, Stock #LIABILITY DISCLAIMER TABLE OF CONTENTS PagePage Chapter 5 - Working With the Directory Page LIST OF FIGURES TitlePage Greeting group box LIST OF TABLES This Page Left Blank TABLESWhat is the Business Attendant System? ChapterWhat is the Business Attendant System? How This Guide is Organized Using This GuideHow This Guide is Organized Chapter 4 - Configuring the User OptionsAppendix A - Error Messages Chapter 1 - IntroductionUsing This Guide Document ConventionsProcedures Keyboard ConventionsSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Screened Transfer Server PortSource Transfer to Voice MailChapter 2 Getting Started OverviewAbout the Business Attendant Client Windows About the Business Attendant Client WindowsLine Status Window MenusLine Menu Call Menu AnswerDial HoldCancel Options Menu Window MenuHelp Menu Change PasswordCommand Buttons LoopsFigure 2-2Command Buttons Figure 2-3Loop ButtonsLoop Queues Tab Queuesmore information Source and Destination Areas vacant levelNumber Entered Field Status LineFigure 2-6Number Entered Field Figure 2-7Status LineDirectory Window MenusInternal/External Tabs Line Status Indicator Call Forward IndicatorSearch Fields Line Status Group BoxSpeed Dials Window About Monitoring Speed DialsOptions Menu Speed Dial ButtonsRunning the Business Attendant Client Application Exiting theApplication Connecting to the Business Attendant Server If the Server Goes Down While You Are Logging InIf the Server Goes Down While You Are Working Chapter 3 Processing Calls Canceling Transactions Releasing CallsSwitching Between Source and Destination Callers Setting Do-not-disturbProcessing Calls Using the Directory About Call ProcessingTo Make a Call Using the Speed Dials Processing Calls Using the Speed DialsMaking Calls To Make a Call from the Line Status WindowTo Make a Call Using the Directory Answering Calls Canceling Transactions Holding CallsPlacing a Call On HoldTransferring Calls Making a BlindTransfer a blind transferTo Make a Blind Transfer Using the Speed Dials To Make a Blind Transfer Using the DirectoryMaking a Screened a screened transferMaking Conference Calls To Transfer a Call to Voice MailTo Place a Conference Call Releasing Calls Camping On To a Busy LineTo Camp On a Busy LineSwitching Between Source and Destination Callers To Switch Between Source and Destination CallersOverriding Calls Parking Calls Parking a CallAbout Orbit Numbers Parked Call” on page 40 for more informationTo Park a Call Joining a Caller with a Parked CallTo Join a Parked Call paged partyRetrieving a Parked CallTo Retrieve a Parked Call Timeout Forwarding CallsTo Cancel Call ForwardingSetting Do-not-disturb To Set Do-not-disturbCanceling Do-not-disturb 4.Select Don’t allow incoming calls4.Select Allow incoming calls Working With Messages Creating a MessageFigure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following This Page Left Blank Chapter 4 Configuring the User Options Configuring the Speed Dial KeysConfiguring the Window Display Options Setting the Health Check Server IntervalGeneral Line WindowEmployee DB External Number DBConfiguring the Speed Dial Keys Adding or Modifying a Speed Dial NumberTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Configuring the Window Display Options Setting the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Selecting the Displayed Command Buttons Figure 4-7Command Buttons group boxFigure 4-8Employee DB tab Figure 4-9External Number DB tab Figure 4-10DID DB tab6. Click OK to save your changes 2.Do one of the following Changing Passwords Saving the Screen LayoutConfiguring the User Options Chapter 5 Working With the Directory About the Directory WindowAbout the Directory Window Displaying the Directory Sorting the DirectoryDisplaying the Directory Sorting the DirectoryChanging the Default Sort Order Figure 5-2Default Sort fieldAdding a Directory Entry Adding an Internal Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying a Directory Entry Modifying an Internal Directory EntryModifying an External Directory Entry Deleting a Directory Entry Deleting an Internal Directory EntryDeleting an External Directory Entry Chapter 6 Using the Wave File Recording Features About Wave File RecordingWave File Naming ConventionsConfiguring Wave Files Settings Configuring Greetingsgreetings Stereo Mic/Speakers Phone Voice Channel Configuring Automatic Greetings Configuring Time-DependentGreetingsConfiguring Group Greetings Configuring Automatic Call Recording Enabling Call Recording2.Select the Record phone conversation check box Stereo Mic/Speakers Phone Voice Channel Configuring the Number of Calls Recorded Configuring the Notification Warning2.Do one of the following Working with Greetings Recording a GreetingClick the Play button to play the wave file All day Morning Afternoon Working with Recorded Calls CTRL+F9Playing a Recorded Call26. The Play Back dialog box displays Figure Deleting Wave Files Troubleshooting Wave Files Appendix A Error Messages BASQueueDB.mdb fileBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when Error Messages OpenWorX Business Attendant System User GuidePage NDA-30103Revision
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