NEC NDA-30103-004 manual BASQueueDB.mdb file, and

Page 104
BASQueueDB.mdb file, and

Error Messages

 

OpenWorX Business Attendant System User Guide

 

 

 

 

 

Table 6-6 Business Attendant Client Error Messages

 

Message

 

Cause

Action

 

 

 

 

 

 

Database error:

•

Database error

Note the error code, try the

 

 

 

 

action again, and contact

 

 

 

 

support if you receive the

 

 

 

 

error.

 

 

 

 

 

 

Destination number was forwarded

•

The destination phone had

Change the destination’s

 

unanswered back to us. Canceling transfer!

 

forwarded calls sent to the

forwarding to the desired

 

 

 

Operator.

location or send the current

 

 

 

 

call to the destination’s voice

 

 

 

 

mail.

 

 

 

 

 

 

Dialed number was either forwarded back to

•

The destination phone had

Verify that the destination’s

 

attendant or it was a monitored number.

 

forwarded calls sent to the

phone number is valid. If the

 

 

 

Operator.

number is valid, change the

 

 

•

The destination phone is a

destination’s forwarding to

 

 

the desired location.

 

 

 

monitored number.

 

 

 

 

 

 

 

 

 

 

Error connecting to NEC Application Server

•

The Business Attendant

Verify that the Business

 

 

 

Server machine name is

Attendant System Client

 

 

 

invalid.

installation was successful.

 

 

 

 

 

 

Error: BAS Server compact and repair routine

•

A Client was logged in when

Report the error to the

 

resulted in an error. Continue with call

 

the Server was scheduled to

Administrator. The

 

processing but report unusual behavior to an

 

run the compact and repair

Administrator should

 

administrator immediately.

 

routine on the

consult log for error codes

 

 

 

BASQueueDB.mdb file, and

and try to reschedule the

 

 

 

an error occurred.

compact and repair routine

 

 

 

 

to non-business hours, if

 

 

 

 

possible, to cut down on the

 

 

 

 

chances of a locked

 

 

 

 

Database.

 

 

 

 

 

 

Error: Failed to read Server name.

•

Failed to read the registry on

Verify that the Business

 

 

 

the Server machine.

Attendant System Client

 

 

 

 

installation was successful.

 

 

 

 

 

 

Failed to login to the Business Attendant

•

The security device will only

Verify the purchase

 

System Server. The number of allowable users

 

allow a certain number of

agreement for the number of

 

was exceeded.

 

Clients to log in to the system.

Clients allowed.

 

 

 

 

 

 

Hold request failed. Please try again.

•

Call processing error

Try again and check the

 

 

 

 

OAI.log file on the

 

 

 

 

OpenWorX Server for

 

 

 

 

detailed error information.

 

 

 

 

 

 

New password cannot be blank

•

The user left the Password

Blank passwords are not

 

 

 

field blank when changing an

allowed. Enter a password.

 

 

 

existing password or entering

 

 

 

 

a new password.

 

 

 

 

 

 

 

Old password is incorrect.

•

The user entered an incorrect

Re-enter the old password.

 

 

 

password while attempting to

 

 

 

 

change the password.

 

 

 

 

 

 

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NDA-30103 Revision 4

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Contents USER GUIDE NEC America, IncOpenWorX BUSINESS ATTENDANT SYSTEM NDA-30103-004 Revision November, Stock #LIABILITY DISCLAIMER TABLE OF CONTENTS PagePage Chapter 5 - Working With the Directory Page Page LIST OF FIGURESTitle Greeting group box LIST OF TABLES This Page Left Blank TABLESWhat is the Business Attendant System? ChapterWhat is the Business Attendant System? How This Guide is Organized Using This GuideHow This Guide is Organized Chapter 4 - Configuring the User OptionsAppendix A - Error Messages Chapter 1 - IntroductionUsing This Guide Document ConventionsProcedures Keyboard ConventionsSummary of Shortcut and Function Keys Business Attendant System Terminology Hold Time Screened Transfer Server PortSource Transfer to Voice MailChapter 2 Getting Started OverviewAbout the Business Attendant Client Windows About the Business Attendant Client WindowsLine Menu Line Status WindowMenus Call Menu AnswerDial HoldCancel Options Menu Window MenuHelp Menu Change PasswordCommand Buttons LoopsFigure 2-2Command Buttons Figure 2-3Loop ButtonsLoop more information Queues TabQueues Source and Destination Areas vacant levelNumber Entered Field Status LineFigure 2-6Number Entered Field Figure 2-7Status LineInternal/External Tabs Directory WindowMenus Line Status Indicator Call Forward IndicatorSearch Fields Line Status Group BoxSpeed Dials Window About Monitoring Speed DialsOptions Menu Speed Dial ButtonsApplication Running the Business Attendant Client ApplicationExiting the Connecting to the Business Attendant Server If the Server Goes Down While You Are Logging InIf the Server Goes Down While You Are Working Chapter 3 Processing Calls Canceling Transactions Releasing CallsSwitching Between Source and Destination Callers Setting Do-not-disturbProcessing Calls Using the Directory About Call ProcessingTo Make a Call Using the Speed Dials Processing Calls Using the Speed DialsMaking Calls To Make a Call from the Line Status WindowTo Make a Call Using the Directory Answering Calls Canceling Transactions Holding CallsPlacing a Call On HoldTransferring Calls Making a BlindTransfer a blind transferTo Make a Blind Transfer Using the Speed Dials To Make a Blind Transfer Using the DirectoryMaking a Screened a screened transferMaking Conference Calls To Transfer a Call to Voice MailTo Place a Conference Call Releasing Calls Camping On To a Busy LineTo Camp On a Busy LineOverriding Calls Switching Between Source and Destination CallersTo Switch Between Source and Destination Callers Parking Calls Parking a CallAbout Orbit Numbers Parked Call” on page 40 for more informationTo Park a Call Joining a Caller with a Parked CallTo Join a Parked Call paged partyTo Retrieve a Parked Call Retrieving aParked Call Timeout Forwarding CallsTo Cancel Call ForwardingSetting Do-not-disturb To Set Do-not-disturb4.Select Allow incoming calls Canceling Do-not-disturb4.Select Don’t allow incoming calls Working With Messages Creating a MessageFigure 3-10New Message dialog box Press CTRL+R The Directory window displays 5.Do one of the following This Page Left Blank Chapter 4 Configuring the User Options Configuring the Speed Dial KeysConfiguring the Window Display Options Setting the Health Check Server IntervalGeneral Line WindowEmployee DB External Number DBConfiguring the Speed Dial Keys Adding or Modifying a Speed Dial NumberTo Add or Modify a Speed Dial Using the Directory Press CTRL+P Deleting a Speed Dial Button Configuring the Window Display Options Setting the Window Display OptionsSetting the Health Check Server Interval Configuring Incoming Call Notification Selecting the Displayed Command Buttons Figure 4-7Command Buttons group boxFigure 4-8Employee DB tab Figure 4-9External Number DB tab Figure 4-10DID DB tab6. Click OK to save your changes 2.Do one of the following Changing Passwords Saving the Screen LayoutConfiguring the User Options Chapter 5 Working With the Directory About the Directory WindowAbout the Directory Window Displaying the Directory Sorting the DirectoryDisplaying the Directory Sorting the DirectoryChanging the Default Sort Order Figure 5-2Default Sort fieldAdding a Directory Entry Adding an Internal Directory EntryAdding an External Directory Entry Name Account Department Company Address Modifying a Directory Entry Modifying an Internal Directory EntryModifying an External Directory Entry Deleting a Directory Entry Deleting an Internal Directory EntryDeleting an External Directory Entry Chapter 6 Using the Wave File Recording Features About Wave File RecordingWave File Naming ConventionsConfiguring Wave Files Settings greetings ConfiguringGreetings Stereo Mic/Speakers Phone Voice Channel Configuring Group Greetings Configuring Automatic GreetingsConfiguring Time-DependentGreetings 2.Select the Record phone conversation check box Configuring Automatic Call RecordingEnabling Call Recording Stereo Mic/Speakers Phone Voice Channel Configuring the Number of Calls Recorded Configuring the Notification Warning2.Do one of the following Working with Greetings Recording a GreetingClick the Play button to play the wave file All day Morning Afternoon Working with Recorded Calls CTRL+F926. The Play Back dialog box displays Figure Playing aRecorded Call Deleting Wave Files Troubleshooting Wave Files Appendix A Error Messages BASQueueDB.mdb fileBASQueueDB.mdb file, and Operation failed, Line is busy The local workstation is not a valid A Client was logged in when Error Messages OpenWorX Business Attendant System User GuidePage NDA-30103Revision
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