OpenWorX Business Attendant System User GuideProcessing Calls
Making a Screened | If you are already connected to a call, use any of the following methods to perform |
Transfer | a screened transfer. |
| Note: In any of the methods described below, you can toggle your connection between |
| the source and destination parties by clicking on the Source/Dest command |
| button. (See “Switching Between Source and Destination Callers” on page 37 for |
| more information.) |
To Make a Screened Transfer from the Line Status Window
Use the following steps to make a screened transfer from the Line Status window.
1. Enter the phone number of the person to whom you are transferring the call in the Number Entered field on the Line Status window.
2. Do one of the following:
• Select the Screen Xfer command button on the Line Status window.
• Select Call > Screened transfer from the Line Status window.
• Press ALT+S.
• Press F7.
• If the Directory window is open,
• If the Speed Dials are open,
The Business Attendant System places the current call on hold and dials the party to whom the call is being transferred.
3.When the destination party answers that call, announce the transfer and release the call. (See “Releasing Calls” on page 36 for more information.) The two calls are connected, the loop button clears, and you are released from the call.
4.If the destination party doesn’t answer or is busy, cancel the transfer to rejoin the source party. (See “Canceling Transactions” on page 30 for more information.)
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