Introduction | OpenWorX Business Attendant System User Guide |
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Procedures
Sometimes in
1.Do one of the following to add a field to the Employee directory.
•Select the desired field from the Employee field and click Add.
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•To select all of the available fields, click Add all.
Keyboard Conventions
The general keys used throughout Business Attendant System are:
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Key |
| Action |
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Arrow keys |
| Scrolls among options within a menu or field. |
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Backspace |
| Erases the character to the left of the cursor. |
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Enter |
| Accepts a selection or field entry. Also will transfer to |
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| an entered number or selected entry in the directory. |
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ESC |
| Exits the current screen or action and moves to the |
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| previous screen or action. |
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Function keys |
| Provide direct access to the different tasks that an |
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| attendant can perform. Refer to “Summary of Shortcut |
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| and Function Keys” on page 5 for a brief description of |
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| the function keys and their assigned functions. |
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Tab |
| Moves forward through fields and options. |
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Shift+Tab |
| Moves backward through fields and options. |
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CTRL+Tab |
| Moves forward through tabs. |
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CTRL+Shift+Tab |
| Moves backward through tabs. |
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Space Bar |
| Answers an incoming call or answers a held call when |
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| there are no more queued calls. |
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