NEC NDA-30103-004 OpenWorX Business Attendant System User Guide, Configuring the User Options

OpenWorX Business Attendant System User Guide Configuring the User Options

Displaying the Call Source/Destination Information

The Business Attendant Client displays information about the original inbound or outbound caller in the Source area and information about the party receiving a transfer or participating in a conference in the Destination area of the Line Status window. You can select the type of information that displays for internal calls and external calls. Additionally, you can select the type of information that displays for incoming DID calls and incoming Route/Trunk calls.

When you receive a call, the Business Attendant Client takes the information that is available about that call (such as Trunk ID, ANI, DNIS, and Extension number) and searches your directory to find a match of that information. If a match is found, the Business Attendant Client shows up to three lines of information about that call, depending on the options you selected.

If you are handling calls for several departments or companies, this feature enables you to answer the call with the appropriate greeting.

Use the following steps to select the source and destination display information.

1.Choose Options > Preferences on the Line Status window (Figure 3-1 on page 26). The Business Attendant Client Options dialog box displays (Figure 4-1 on page 52).

2.To change the information displayed for internal calls, select the Employee DB tab (Figure 4-8), then select the information that you want displayed on lines 1, 2, and 3 from the Source/Dest Caller Information group box. If you do not want to display any information on a line, select None.

Figure 4-8 Employee DB tab

NDA-30103 Revision 4 Page 61