NEC NDA-30103-004 manual Working with Greetings, Recording a Greeting

Using the Wave File Recording Features OpenWorX Business Attendant System User Guide

Working with Greetings

Recording a Greeting

If you have installed the Dterm PC Board and its driver or alternate device in your computer, you are able to record and play wave files from or to a telephone line. The Business Attendant System provides the following options for playing greeting wave files:

Automatically play greeting

This option enables the Business Attendant System to automatically play back a prerecorded greeting wave file when an incoming call is connected.

Play different greeting for AM and PM

This option enables the Business Attendant System to play back different greeting wave files in the morning and in the afternoon.

Play different greeting for groups

This option enables the Business Attendant System to play back different greeting wave files to different external group callers.

When a call comes in and is connected, a prerecorded greeting wave file is played for the calling party. If your selected greeting wave file does not exist, no greeting is played.

Attendants can record greeting wave files after the greetings parameters are configured on the Wave Files tab in the Business Attendant Client Options dialog box. Before you start recording, verify that the record and play back devices have been properly configured. (See “Configuring Greetings” on page 79 for more information.) Use the following steps to record a greeting.

1.Select Options > Record greeting from the Line Status window (Figure 3-1 on page 26). The Record Greeting dialog box displays (Figure 6-8). The Record Greeting dialog box contains controls that are similar to those on a tape recorder.

Figure 6-8 Record Greeting dialog box

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