Using the Wave File Recording Features | OpenWorX Business Attendant System User Guide |
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Troubleshooting Wave Files
NEC recommends that administrators should test the wave file quality by having the attendants record and play back a greeting to an incoming call, as well as record and play back a caller’s conversation so that the administrator can adjust the configuration of the Dterm PC board or the alternate device to establish a satisfactory wave file quality.
Some problems that may occur when dealing with wave files are listed below with possible solutions:
Table
Problem
You can’t hear a recorded greeting or conversation regardless of volume.
The recorded wave file is noisy.
Suggestions
•Choose a different wave device.
•The record input gain for the record device is too low.
•Decrease the volume of the wave device.
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