Schneider Electric AP9635 Troubleshooting, Management Card Access Problems, Problem Solution

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Troubleshooting

Management Card Access Problems

For problems that are not described here, see the troubleshooting flowcharts on the APC Network Management Card Utility CD. Click the Troubleshooting link in the CD interface.

If the problem still persists, see “APC Worldwide Customer Support” on page 96.

Problem

Solution

 

 

Unable to ping the Management

If the Management Card’s Status LED is green, try to ping another node on

Card

the same network segment as the Management Card. If that fails, it is not a

 

problem with the Management Card. If the Status LED is not green, or if

 

the ping test succeeds, perform the following checks:

 

• Verify that the Management Card is properly seated in the UPS.

 

• Verify all network connections.

 

• Verify the IP addresses of the Management Card and the NMS.

 

• If the NMS is on a different physical network (or subnetwork) from the

 

Management Card, verify the IP address of the default gateway (or

 

router).

 

• Verify the number of subnet bits for the Management Card’s subnet mask.

 

 

Cannot allocate the

Before you can use a terminal program to configure the Management Card,

communications port through a

you must shut down any application, service, or program using the

terminal program

communications port.

 

 

Cannot access the command line

Make sure that you did not change the baud rate. Try 2400, 9600, 19200, or

interface through a serial

38400.

connection

 

 

 

Cannot access the command line

• Make sure you are using the correct access method, Telnet or Secure SHell

interface remotely

(SSH). An Administrator can enable these access methods. By default,

 

Telnet is enabled. Enabling SSH automatically disables Telnet.

 

• For SSH, the Management Card may be creating a host key. The

 

Management Card can take up to one minute to create the host key, and

 

SSH is inaccessible for that time.

 

 

Cannot access the Web interface

• Verify that HTTP or HTTPS access is enabled.

 

• Make sure you are specifying the correct URL — one that is consistent

 

with the security system used by the Management Card. SSL requires

 

https, not http, at the beginning of the URL.

 

• Verify that you can ping the Management Card.

 

• Verify that you are using a Web browser supported for the Management

 

Card. See “Supported Web browsers” on page 28.

 

• If the Management Card has just restarted and SSL security is being set

 

up, the Management Card may be generating a server certificate. The

 

Management Card can take up to one minute to create this certificate, and

 

the SSL server is not available during that time.

 

 

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Network Management Card User’s Guide

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Contents User’s Guide 동봉된 CD 안에 한국어 매뉴얼이 있습니다 Contents Web Interface Monitor the UPS and Configure Shutdowns Logs Administration Notification Troubleshooting Appendix a List of Supported Commands Product Description FeaturesIntroduction Network management features Internal Management FeaturesInitial setup OverviewAccess priority for logging on Types of user accountsHow to Recover from a Lost Password Front Panel DescriptionLink-RX/TX 10/100 LED Status LEDCondition Description Network interface watchdog mechanism Watchdog FeaturesResetting the network timer Remote access to the command line interface Command Line InterfaceHow To Log On Information and status fields Main ScreenSample main screen Two fields report when you logged in, by date and time Command syntax Using the Command Line InterfaceEntering commands Syntax examples Command Response CodesCode Error message About Command DescriptionsAlarmcount Option Arguments DescriptionBoot Option Argument DescriptionConsole DateDir DeleteArgument Description DnsExit EventlogKey Description FormatHelp FtpOption Argument Definition ModbusPing NetstatNtp Quit PortSpeedPrompt Reboot RadiusSystem ResetToDefSnmp, snmp3 Tcpip Tcpip6Tls Uio UpsUser XferStatus WebXferINI Supported Web browsers Web InterfaceIntroduction Error Message Browser Cause of the Error URL address formatsIcon Description HomeQuick status icons Recent Device EventsMenus How to Use the Tabs, Menus, and LinksTabs Quick LinksOperating state Monitor the UPS and Configure ShutdownsOverview Operating State Icon DescriptionModel-specific status displayed StatusRecent UPS Events PowerChute Option PowerChute Network Shutdown clientsPowerChute Network Shutdown configuration parameters Parameter DescriptionAbout Option Environmental Monitoring Heading Displayed InformationBrief status Temperature and HumidityDetailed status and configuration Threshold DescriptionUPS Network Management Card 2 User’s Guide Input Contacts Output Relay AboutConfiguring the UPS or output to respond to an input alarm Configuring the Control PolicyConfiguring an output to respond to an event Event log LogsUse the Event and Data Logs Launch Log in New Window buttonData log To display the data log Logs Data log To set the data collection interval Logs Data interval How to use FTP or SCP to retrieve log files Scp username@hostnameoripaddressevent.csv ./event.csv Syslog servers Authentication Administration SecuritySetting user access Local UsersRadius Setting Definition RadiusConfiguring a Radius server on Unix with shadow passwords Configuring the Radius ServerSummary of the configuration procedure Supported Radius serversInactivity Timeout TCP/IP settings Administration Network FeaturesTCP/IP and Communication Settings Setting DescriptionDhcp response options APC Cookie. Tag 1, Len 4, Data 1APCPing Response Port Speed DNSQuery Type Selected Query Question to Use Web Option DescriptionConsole Snmp SNMPv1SNMPv3 Modbus FTP Server Event Actions Administration NotificationConfiguring event actions Types of notificationNetwork Management Card User’s Guide Active, Automatic, Direct Notification Mail notificationIdentify up to four e-mail recipients Snmp traps Snmp Trap TestSyslog Remote Monitoring ServiceSetting Definition Syslog Settings Path Logs Syslog settings Set the Date and Time Administration General OptionsIdentification MethodUse an .ini File Daylight savingSpecify a default login Event Log, Temperature Units, and Log-InChange the default temperature scale Color-code event log textAbout the Management Card Reset the Management CardConfigure Links Action DefinitionHow to use the Wizard to configure TCP/IP settings Device IP Configuration WizardCapabilities, Requirements, and Installation InstallationSelect Remotely over the network, and click Next Configure the basic TCP/IP settings remotelyUse the Wizard Configure or reconfigure the TCP/IP settings locally Select Locally through the serial port, and click NextContents of the .ini file How to Export Configuration SettingsSummary of the procedure Detailed proceduresFtp put filename.ini Messages in config.ini Upload Event and Error MessagesEvent and its error messages Errors generated by overridden valuesRelated Topics Benefits of upgrading firmware How to Upgrade FirmwareFile Transfers Firmware files Network Management CardUse FTP or SCP to upgrade one Management Card Firmware File Transfer MethodsHow to upgrade multiple Management Cards Use Xmodem to upgrade one Management Card Use a USB drive to transfer the files Verifying Upgrades and UpdatesVerify the version numbers of installed firmware Verify the success or failure of the transferAdding and Changing Language Packs Problem Solution TroubleshootingManagement Card Access Problems Snmp Issues GETAppendix a List of Supported Commands Network Management Card User’s Guide Network Management Card User’s Guide Non-transferable warranty Exclusions Two-Year Factory WarrantyTerms of warranty Warranty claims APC Worldwide Customer Support 990-3197B-001 2011
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