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All indicators are off and | The UPS is shut down and the | None. The UPS will return to normal operation |
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battery is discharged from an | when the power is restored and the battery has a |
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the UPS is not operating. | extended power outage. | sufficient charge. |
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| Weak batteries. | hours. If the problem persists after recharging, |
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The replace battery light is |
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illuminated. |
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Replacement batteries not | Confirm the battery connections. See section 10. |
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| connected properly. |
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9. Service
If the UPS requires service:
1. Use the troubleshooting section (section 8) to eliminate common problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem! See section 6.2.
3. Go to section 5.2 and perform a
4. If the problem persists, see the front of this manual for the correct telephone number and call customer service. If customer service is not available in your area, call the dealer that sold the UPS.
nNote the model number of the UPS, the serial number, and the date purchased. A techni- cian will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue an RMA#.
nIf the UPS is under warranty, repairs are free. If not, there will be a charge for repair.
5. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set.
nIt is important to pack the UPS properly to avoid damage in transit. Never use styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.
nInclude a letter with your name, RMA#, address, copy of the sales receipt, description of the trouble, your daytime phone number, and a check (if necessary).
6. Mark the RMA# on the outside of the package. The factory cannot accept any package without this marking.
7. Return the UPS by insured, prepaid carrier to the address at the front of this manual.
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