Pitney Bowes K700 manual Troubleshooting, Getting Help, Error Messages

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Section 10

Troubleshooting

Getting Help

There may be times when you need help to solve a problem, or you may want more information about how your digital postage meter works. Please read the troubleshooting information in this section first. In many cases, it can help you resolve the problem.

If you need to contact Pitney Bowes, please have the following infor- mation at hand:

•Product Model: K700

Serial number: See the back of the postage meter.

•Nature of problem: What happens and when does it happen? Did the postage meter display an error message?

•The steps you've already taken to solve the problem and the results.

Pitney Bowes provides several information resources (see Pitney Bowes Contact List at the start of this guide).

Error Messages

From time-to-time your postage meter may display an alert or error message. An alert tells you that something needs attention; an error message usually tells you about a postage meter condition you can fix.

Message	Description	Action

Account	Refill amount exceeds funds	Perform Refill procedures for
Balance Low	available or credit limit.	smaller amount, make an advance
		payment or call Pitney Bowes for
		credit.

Cannot	Trouble getting a connection to	Check Pitney Bowes phone num-
Reach Data	the Pitney Bowes Data Centre.	ber under Setup. Try connecting
Centre		again in a few minutes.

Connection	Connection made but lost be-	Press Clear/Back (C); try again in
Lost	fore transaction completed.	a few minutes. If problem persists
		call Pitney Bowes.

Inspection	This message displays if a refill	Perform a Refill procedure. If you
Due	has not been performed in 60	do not want to add funds at this
Inspection	days. After 90 days, postage	time check your account balance.
Required	cannot be printed until a Refill/
	Inspection.

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Contents K700 Digital Postage Meter Page SV61503 Rev. a FCC Part 68 Compliance of the K700 Modem Iii Servicing If You Need Assistance Pitney Bowes Contact ListSV61503 Rev. a Table of Contents Table of Contents Ink Maintenance Supplies and Options Introduction About the Pitney Bowes Small Office SeriesAbout Your Digital Postage Meter About Downloads to Your Postage Meter IntroductionPostal Requirements Specifications Other Sources of Information Quick Reference GuideEquipment Material see figure below Meter SettingsImportant Safety Notes Introduction Important Telephone Safety Instructions Digital Postage Meter-Front Getting to Know Your Postage MeterControl Panel Getting to Know Your Postage MeterDigital Postage Meter-Rear USB Port-for future optional featuresGetting to Know Your Postage Meter Running Mail Checklist Before Running MailRunning Mail Determining the Amount of Postage to UseApplying Postage Processing a Letter Using the Optional Scale Processing a Letter Without Optional Scale Processing Parcels Adding More Postage to Correct a Mail Piece Correcting the Date on a Mail Piece Printing a Statement of Mailing or Manifest Payment Printing Options Printing OptionsSections of the Meter Stamp Printing Options Auto-Advance of Printed Date for the Meter StampManually Changing Printed Date for the Meter Stamp Printing the Date and Time Only no meter stamp Adding/Removing an Envelope Ad to the Meter StampPrinting Envelope Ad Only no meter stamp Postage and Your Postage Meter Checking the Funds Postage in Your Postage MeterPrinting a Funds Postage Report Connecting Your Postage Meter to Analog Phone Line Adding Postage/Connecting to Data CentreChecking Your Account Balance in the Postage By Phone System Refill Receipt Adding Postage to Your Postage MeterDownloads from the Data Centre to Your Postage Meter Connecting to the Pitney Bowes Data CentreSoftware Update Machine Settings Machine SettingsSetting System Time Machine Settings Setting Display ContrastUsing the Preset Feature Storing a New Preset Turning the Preset Feature On or OffRecalling the Preset Viewing the PresetChecking, Printing, and Clearing the Batch Count Checking the Batch CountClearing the Batch Count Printing the Batch Count informationSetting Sleep Mode Activation Time Setting/Disabling the Lock CodeSettings for the Optional Scale Activating Sleep Mode ManuallyReset Scale to Zero View Avoirdupois WeightWeight Hold Mode Setting the High Value WarningSetting the Low Funds Warning Entering the Prefix for Dialing Out to Data CentreSelecting Tone/Pulse for Dialing Out to Data Centre Changing Language Ink Maintenance Low Ink WarningsReplacing the Ink Cartridge Ink Maintenance Printing Test Pattern Replacing the Print Head Cleaning Printer NozzlesReplacing the Ink Tray Ink Maintenance Reports ReportsFunds Report Refill Summary ReportAccounting Report ReportsView Software Versions not printed Software Version ReportReports Optional Departmental Accounting Feature Turning Accounting Feature on or Off if purchasedDepartmental Accounting Optional Departmental Accounting Optional Creating an AccountSelecting an Account to Track Postage Viewing Account Totals Editing an Existing AccountMultiple Account Report Printing an Accounting ReportClearing All or Some of the Accounts Deleting an Account Troubleshooting Error MessagesGetting Help Troubleshooting Nothing DisplaysPrinting is Incomplete, Streaked, or Poor Quality Display is Difficult to Read Problems Dialing OutAccidentally Printing the Wrong Postage Supplies and Accessories Supplies and OptionsOptions Supplies and Options When is Text Entry Used? How to Enter TextHow is Text Entry Done? Account NamesSpecial Characters Appendix a How to Enter TextAppendix B Appendix B Glossary Index Index LED Index Index Index Index Index Page SV61503REVA