Pitney Bowes K700 manual Troubleshooting, Nothing Displays

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10 • Troubleshooting

Message	Description	Action

Not Enough	Insufficient postage. Postage	Select a lower postage amount.
Funds	amount exceeds maximum	Perform a funds refill to add funds
	funds available in meter.	to the meter.

Refill Too	Refill amount entered is more	Press Clear/Back (C). Repeat
High	than the maximum	refill procedure will a smaller post-
	postage will allow.	age amount.

If you encounter an error that has no accompanying message (such as "1103", "2215", etc.), press Clear. If nothing happens in 5 sec- onds, turn off machine; wait 15 seconds, and then turn on machine. If problem persists, call Pitney Bowes (see Pitney Bowes Contact List at the start of this guide).

Nothing Displays

1.The postage meter may be in sleep mode. Press any key to wake it.

2.Is power cord plugged into both the postage meter and wall out- let? Make sure the power cord is not connected to a switched wall outlet.

3.Try unplugging the AC power cord, wait 15 seconds, and re-plug in AC cord.

Printing is Incomplete, Streaked, or Poor Quality

You may need to clean the printer nozzles to fix the printing problem.

1.Press Menu.

2.Use the Review keys to scroll and select "Use ink functions?".

3.Use the Review keys to scroll and select to "Clean printer nozzles?". A "Preparing ink Please wait..." message displays as the postage meter performs its cleaning.

5.When prompted, insert an envelope or tape sheet into the postage meter.

6.At "Is test pattern OK" prompt, press Enter/yes. If the printing did not improve, you may need to replace the cartridge or print head (see Section 7 - Ink Maintenance).

10-2	SV61503 Rev. A

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Contents K700 Digital Postage Meter Page SV61503 Rev. a FCC Part 68 Compliance of the K700 Modem Iii Servicing Pitney Bowes Contact List If You Need AssistanceSV61503 Rev. a Table of Contents Table of Contents Ink Maintenance Supplies and Options About the Pitney Bowes Small Office Series IntroductionAbout Your Digital Postage Meter Introduction About Downloads to Your Postage MeterPostal Requirements Other Sources of Information Quick Reference Guide SpecificationsEquipment Meter Settings Material see figure belowImportant Safety Notes Introduction Important Telephone Safety Instructions Getting to Know Your Postage Meter Digital Postage Meter-FrontGetting to Know Your Postage Meter Control PanelUSB Port-for future optional features Digital Postage Meter-RearGetting to Know Your Postage Meter Checklist Before Running Mail Running MailDetermining the Amount of Postage to Use Running MailApplying Postage Processing a Letter Using the Optional Scale Processing a Letter Without Optional Scale Processing Parcels Adding More Postage to Correct a Mail Piece Correcting the Date on a Mail Piece Printing a Statement of Mailing or Manifest Payment Printing Options Printing OptionsSections of the Meter Stamp Auto-Advance of Printed Date for the Meter Stamp Printing OptionsManually Changing Printed Date for the Meter Stamp Adding/Removing an Envelope Ad to the Meter Stamp Printing the Date and Time Only no meter stampPrinting Envelope Ad Only no meter stamp Checking the Funds Postage in Your Postage Meter Postage and Your Postage MeterPrinting a Funds Postage Report Adding Postage/Connecting to Data Centre Connecting Your Postage Meter to Analog Phone LineChecking Your Account Balance in the Postage By Phone System Adding Postage to Your Postage Meter Refill ReceiptConnecting to the Pitney Bowes Data Centre Downloads from the Data Centre to Your Postage MeterSoftware Update Machine Settings Machine SettingsSetting System Time Setting Display Contrast Machine SettingsUsing the Preset Feature Turning the Preset Feature On or Off Storing a New PresetChecking, Printing, and Clearing the Batch Count Viewing the PresetRecalling the Preset Checking the Batch CountPrinting the Batch Count information Clearing the Batch CountSetting/Disabling the Lock Code Setting Sleep Mode Activation TimeReset Scale to Zero Activating Sleep Mode ManuallySettings for the Optional Scale View Avoirdupois WeightSetting the High Value Warning Weight Hold ModeEntering the Prefix for Dialing Out to Data Centre Setting the Low Funds WarningSelecting Tone/Pulse for Dialing Out to Data Centre Changing Language Low Ink Warnings Ink MaintenanceReplacing the Ink Cartridge Ink Maintenance Printing Test Pattern Cleaning Printer Nozzles Replacing the Print HeadReplacing the Ink Tray Ink Maintenance Funds Report ReportsReports Refill Summary ReportReports Accounting ReportSoftware Version Report View Software Versions not printedReports Turning Accounting Feature on or Off if purchased Optional Departmental Accounting FeatureDepartmental Accounting Optional Creating an Account Departmental Accounting OptionalSelecting an Account to Track Postage Editing an Existing Account Viewing Account TotalsPrinting an Accounting Report Multiple Account ReportClearing All or Some of the Accounts Deleting an Account Error Messages TroubleshootingGetting Help Nothing Displays TroubleshootingPrinting is Incomplete, Streaked, or Poor Quality Problems Dialing Out Display is Difficult to ReadAccidentally Printing the Wrong Postage Supplies and Options Supplies and AccessoriesOptions Supplies and Options How is Text Entry Done? How to Enter TextWhen is Text Entry Used? Account NamesAppendix a How to Enter Text Special CharactersAppendix B Appendix B Glossary Index Index LED Index Index Index Index Index Page SV61503REVA