Pitney Bowes Troubleshooting: Solutions for Postage Meter Issues and No Dial Tone

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10 • Troubleshooting

Display is Difficult to Read

You can adjust the LCD display contrast if necessary.

1.Press Menu.

2.Use the Review keys to scroll and select "Change setup".

3.Use the Review keys to scroll and select "Change display contrast?".

4.Select the contrast you want using the keypad.

5.Press Clear/Back to return to the main screen.

Problems Dialing Out

Proper phone line not connected to meter

Make sure you've connected your postage meter to a dedicated an- alog phone line (the same type you connect your home phone to). If you are using a DSL line you should use a DSL filter obtained from your DSL provider.

Incorrect meter settings

One or more of the postage meter options may be set up wrong. Go to Section 6 - Machine Settings and check the following:

•Does your phone system require you to dial a prefix number to get an outside phone line? Make sure to include these in the setup if needed.

•Is the dial method correct? You have to tell the postage meter if your phone uses a pulse or tone for dialing.

SV61503 Rev. A

10-3

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Contents K700 Digital Postage Meter Page SV61503 Rev. a FCC Part 68 Compliance of the K700 Modem Iii Servicing If You Need Assistance Pitney Bowes Contact ListSV61503 Rev. a Table of Contents Table of Contents Ink Maintenance Supplies and Options About Your Digital Postage Meter IntroductionAbout the Pitney Bowes Small Office Series About Downloads to Your Postage Meter IntroductionPostal Requirements Equipment SpecificationsOther Sources of Information Quick Reference Guide Material see figure below Meter SettingsImportant Safety Notes Introduction Important Telephone Safety Instructions Digital Postage Meter-Front Getting to Know Your Postage MeterControl Panel Getting to Know Your Postage MeterDigital Postage Meter-Rear USB Port-for future optional featuresGetting to Know Your Postage Meter Running Mail Checklist Before Running MailApplying Postage Running MailDetermining the Amount of Postage to Use Processing a Letter Using the Optional Scale Processing a Letter Without Optional Scale Processing Parcels Adding More Postage to Correct a Mail Piece Correcting the Date on a Mail Piece Printing a Statement of Mailing or Manifest Payment Sections of the Meter Stamp Printing OptionsPrinting Options Manually Changing Printed Date for the Meter Stamp Printing OptionsAuto-Advance of Printed Date for the Meter Stamp Printing the Date and Time Only no meter stamp Adding/Removing an Envelope Ad to the Meter StampPrinting Envelope Ad Only no meter stamp Printing a Funds Postage Report Postage and Your Postage MeterChecking the Funds Postage in Your Postage Meter Connecting Your Postage Meter to Analog Phone Line Adding Postage/Connecting to Data CentreChecking Your Account Balance in the Postage By Phone System Refill Receipt Adding Postage to Your Postage MeterDownloads from the Data Centre to Your Postage Meter Connecting to the Pitney Bowes Data CentreSoftware Update Setting System Time Machine SettingsMachine Settings Using the Preset Feature Machine SettingsSetting Display Contrast Storing a New Preset Turning the Preset Feature On or OffChecking the Batch Count Viewing the PresetRecalling the Preset Checking, Printing, and Clearing the Batch CountClearing the Batch Count Printing the Batch Count informationSetting Sleep Mode Activation Time Setting/Disabling the Lock CodeView Avoirdupois Weight Activating Sleep Mode ManuallySettings for the Optional Scale Reset Scale to ZeroWeight Hold Mode Setting the High Value WarningSelecting Tone/Pulse for Dialing Out to Data Centre Setting the Low Funds WarningEntering the Prefix for Dialing Out to Data Centre Changing Language Replacing the Ink Cartridge Ink MaintenanceLow Ink Warnings Ink Maintenance Printing Test Pattern Replacing the Print Head Cleaning Printer NozzlesReplacing the Ink Tray Ink Maintenance Refill Summary Report ReportsReports Funds ReportAccounting Report ReportsView Software Versions not printed Software Version ReportReports Departmental Accounting Optional Optional Departmental Accounting FeatureTurning Accounting Feature on or Off if purchased Selecting an Account to Track Postage Departmental Accounting OptionalCreating an Account Viewing Account Totals Editing an Existing AccountMultiple Account Report Printing an Accounting ReportClearing All or Some of the Accounts Deleting an Account Getting Help TroubleshootingError Messages Printing is Incomplete, Streaked, or Poor Quality TroubleshootingNothing Displays Display is Difficult to Read Problems Dialing OutAccidentally Printing the Wrong Postage Options Supplies and AccessoriesSupplies and Options Supplies and Options Account Names How to Enter TextWhen is Text Entry Used? How is Text Entry Done?Special Characters Appendix a How to Enter TextAppendix B Appendix B Glossary Index Index LED Index Index Index Index Index Page SV61503REVA