11. Frequently Asked Questions and Answers
FAQ’s
Q.By comparison my Logicube Omniclone Xi™ appears to be operating slower than other units.
A.Make sure that your unit is using the latest software. Visit http://www.logicube.com/ and go to the support page to view the latest software level and if necessary download the software for your system.
Q. Drive information as displayed on the Logicube Omniclone Xi™ Drive Info screen does not agree with the label fixed to the target HDD. Example: The number of cylinders displayed is different than the label
A.Drive labels will only show Cylinders, Heads, and Sectors for a maximum of 8.5GB (example: 16383, 16, 63.) The actual drive parameters will be displayed both in drive information, and in the printed session report. Most of the newer drives only have an LBA (Logical Block Addressing) value printed on the label showing the drive's capacity in sectors
Q.Cloning data to or from a Western Digital HDD is not working properly.
A.Most Western Digital drives require that the jumpers be removed for a capture to work. The exception to this statement is for the Western Digital “Xpert” series Hard Drives (an older manufactured version), where the jumper is set to the master position.
Q.I’m trying to update my Logicube Omniclone Xi™ with the latest software but I cannot get my PC to communicate with the unit.
A.The PC must be set up to communicate in the
Q: Do Target drives have to be formatted and partitioned prior to cloning?
A: No. Target drives do not need to be formatted, partitioned or otherwise modified prior to cloning. The Logicube Omniclone Xi™ disregards everything on the Target drive, reformatting and partitioning it during cloning.
Q: Are NT 4GB FAT16 partitions (also known as “NT FAT”) supported by the Logicube Omniclone Xi™?
A: Yes, through Mirror Clone™ mode only.
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