Troubleshooting Guide

FREQUENTLY ASKED QUESTIONS AND ANSWERS

Q: Can the Logicube Omniclone Xi™ correctly clone hard drives with dual boot configurations, even in conjunction with NTFS?

A: Yes. The Logicube Omniclone Xi™ will clone a FAT16 followed by either an NTFS or another FAT16 partition correctly and adjust all the necessary structures so that dual booting is possible. It will also correctly handle dual boot configurations that use the same partition.

Q: Why do I sometimes see transfer speeds that exceed 3.5 GB/min and then other times as slow as 200 MB/min?

A: There are many factors that determine transfer speed. For example, the speed of the cloning operation is governed by the slowest drive being used. If an older drive is used as either Master or Target, chances are it cannot sustain a high data transfer rate. Newer drives have faster electronics and lager on-drive caches that allow them to reach transfer rates of 33 MB/sec or more.

The type of cloning operation performed can also affect transfer speeds. When cloning FAT16 partitions, it is sometimes necessary to change the cluster class of the partition. In such cases, the Logicube Omniclone Xi™ utilizes a more complex method of ensuring it creates a valid Target drive.

With OmniDiagnostic™ installed and its Recover feature enabled, the Logicube Omniclone Xi™ will attempt to recover data from bad or weak sectors found on the Master drive. This is a time consuming operation that could cause the overall cloning speed to drop significantly.

Q: The Logicube Omniclone Xi™ does not recognize my Master/Target drive.

A: Make sure that the drive jumpers are set to Master/Single. Drive jumper settings can be found at the drive manufacturer’s web site. Also, check the condition of the power and data cables; they are rated for a maximum of 500 insertions. New cable sets can be ordered from Logicube.

Q: My Target drive will not boot. Why?

A: Please check several things:

First, make sure that the correct CHS Mode was selected for the Target drive. This will depend upon the capacity of the Target drive and on the BIOS of the PC in which it will be used. Check with the hard drive and PC manufacturers to determine which CHS mode is best as different BIOS systems use different translation methods for large (> 528 MB) capacity drives. See Chapter 4: Cloning Modes and Settings for more information on the CHS Mode preference setting.

Logicube Omniclone Xi ™ User’s Manual