Nortel Networks NN44200-313 quick start CallPilot 5.0 installation tasks

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10CallPilot 5.0 installation

•Understanding of electrostatic discharge and how to prevent it. Electrostatic discharge (ESD) is the transfer of charge between bodies at different electrical potentials. ESD can change the electrical characteristics of a semiconductor device and degrade or destroy it. ESD can also disrupt the normal operation of an electronic system by causing equipment malfunction or failure. Follow these guidelines to prevent ESD:

—To dissipate or neutralize electrostatic charges, use proper grounding and use conductive or dissipative materials.

—When handling modules, always wear an antistatic wrist strap connected to the same ESD grounding point as the equipment being worked on. Any charge in your body will go to ground rather than transferring to hardware modules.

—Always set modules on appropriate antistatic material. Proper antistatic packaging effectively shields the product from charge and reduces the generation of charge caused by movement of the product within the container.

•Knowledge of general practices to protect equipment modules from damage. Follow these guidelines to prevent damage to equipment modules:

—Handle modules by the faceplate. Do not touch pins or electrical connections.

—Do not leave slots open. All slots must be ﬁlled with modules or be covered with slot covers, if empty, in order to maintain safety compliance, proper cooling, and EMI containment in the shelf.

—Ensure that your environment meets the necessary requirements for temperature, humidity, and cleanliness. Refer to the environmental requirements for your switch and server in the CallPilot server conﬁguration guide for your switch model.

—Replace the optional air ﬁlter regularly (approximately every three months) in order to maintain proper cooling and airﬂow through the shelf.

—Do not over-tighten thumb screws or lug nuts. Tighten until snug plus a quarter turn. If you use a power tool to tighten screws, use a low torque setting (2–3 lbs/sq in).

CallPilot 5.0 installation tasks

The following is a list of the CallPilot 5.0 installation tasks covered in this guide, listed in the correct sequence. To link to detailed procedures for each task, click the text.

•"CS 1000/M1 system status check tasks" (page 13)

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help over the phone from a Nortel Solutions Center How to get helpGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller CallPilot 5.0 installation Prerequisites to CallPilot 5.0 installationCallPilot 5.0 installation tasks CS 1000/M1 system status check tasksTime requirements Time requirements Task Time to completionCallPilot 5.0 installation CS 1000/M1 system status check CS 1000/M1 system status check tasksChecking the current IP address of the PBX LD Checking the currently conﬁgured VAS IDsEnabling the Elan interface of the PBX LD Checking the Elan interface status of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration CallPilot resource conﬁguration tasksLD 17 Conﬁguring the Elan ID Prompt Response Conﬁguring a new Elan ID and VAS ID LDLD 17 Conﬁguring the VAS ID Prompt Response Secu YES Conﬁguring system parameters LDPrompt Response LD 17 Conﬁguring system parameters Prompt ResponseDeﬁning CallPilot in the customer data block LD LD 15 Conﬁguring End-to-End Signaling Tone Prompt Response LD 15 Conﬁguring Call Redirection Prompt ResponsePNI Conﬁguring the Route Data Block LDIsdn YES HlocRoute Conﬁguring Automatic Call Distribution LDLD 16 Conﬁguring the Route Data Block Prompt Response Idef LOC Rcls EXTAcdn Conﬁguring the Dfdn LDREQ NEW Type ACD Cust MWC MaxpNcfw Conﬁguring the CDN queue LDLD 23 Conﬁguring Dfdn Prompt Response LD 23 Conﬁguring the CDN queue PromptDfdn Conﬁguring ACD agents LDType CDN Cust LD 11 Conﬁguring ACD agents Prompt ResponseKEY Provisioning telephones LDCLS KEY MSB NRD TRNFDN LD 11 Provisioning telephones Prompt ResponseZone CLS FNA MWA HTA HuntEnabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server CallPilot server general description600r CallPilot server front panel Back panel 600r CallPilot server front panel LEDs Label Description1005r CallPilot server DVD/CD/CD-RW ID LEDUSB Label Description Label Description USB 0 dongle connects here CallPilot server preinstallation Recommended toolsChoosing a location CallPilot server preinstallation tasksPreparing the site Connecting to the network Unpacking the serverEnd CallPilot server installation tasks CallPilot server installationRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Performing preboot checks Connecting the server to power and starting itStep Action CallPilot server conﬁguration tasks Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration Logging on to the CallPilot serverCallPilot server conﬁguration Mailbox number Password Running the Conﬁguration WizardType the Computer name From the Application Name list, select Voice Messaging Conﬁguring new mailboxes and additional tasks From the Template Name list, select Regular User TemplateBacking up the system End CallPilot server testing tasks CallPilot server testingChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can leave a message Verifying that you can retrieve a messageTesting pcAnywhere using a remote PC What is next? Following is a complete list of CallPilot 5.0 NTPsCallPilot server testing Appendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 imageReturn to CallPilot server conﬁguration Checking for existing phantom loops Appendix Conﬁguring phantom DNsConﬁguring a phantom superloop LD 10 Creating a phantom DN Prompt Response Creating a phantom DNCden CLS WTA UNR FTR Quickstart Guide