Nortel Networks NN44200-313 quick start CallPilot server conﬁguration

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48CallPilot server conﬁguration

3In the Service Update (SU)/PEP Installation page, select Yes, I have updates that I want to install now.

4Click Next.

A message appears, prompting you to install SUs and PEPs.

5Browse to the PEP CD in the DVD-ROM (Z:) drive. For every PEP or SU to be installed, review the readme ﬁle for important steps required for the PEP or SU.

Tech tip: Ensure you read the readme ﬁle; readme ﬁles can contain important steps pertaining to speciﬁc PEPs or SUs that are not covered in this procedure.

6To install an SU or PEP, double-click the runme.exe or runme.bat ﬁle and click OK.

7In the Service Update (SU)/PEP Installation page, select SU or PEP to install and click Next.

8A conﬁrmation message appears. Click Yes to continue.

9If you are prompted to restart the server, do so.

10Repeat steps 3 to 9 for each PEP or SU to be installed.

Note: If the system reboots, log back in to the system. If the Setup Wizard does not start automatically, select Start > Programs > CallPilot > Setup Wizard.

11In the Setup Wizard Welcome screen, click Next.

12In the Service Update (SU)/PEP Installation page, select No, I do not have updates that I want to install now.

13Click Next.

14In the Platform Validity page, check that the values listed are correct and marked with green check marks. Click Next.

15In the Telephony Board Validation page, click Next.

16In the Upgrade of CallPilot page, click No, I do not have data to restore.

17Click Finish.

—End—

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation How to get help Getting help over the phone from a Nortel Solutions CenterGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller CallPilot 5.0 installation Prerequisites to CallPilot 5.0 installationCallPilot 5.0 installation tasks CS 1000/M1 system status check tasksTime requirements Time requirements Task Time to completionCallPilot 5.0 installation CS 1000/M1 system status check CS 1000/M1 system status check tasksChecking the current IP address of the PBX LD Checking the currently conﬁgured VAS IDsChecking the Elan interface status of the PBX LD Enabling the Elan interface of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration CallPilot resource conﬁguration tasksConﬁguring a new Elan ID and VAS ID LD LD 17 Conﬁguring the Elan ID Prompt ResponseLD 17 Conﬁguring the VAS ID Prompt Response Conﬁguring system parameters LD Prompt ResponseSecu YES LD 17 Conﬁguring system parameters Prompt ResponseDeﬁning CallPilot in the customer data block LD LD 15 Conﬁguring End-to-End Signaling Tone Prompt Response LD 15 Conﬁguring Call Redirection Prompt ResponseConﬁguring the Route Data Block LD Isdn YESPNI HlocConﬁguring Automatic Call Distribution LD LD 16 Conﬁguring the Route Data Block Prompt ResponseRoute Idef LOC Rcls EXTConﬁguring the Dfdn LD REQ NEW Type ACD CustAcdn MWC MaxpConﬁguring the CDN queue LD LD 23 Conﬁguring Dfdn Prompt ResponseNcfw LD 23 Conﬁguring the CDN queue PromptConﬁguring ACD agents LD Type CDN CustDfdn LD 11 Conﬁguring ACD agents Prompt ResponseProvisioning telephones LD CLSKEY KEY MSB NRD TRNLD 11 Provisioning telephones Prompt Response ZoneFDN CLS FNA MWA HTA HuntEnabling card slots LD Saving CS 1000/M1 changes LD CallPilot server general description 600r CallPilot server600r CallPilot server front panel Back panel 600r CallPilot server front panel LEDs Label Description1005r CallPilot server ID LED DVD/CD/CD-RWUSB Label Description Label Description USB 0 dongle connects here CallPilot server preinstallation Recommended toolsCallPilot server preinstallation tasks Choosing a locationPreparing the site Connecting to the network Unpacking the serverEnd CallPilot server installation CallPilot server installation tasksRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Performing preboot checks Connecting the server to power and starting itStep Action Completing the Setup Wizard and installing PEPs CallPilot server conﬁgurationCallPilot server conﬁguration tasks Logging on to the CallPilot serverCallPilot server conﬁguration Mailbox number Password Running the Conﬁguration WizardType the Computer name From the Application Name list, select Voice Messaging Conﬁguring new mailboxes and additional tasks From the Template Name list, select Regular User TemplateBacking up the system End CallPilot server testing CallPilot server testing tasksChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can leave a message Verifying that you can retrieve a messageTesting pcAnywhere using a remote PC What is next? Following is a complete list of CallPilot 5.0 NTPsCallPilot server testing Appendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 imageReturn to CallPilot server conﬁguration Appendix Conﬁguring phantom DNs Checking for existing phantom loopsConﬁguring a phantom superloop Creating a phantom DN LD 10 Creating a phantom DN Prompt ResponseCden CLS WTA UNR FTR Quickstart Guide