18CallPilot resource configuration
Configuring a new ELAN ID and VAS ID (LD 17)
Define and configure the ELAN subnet for the AML link and its associated VAS ID in the configuration record. This provides the Ethernet connection over which AML messages are exchanged between the CS 1000 or M1 system and CallPilot. A separate ELAN must be created for CallPilot and Contact Center for the purpose of integration.
Perform this procedure only if there is no VAS ID provisioned or available.
Step Action
1Connect to the PBX.
2Enter LD 17.
3Enter the appropriate values as described in the following table to configure a new ELAN ID. For prompts not listed in the following table, press Enter to accept the default.
Table 2
LD 17 - Configuring the ELAN ID
Prompt | Response | Notes |
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REQ | CHG |
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TYPE | ADAN |
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ADAN | NEW ELAN xx | Where xx is the next available |
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| number, 16 – 31. |
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CTYP | ELAN |
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DES | a..a | Enter a relevant description (for |
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| example, CallPilot). |
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LCTL | <cr> |
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4Enter the appropriate values as described in the following table to configure a new VAS ID. For prompts not listed in the following table, press Enter to accept the default.
Table 3
LD 17 - Configuring the VAS ID
Prompt | Response | Notes |
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REQ | CHG |
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TYPE | VAS |
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VAS | NEW |
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VSID | xx | Enter the number entered for |
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| the ELAN ID above. |
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Nortel CallPilot
Quickstart Guide
5.019 May 2008
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