Nortel Networks NN44200-313 CallPilot server preinstallation tasks, Choosing a location

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38CallPilot server preinstallation

CallPilot server preinstallation tasks

The following is a list of tasks you perform to prepare for CallPilot server installation. To link to detailed procedures for each task, click the text.

•"Choosing a location" (page 38)

•"Preparing the site" (page 38)

•"Connecting to the network" (page 39)

•"Unpacking the server" (page 39)

Choosing a location

Choose a site for the CallPilot server by considering following factors:

•The DS30 cables that connect the NTRH40CA MPB96 board on the CallPilot server to the MGate card on the switch can be up to 600 meters (1968 feet) long. This allows you to install the CallPilot server in a different building from the switch.

•The DS30X cable that connects the NTRH40AA MPB96 board on the CallPilot server to the MGATE card on the switch is 20 meters (60 feet) long. The total distance from switch to CallPilot must be taken into consideration. Include rack transitions, cable bends, and any routing necessary in your calculations before you install.

•A monitor, keyboard, and mouse are required to connect to the CallPilot server for local console access. These peripherals should be located in the same rack as the CallPilot server, or at least within visual distance of the server’s status LEDs.

•The area must have proper cooling and airﬂow. Consider installing a shelf with perforated holes for the peripheral devices, above or below the CallPilot server.

Preparing the site

Perform the following procedure to prepare the site for the CallPilot server.

Step Action

1Ensure that the site is clean and clear of any debris.

2Place a table or secure surface near the install location of the CallPilot server for unpacking and inspection.

The surface or table should be large enough to accommodate a .9 m X .9 m (3’ X 3’) box weighing approximately 10.4 kg (23 lbs) for the 600r CallPilot server, or 20 kg (44 lbs) for the 1005r CallPilot server.

3Place an Electrostatic Discharge (ESD) mat on the unpacking surface.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help from the Nortel Web site How to get helpGetting help over the phone from a Nortel Solutions Center Getting help through a Nortel distributor or reseller CallPilot 5.0 installation Prerequisites to CallPilot 5.0 installationCallPilot 5.0 installation tasks CS 1000/M1 system status check tasksTime requirements Time requirements Task Time to completionCallPilot 5.0 installation CS 1000/M1 system status check CS 1000/M1 system status check tasksChecking the current IP address of the PBX LD Checking the currently conﬁgured VAS IDsChecking the status of the Elan connection to the PBX LD Checking the Elan interface status of the PBX LDEnabling the Elan interface of the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration CallPilot resource conﬁguration tasksLD 17 Conﬁguring the VAS ID Prompt Response Conﬁguring a new Elan ID and VAS ID LDLD 17 Conﬁguring the Elan ID Prompt Response Secu YES Conﬁguring system parameters LDPrompt Response LD 17 Conﬁguring system parameters Prompt ResponseDeﬁning CallPilot in the customer data block LD LD 15 Conﬁguring End-to-End Signaling Tone Prompt Response LD 15 Conﬁguring Call Redirection Prompt ResponsePNI Conﬁguring the Route Data Block LDIsdn YES HlocRoute Conﬁguring Automatic Call Distribution LDLD 16 Conﬁguring the Route Data Block Prompt Response Idef LOC Rcls EXTAcdn Conﬁguring the Dfdn LDREQ NEW Type ACD Cust MWC MaxpNcfw Conﬁguring the CDN queue LDLD 23 Conﬁguring Dfdn Prompt Response LD 23 Conﬁguring the CDN queue PromptDfdn Conﬁguring ACD agents LDType CDN Cust LD 11 Conﬁguring ACD agents Prompt ResponseKEY Provisioning telephones LDCLS KEY MSB NRD TRNFDN LD 11 Provisioning telephones Prompt ResponseZone CLS FNA MWA HTA HuntEnabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server front panel CallPilot server general description600r CallPilot server Back panel 600r CallPilot server front panel LEDs Label Description1005r CallPilot server USB ID LEDDVD/CD/CD-RW Label Description Label Description USB 0 dongle connects here CallPilot server preinstallation Recommended toolsPreparing the site CallPilot server preinstallation tasksChoosing a location Connecting to the network Unpacking the serverEnd Rack-mounting the server CallPilot server installationCallPilot server installation tasks Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Performing preboot checks Connecting the server to power and starting itStep Action CallPilot server conﬁguration tasks Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration Logging on to the CallPilot serverCallPilot server conﬁguration Mailbox number Password Running the Conﬁguration WizardType the Computer name From the Application Name list, select Voice Messaging Conﬁguring new mailboxes and additional tasks From the Template Name list, select Regular User TemplateBacking up the system End Checking CallPilot connectivity and channels CallPilot server testingCallPilot server testing tasks Verifying that you can log on to mailboxes Verifying that you can leave a message Verifying that you can retrieve a messageTesting pcAnywhere using a remote PC What is next? Following is a complete list of CallPilot 5.0 NTPsCallPilot server testing Appendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 imageReturn to CallPilot server conﬁguration Conﬁguring a phantom superloop Appendix Conﬁguring phantom DNsChecking for existing phantom loops Cden Creating a phantom DNLD 10 Creating a phantom DN Prompt Response CLS WTA UNR FTR Quickstart Guide