Nortel Networks NN44200-313 quick start Quickstart Guide

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Nortel CallPilot

Quickstart Guide

Copyright © 2007-2008, Nortel Networks

All Rights Reserved.

Publication: NN44200-313

Document status: Standard

Document version: 01.02

Document date: 19 May 2008

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The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks.

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation How to get help Getting help over the phone from a Nortel Solutions CenterGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller CallPilot 5.0 installation Prerequisites to CallPilot 5.0 installationCallPilot 5.0 installation tasks CS 1000/M1 system status check tasksTime requirements Time requirements Task Time to completionCallPilot 5.0 installation CS 1000/M1 system status check CS 1000/M1 system status check tasksChecking the current IP address of the PBX LD Checking the currently conﬁgured VAS IDsChecking the Elan interface status of the PBX LD Enabling the Elan interface of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration CallPilot resource conﬁguration tasksConﬁguring a new Elan ID and VAS ID LD LD 17 Conﬁguring the Elan ID Prompt ResponseLD 17 Conﬁguring the VAS ID Prompt Response Secu YES Conﬁguring system parameters LDPrompt Response LD 17 Conﬁguring system parameters Prompt ResponseDeﬁning CallPilot in the customer data block LD LD 15 Conﬁguring End-to-End Signaling Tone Prompt Response LD 15 Conﬁguring Call Redirection Prompt ResponsePNI Conﬁguring the Route Data Block LDIsdn YES HlocRoute Conﬁguring Automatic Call Distribution LDLD 16 Conﬁguring the Route Data Block Prompt Response Idef LOC Rcls EXTAcdn Conﬁguring the Dfdn LDREQ NEW Type ACD Cust MWC MaxpNcfw Conﬁguring the CDN queue LDLD 23 Conﬁguring Dfdn Prompt Response LD 23 Conﬁguring the CDN queue PromptDfdn Conﬁguring ACD agents LDType CDN Cust LD 11 Conﬁguring ACD agents Prompt ResponseKEY Provisioning telephones LDCLS KEY MSB NRD TRNFDN LD 11 Provisioning telephones Prompt ResponseZone CLS FNA MWA HTA HuntEnabling card slots LD Saving CS 1000/M1 changes LD CallPilot server general description 600r CallPilot server600r CallPilot server front panel Back panel 600r CallPilot server front panel LEDs Label Description1005r CallPilot server ID LED DVD/CD/CD-RWUSB Label Description Label Description USB 0 dongle connects here CallPilot server preinstallation Recommended toolsCallPilot server preinstallation tasks Choosing a locationPreparing the site Connecting to the network Unpacking the serverEnd CallPilot server installation CallPilot server installation tasksRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Performing preboot checks Connecting the server to power and starting itStep Action CallPilot server conﬁguration tasks Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration Logging on to the CallPilot serverCallPilot server conﬁguration Mailbox number Password Running the Conﬁguration WizardType the Computer name From the Application Name list, select Voice Messaging Conﬁguring new mailboxes and additional tasks From the Template Name list, select Regular User TemplateBacking up the system End CallPilot server testing CallPilot server testing tasksChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can leave a message Verifying that you can retrieve a messageTesting pcAnywhere using a remote PC What is next? Following is a complete list of CallPilot 5.0 NTPsCallPilot server testing Appendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 imageReturn to CallPilot server conﬁguration Appendix Conﬁguring phantom DNs Checking for existing phantom loopsConﬁguring a phantom superloop Creating a phantom DN LD 10 Creating a phantom DN Prompt ResponseCden CLS WTA UNR FTR Quickstart Guide