Nortel Networks NN44200-313 quick start Appendix Installing the CallPilot 5.0 image

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Appendix

Installing the CallPilot 5.0 image

The CallPilot 5.0 software comes preinstalled from the factory. If the installed image becomes corrupted, perform this procedure to install the CallPilot 5.0 image again.

Installing the CallPilot 5.0 image

Step Action

1Insert the CallPilot Image DVD for the platform type you are recovering into the DVD drive.

2Using the button on the front panel of the server, power the server off, and then power it back on.

3Select 1. Install CallPilot 5.0 [server model] server image and exit to DOS (recommended), and then press Enter.

A message appears, asking if you are upgrading to CallPilot 5.0 from a previous release.

4Type N.

A message appears, asking if you want to continue and overwrite all of the data on the system.

5Type Y.

The imaging program automatically installs a fresh image of the operating system, CallPilot software, and additional third-party software on the server. When the installation is complete, a message appears stating that the CallPilot 5.0 image is installed on your server.

6Remove the DVD.

7Restart the server by pressing Ctrl + Alt + Delete.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help over the phone from a Nortel Solutions Center How to get helpGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installationCS 1000/M1 system status check tasks CallPilot 5.0 installation tasksTime requirements Task Time to completion Time requirementsCallPilot 5.0 installation CS 1000/M1 system status check tasks CS 1000/M1 system status checkChecking the currently conﬁgured VAS IDs Checking the current IP address of the PBX LDEnabling the Elan interface of the PBX LD Checking the Elan interface status of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration tasks CallPilot resource conﬁgurationLD 17 Conﬁguring the Elan ID Prompt Response Conﬁguring a new Elan ID and VAS ID LDLD 17 Conﬁguring the VAS ID Prompt Response Prompt Response Conﬁguring system parameters LDSecu YES LD 17 Conﬁguring system parameters Prompt ResponseDeﬁning CallPilot in the customer data block LD LD 15 Conﬁguring Call Redirection Prompt Response LD 15 Conﬁguring End-to-End Signaling Tone Prompt ResponseIsdn YES Conﬁguring the Route Data Block LDPNI HlocLD 16 Conﬁguring the Route Data Block Prompt Response Conﬁguring Automatic Call Distribution LDRoute Idef LOC Rcls EXTREQ NEW Type ACD Cust Conﬁguring the Dfdn LDAcdn MWC MaxpLD 23 Conﬁguring Dfdn Prompt Response Conﬁguring the CDN queue LDNcfw LD 23 Conﬁguring the CDN queue PromptType CDN Cust Conﬁguring ACD agents LDDfdn LD 11 Conﬁguring ACD agents Prompt ResponseCLS Provisioning telephones LDKEY KEY MSB NRD TRNZone LD 11 Provisioning telephones Prompt ResponseFDN CLS FNA MWA HTA HuntEnabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server CallPilot server general description600r CallPilot server front panel 600r CallPilot server front panel LEDs Label Description Back panel1005r CallPilot server DVD/CD/CD-RW ID LEDUSB Label Description Label Description USB 0 dongle connects here Recommended tools CallPilot server preinstallationChoosing a location CallPilot server preinstallation tasksPreparing the site Unpacking the server Connecting to the networkEnd CallPilot server installation tasks CallPilot server installationRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Connecting the server to power and starting it Performing preboot checksStep Action CallPilot server conﬁguration Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration tasks Logging on to the CallPilot serverCallPilot server conﬁguration Running the Conﬁguration Wizard Mailbox number PasswordType the Computer name From the Application Name list, select Voice Messaging From the Template Name list, select Regular User Template Conﬁguring new mailboxes and additional tasksBacking up the system End CallPilot server testing tasks CallPilot server testingChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can retrieve a message Verifying that you can leave a messageTesting pcAnywhere using a remote PC Following is a complete list of CallPilot 5.0 NTPs What is next?CallPilot server testing Installing the CallPilot 5.0 image Appendix Installing the CallPilot 5.0 imageReturn to CallPilot server conﬁguration Checking for existing phantom loops Appendix Conﬁguring phantom DNsConﬁguring a phantom superloop LD 10 Creating a phantom DN Prompt Response Creating a phantom DNCden CLS WTA UNR FTR Quickstart Guide