Nortel Networks NN44200-313 Conﬁguring Automatic Call Distribution LD, Route, Idef LOC Rcls EXT

Page 23

Conﬁguring Automatic Call Distribution (LD 23) 23

3Enter the appropriate values as described in the following table. For prompts not listed in the following table, press Enter to accept the default.

Table 9

LD 16 - Conﬁguring the Route Data Block

Prompt	Response	Notes

REQ	CHG

TYPE	rdb

CUST	xx	Customer number for CallPilot.

ROUTE	xxx	Enter the number of the route
		you wish to modify.

DES	aaa	Description for the route.

IDEF	LOC

RCLS	EXT

4To exit the overlay, enter ****.

Tech tip: To view all conﬁgured routes, enter LD 21. Enter PRT at the REQ prompt, RDB, and then the customer number, and press Enter through the remaining prompts. Use the capture text function in hyperterminal to save a text ﬁle of the output.

—End—

Conﬁguring Automatic Call Distribution (LD 23)

Conﬁgure only one ACD agent queue to service CallPilot, unless you are enabling the Symposium Voice Services Support feature. This queue holds all the agents that correspond to DS0 channels on the CallPilot server.

Step Action

1Connect to the PBX.

2Enter LD 23.

3Enter the appropriate values as described in the following table. For prompts not listed in the following table, press Enter to accept the default.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

Image 23

Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help from the Nortel Web site How to get helpGetting help over the phone from a Nortel Solutions Center Getting help through a Nortel distributor or reseller Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installationCS 1000/M1 system status check tasks CallPilot 5.0 installation tasksTime requirements Task Time to completion Time requirementsCallPilot 5.0 installation CS 1000/M1 system status check tasks CS 1000/M1 system status checkChecking the currently conﬁgured VAS IDs Checking the current IP address of the PBX LDChecking the status of the Elan connection to the PBX LD Checking the Elan interface status of the PBX LDEnabling the Elan interface of the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration tasks CallPilot resource conﬁgurationLD 17 Conﬁguring the VAS ID Prompt Response Conﬁguring a new Elan ID and VAS ID LDLD 17 Conﬁguring the Elan ID Prompt Response LD 17 Conﬁguring system parameters Prompt Response Conﬁguring system parameters LDPrompt Response Secu YESDeﬁning CallPilot in the customer data block LD LD 15 Conﬁguring Call Redirection Prompt Response LD 15 Conﬁguring End-to-End Signaling Tone Prompt ResponseHloc Conﬁguring the Route Data Block LDIsdn YES PNIIdef LOC Rcls EXT Conﬁguring Automatic Call Distribution LDLD 16 Conﬁguring the Route Data Block Prompt Response RouteMWC Maxp Conﬁguring the Dfdn LDREQ NEW Type ACD Cust AcdnLD 23 Conﬁguring the CDN queue Prompt Conﬁguring the CDN queue LDLD 23 Conﬁguring Dfdn Prompt Response NcfwLD 11 Conﬁguring ACD agents Prompt Response Conﬁguring ACD agents LDType CDN Cust DfdnKEY MSB NRD TRN Provisioning telephones LDCLS KEYCLS FNA MWA HTA Hunt LD 11 Provisioning telephones Prompt ResponseZone FDNEnabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server front panel CallPilot server general description600r CallPilot server 600r CallPilot server front panel LEDs Label Description Back panel1005r CallPilot server USB ID LEDDVD/CD/CD-RW Label Description Label Description USB 0 dongle connects here Recommended tools CallPilot server preinstallationPreparing the site CallPilot server preinstallation tasksChoosing a location Unpacking the server Connecting to the networkEnd Rack-mounting the server CallPilot server installationCallPilot server installation tasks Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Connecting the server to power and starting it Performing preboot checksStep Action Logging on to the CallPilot server Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration CallPilot server conﬁguration tasksCallPilot server conﬁguration Running the Conﬁguration Wizard Mailbox number PasswordType the Computer name From the Application Name list, select Voice Messaging From the Template Name list, select Regular User Template Conﬁguring new mailboxes and additional tasksBacking up the system End Checking CallPilot connectivity and channels CallPilot server testingCallPilot server testing tasks Verifying that you can log on to mailboxes Verifying that you can retrieve a message Verifying that you can leave a messageTesting pcAnywhere using a remote PC Following is a complete list of CallPilot 5.0 NTPs What is next?CallPilot server testing Installing the CallPilot 5.0 image Appendix Installing the CallPilot 5.0 imageReturn to CallPilot server conﬁguration Conﬁguring a phantom superloop Appendix Conﬁguring phantom DNsChecking for existing phantom loops Cden Creating a phantom DNLD 10 Creating a phantom DN Prompt Response CLS WTA UNR FTR Quickstart Guide