Nortel Networks NN44200-313 quick start

Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help over the phone from a Nortel Solutions Center How to get helpGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller CallPilot 5.0 installation Prerequisites to CallPilot 5.0 installationCallPilot 5.0 installation tasks CS 1000/M1 system status check tasksTime requirements Time requirements Task Time to completionCallPilot 5.0 installation CS 1000/M1 system status check CS 1000/M1 system status check tasksChecking the current IP address of the PBX LD Checking the currently configured VAS IDsEnabling the Elan interface of the PBX LD Checking the Elan interface status of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource configuration CallPilot resource configuration tasksLD 17 Configuring the Elan ID Prompt Response Configuring a new Elan ID and VAS ID LDLD 17 Configuring the VAS ID Prompt Response Configuring system parameters LD Prompt ResponseSecu YES LD 17 Configuring system parameters Prompt ResponseDefining CallPilot in the customer data block LD LD 15 Configuring End-to-End Signaling Tone Prompt Response LD 15 Configuring Call Redirection Prompt ResponseConfiguring the Route Data Block LD Isdn YESPNI HlocConfiguring Automatic Call Distribution LD LD 16 Configuring the Route Data Block Prompt ResponseRoute Idef LOC Rcls EXTConfiguring the Dfdn LD REQ NEW Type ACD CustAcdn MWC MaxpConfiguring the CDN queue LD LD 23 Configuring Dfdn Prompt ResponseNcfw LD 23 Configuring the CDN queue PromptConfiguring ACD agents LD Type CDN CustDfdn LD 11 Configuring ACD agents Prompt ResponseProvisioning telephones LD CLSKEY KEY MSB NRD TRNLD 11 Provisioning telephones Prompt Response ZoneFDN CLS FNA MWA HTA HuntEnabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server CallPilot server general description600r CallPilot server front panel Back panel 600r CallPilot server front panel LEDs Label Description1005r CallPilot server DVD/CD/CD-RW ID LEDUSB Label Description Label Description USB 0 dongle connects here CallPilot server preinstallation Recommended toolsChoosing a location CallPilot server preinstallation tasksPreparing the site Connecting to the network Unpacking the serverEnd CallPilot server installation tasks CallPilot server installationRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Performing preboot checks Connecting the server to power and starting itStep Action Completing the Setup Wizard and installing PEPs CallPilot server configurationCallPilot server configuration tasks Logging on to the CallPilot serverCallPilot server configuration Mailbox number Password Running the Configuration WizardType the Computer name From the Application Name list, select Voice Messaging Configuring new mailboxes and additional tasks From the Template Name list, select Regular User TemplateBacking up the system End CallPilot server testing tasks CallPilot server testingChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can leave a message Verifying that you can retrieve a messageTesting pcAnywhere using a remote PC What is next? Following is a complete list of CallPilot 5.0 NTPsCallPilot server testing Appendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 imageReturn to CallPilot server configuration Checking for existing phantom loops Appendix Configuring phantom DNsConfiguring a phantom superloop LD 10 Creating a phantom DN Prompt Response Creating a phantom DNCden CLS WTA UNR FTR Quickstart Guide