Nortel Networks NN44200-313 quick start CallPilot server testing tasks

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CallPilot server testing

This task describes how to test the CallPilot server.

CallPilot server testing tasks

The following is a list of tasks you perform to test the CallPilot server. To link to detailed procedures for each task, click the text.

•"Checking CallPilot connectivity and channels" (page 55)

•"Verifying that you can log on to mailboxes" (page 56)

•"Verifying that you can leave a message" (page 57)

•"Verifying that you can retrieve a message" (page 57)

•"Verifying that each CallPilot channel is functioning correctly" (page 57)

•"Testing pcAnywhere using a remote PC" (page 58)

Checking CallPilot connectivity and channels

Perform the following procedure to check CallPilot connectivity and channels.

Step Action

1To check the ELAN connectivity, do the following:

a.From the CallPilot server console, select Start > Run.

b.Type cmd, and then click OK. The command prompt appears.

c.Type ping [IP address of your PBX], and then press Enter.

For example, ping 192.167.100.3

Tech tip: You should get ping replies back from the PBX. If you do not, do the following:

•Check the ELAN cable connections.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help over the phone from a Nortel Solutions Center How to get helpGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installationCS 1000/M1 system status check tasks CallPilot 5.0 installation tasksTime requirements Task Time to completion Time requirementsCallPilot 5.0 installation CS 1000/M1 system status check tasks CS 1000/M1 system status checkChecking the currently conﬁgured VAS IDs Checking the current IP address of the PBX LDEnabling the Elan interface of the PBX LD Checking the Elan interface status of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration tasks CallPilot resource conﬁgurationLD 17 Conﬁguring the Elan ID Prompt Response Conﬁguring a new Elan ID and VAS ID LDLD 17 Conﬁguring the VAS ID Prompt Response LD 17 Conﬁguring system parameters Prompt Response Conﬁguring system parameters LDPrompt Response Secu YESDeﬁning CallPilot in the customer data block LD LD 15 Conﬁguring Call Redirection Prompt Response LD 15 Conﬁguring End-to-End Signaling Tone Prompt ResponseHloc Conﬁguring the Route Data Block LDIsdn YES PNIIdef LOC Rcls EXT Conﬁguring Automatic Call Distribution LDLD 16 Conﬁguring the Route Data Block Prompt Response RouteMWC Maxp Conﬁguring the Dfdn LDREQ NEW Type ACD Cust AcdnLD 23 Conﬁguring the CDN queue Prompt Conﬁguring the CDN queue LDLD 23 Conﬁguring Dfdn Prompt Response NcfwLD 11 Conﬁguring ACD agents Prompt Response Conﬁguring ACD agents LDType CDN Cust DfdnKEY MSB NRD TRN Provisioning telephones LDCLS KEYCLS FNA MWA HTA Hunt LD 11 Provisioning telephones Prompt ResponseZone FDNEnabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server CallPilot server general description600r CallPilot server front panel 600r CallPilot server front panel LEDs Label Description Back panel1005r CallPilot server DVD/CD/CD-RW ID LEDUSB Label Description Label Description USB 0 dongle connects here Recommended tools CallPilot server preinstallationChoosing a location CallPilot server preinstallation tasksPreparing the site Unpacking the server Connecting to the networkEnd CallPilot server installation tasks CallPilot server installationRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Connecting the server to power and starting it Performing preboot checksStep Action Logging on to the CallPilot server Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration CallPilot server conﬁguration tasksCallPilot server conﬁguration Running the Conﬁguration Wizard Mailbox number PasswordType the Computer name From the Application Name list, select Voice Messaging From the Template Name list, select Regular User Template Conﬁguring new mailboxes and additional tasksBacking up the system End CallPilot server testing tasks CallPilot server testingChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can retrieve a message Verifying that you can leave a messageTesting pcAnywhere using a remote PC Following is a complete list of CallPilot 5.0 NTPs What is next?CallPilot server testing Installing the CallPilot 5.0 image Appendix Installing the CallPilot 5.0 imageReturn to CallPilot server conﬁguration Checking for existing phantom loops Appendix Conﬁguring phantom DNsConﬁguring a phantom superloop LD 10 Creating a phantom DN Prompt Response Creating a phantom DNCden CLS WTA UNR FTR Quickstart Guide