Nortel Networks NN44200-313 quick start CallPilot 5.0 installation

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CallPilot 5.0 installation

The CallPilot 5.0 Quickstart Guide provides basic instructions on new hardware installation and basic conﬁguration of a CallPilot 5.0 system. After using this guide to set up a basic CallPilot conﬁguration, you should be able to dial a mailbox, leave a message and retrieve a message using the telephone. For more detailed conﬁguration information, see the appropriate technical documentation.

This document is designed to be followed from start to ﬁnish and is intended for experienced installers.

Prerequisites to CallPilot 5.0 installation

Before you proceed with installation of a CallPilot 5.0 system using this guide, you should have the following knowledge and skills:

•Understanding of basic programming and provisioning for CallPilot 5.0.

•Understanding of basic programming and provisioning for the Communication Server 1000 (CS 1000) or Meridian 1 (M1) system.

•Knowledge of personal safety precautions to take to minimize risk of injury when installing components.

DANGER

Risk of injury by electric shock

To minimize risk of injury by electric shock, take care when working with power equipment and connections.

DANGER

Risk of injury by laser

Never look directly into the end of a ﬁber cable or use an optical device to look at the end of a ﬁber cable unless you are certain that the other end of the cable is not connected. The laser traveling through a ﬁber cable can injure the retina.

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation How to get help Getting help over the phone from a Nortel Solutions CenterGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installationCS 1000/M1 system status check tasks CallPilot 5.0 installation tasksTime requirements Task Time to completion Time requirementsCallPilot 5.0 installation CS 1000/M1 system status check tasks CS 1000/M1 system status checkChecking the currently conﬁgured VAS IDs Checking the current IP address of the PBX LDChecking the Elan interface status of the PBX LD Enabling the Elan interface of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration tasks CallPilot resource conﬁgurationConﬁguring a new Elan ID and VAS ID LD LD 17 Conﬁguring the Elan ID Prompt ResponseLD 17 Conﬁguring the VAS ID Prompt Response Prompt Response Conﬁguring system parameters LDSecu YES LD 17 Conﬁguring system parameters Prompt ResponseDeﬁning CallPilot in the customer data block LD LD 15 Conﬁguring Call Redirection Prompt Response LD 15 Conﬁguring End-to-End Signaling Tone Prompt ResponseIsdn YES Conﬁguring the Route Data Block LDPNI HlocLD 16 Conﬁguring the Route Data Block Prompt Response Conﬁguring Automatic Call Distribution LDRoute Idef LOC Rcls EXTREQ NEW Type ACD Cust Conﬁguring the Dfdn LDAcdn MWC MaxpLD 23 Conﬁguring Dfdn Prompt Response Conﬁguring the CDN queue LDNcfw LD 23 Conﬁguring the CDN queue PromptType CDN Cust Conﬁguring ACD agents LDDfdn LD 11 Conﬁguring ACD agents Prompt ResponseCLS Provisioning telephones LDKEY KEY MSB NRD TRNZone LD 11 Provisioning telephones Prompt ResponseFDN CLS FNA MWA HTA HuntEnabling card slots LD Saving CS 1000/M1 changes LD CallPilot server general description 600r CallPilot server600r CallPilot server front panel 600r CallPilot server front panel LEDs Label Description Back panel1005r CallPilot server ID LED DVD/CD/CD-RWUSB Label Description Label Description USB 0 dongle connects here Recommended tools CallPilot server preinstallationCallPilot server preinstallation tasks Choosing a locationPreparing the site Unpacking the server Connecting to the networkEnd CallPilot server installation CallPilot server installation tasksRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Connecting the server to power and starting it Performing preboot checksStep Action CallPilot server conﬁguration Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration tasks Logging on to the CallPilot serverCallPilot server conﬁguration Running the Conﬁguration Wizard Mailbox number PasswordType the Computer name From the Application Name list, select Voice Messaging From the Template Name list, select Regular User Template Conﬁguring new mailboxes and additional tasksBacking up the system End CallPilot server testing CallPilot server testing tasksChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can retrieve a message Verifying that you can leave a messageTesting pcAnywhere using a remote PC Following is a complete list of CallPilot 5.0 NTPs What is next?CallPilot server testing Installing the CallPilot 5.0 image Appendix Installing the CallPilot 5.0 imageReturn to CallPilot server conﬁguration Appendix Conﬁguring phantom DNs Checking for existing phantom loopsConﬁguring a phantom superloop Creating a phantom DN LD 10 Creating a phantom DN Prompt ResponseCden CLS WTA UNR FTR Quickstart Guide