Nortel Networks NN44200-313 quick start Connecting to the network, Unpacking the server

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Unpacking the server 39

4Install the rack, or ensure that a pre-existing rack is properly installed with sufﬁcient space for the CallPilot server and peripheral devices. The 600r is a 1U form factor and the 1005r is a 2U form factor.

5Ensure that an external analog phone line is available for the USB modem.

6Ensure that a single-point ground reference is available for all the power outlets serving the CallPilot server and its peripherals.

—End—

Connecting to the network

The CallPilot server has two network connections: the ELAN network interface for the ELAN subnet and the CLAN network interface for the Nortel server subnet.

The ELAN subnet connects the CallPilot server to the CS 1000 or M1 switch. Install the ELAN subnet on the same network as the CS 1000 or M1 switch you are using for the CallPilot system, as a dedicated Ethernet switch or hub segregated from any other network.

The Nortel server subnet is used for the following features: Desktop Messaging, CallPilot Reporter, My CallPilot, CallPilot Manager remote access, and Application Builder.

Both the ELAN subnet and the Nortel server subnet use standard network Ethernet Cat 5e cables. If cables are made on site, ensure that IEEE 802.3 standards are maintained and followed.

Unpacking the server

Perform the following procedure to unpack the CallPilot server.

As you unpack each item, check it off against the packing list.

Step Action

1Place the cardboard carton containing the CallPilot server on the ﬂoor, close to the secure surface or table.

2Open the box, carefully remove the server, and place it on the ESD mat on the table or secure surface.

Check that the USB dongle with keycode and feature list is included, and for the 600r model, ensure that a SCSI terminator is included.

3Open the other boxes containing the peripheral devices and check that the following devices are included:

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation How to get help Getting help over the phone from a Nortel Solutions CenterGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installationCS 1000/M1 system status check tasks CallPilot 5.0 installation tasksTime requirements Task Time to completion Time requirementsCallPilot 5.0 installation CS 1000/M1 system status check tasks CS 1000/M1 system status checkChecking the currently conﬁgured VAS IDs Checking the current IP address of the PBX LDChecking the Elan interface status of the PBX LD Enabling the Elan interface of the PBX LDChecking the status of the Elan connection to the PBX LD 16 CS 1000/M1 system status check CallPilot resource conﬁguration tasks CallPilot resource conﬁgurationConﬁguring a new Elan ID and VAS ID LD LD 17 Conﬁguring the Elan ID Prompt ResponseLD 17 Conﬁguring the VAS ID Prompt Response LD 17 Conﬁguring system parameters Prompt Response Conﬁguring system parameters LDPrompt Response Secu YESDeﬁning CallPilot in the customer data block LD LD 15 Conﬁguring Call Redirection Prompt Response LD 15 Conﬁguring End-to-End Signaling Tone Prompt ResponseHloc Conﬁguring the Route Data Block LDIsdn YES PNIIdef LOC Rcls EXT Conﬁguring Automatic Call Distribution LDLD 16 Conﬁguring the Route Data Block Prompt Response RouteMWC Maxp Conﬁguring the Dfdn LDREQ NEW Type ACD Cust AcdnLD 23 Conﬁguring the CDN queue Prompt Conﬁguring the CDN queue LDLD 23 Conﬁguring Dfdn Prompt Response NcfwLD 11 Conﬁguring ACD agents Prompt Response Conﬁguring ACD agents LDType CDN Cust DfdnKEY MSB NRD TRN Provisioning telephones LDCLS KEYCLS FNA MWA HTA Hunt LD 11 Provisioning telephones Prompt ResponseZone FDNEnabling card slots LD Saving CS 1000/M1 changes LD CallPilot server general description 600r CallPilot server600r CallPilot server front panel 600r CallPilot server front panel LEDs Label Description Back panel1005r CallPilot server ID LED DVD/CD/CD-RWUSB Label Description Label Description USB 0 dongle connects here Recommended tools CallPilot server preinstallationCallPilot server preinstallation tasks Choosing a locationPreparing the site Unpacking the server Connecting to the networkEnd CallPilot server installation CallPilot server installation tasksRack-mounting the server Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Connecting the server to power and starting it Performing preboot checksStep Action Logging on to the CallPilot server Completing the Setup Wizard and installing PEPsCallPilot server conﬁguration CallPilot server conﬁguration tasksCallPilot server conﬁguration Running the Conﬁguration Wizard Mailbox number PasswordType the Computer name From the Application Name list, select Voice Messaging From the Template Name list, select Regular User Template Conﬁguring new mailboxes and additional tasksBacking up the system End CallPilot server testing CallPilot server testing tasksChecking CallPilot connectivity and channels Verifying that you can log on to mailboxes Verifying that you can retrieve a message Verifying that you can leave a messageTesting pcAnywhere using a remote PC Following is a complete list of CallPilot 5.0 NTPs What is next?CallPilot server testing Installing the CallPilot 5.0 image Appendix Installing the CallPilot 5.0 imageReturn to CallPilot server conﬁguration Appendix Conﬁguring phantom DNs Checking for existing phantom loopsConﬁguring a phantom superloop Creating a phantom DN LD 10 Creating a phantom DN Prompt ResponseCden CLS WTA UNR FTR Quickstart Guide