Nortel Networks NN44200-313 quick start Contents

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Contents

How to get help

7

Getting help from the Nortel Web site 7

 

Getting help over the phone from a Nortel Solutions Center 7

 

Getting help from a specialist by using an Express Routing Code

7

Getting help through a Nortel distributor or reseller 8

 

CallPilot 5.0 installation

9

Prerequisites to CallPilot 5.0 installation

9

CallPilot 5.0 installation tasks 10

 

Time requirements 11

 

CS 1000/M1 system status check

13

CS 1000/M1 system status check tasks 13

 

Checking the current IP address of the PBX (LD 117) 14

 

Checking the currently configured VAS IDs 14

 

Checking the ELAN interface status of the PBX (LD 137) 15

 

Enabling the ELAN interface of the PBX (LD 137) 15

 

Checking the status of the ELAN connection to the PBX (LD 48)

15

CallPilot resource configuration

 

17

CallPilot resource configuration tasks

17

 

Configuring a new ELAN ID and VAS ID (LD 17)

18

Configuring system parameters (LD 17)

19

 

Defining CallPilot in the customer data block (LD 15) 20

Configuring the Route Data Block (LD 16)

22

 

Configuring Automatic Call Distribution (LD 23)

23

Configuring the DFDN (LD 23)

24

 

 

 

Configuring the CDN queue (LD 23)

25

 

 

Configuring ACD agents (LD 11)

26

 

 

 

Provisioning telephones (LD 11)

27

 

 

 

Enabling card slots (LD 32) 29

 

 

 

 

Saving CS 1000/M1 changes (LD 43)

30

 

CallPilot server general description

31

600r CallPilot server 31

 

 

 

 

Front panel 31

 

 

 

 

Back panel 32

Nortel CallPilot

Quickstart Guide

NN44200-313 01.02 Standard

5.019 May 2008

Copyright © 2007-2008, Nortel Networks

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help from the Nortel Web site How to get helpGetting help over the phone from a Nortel Solutions Center Getting help through a Nortel distributor or reseller Prerequisites to CallPilot 5.0 installation CallPilot 5.0 installationCS 1000/M1 system status check tasks CallPilot 5.0 installation tasksTime requirements Task Time to completion Time requirementsCallPilot 5.0 installation CS 1000/M1 system status check tasks CS 1000/M1 system status checkChecking the currently configured VAS IDs Checking the current IP address of the PBX LDChecking the status of the Elan connection to the PBX LD Checking the Elan interface status of the PBX LDEnabling the Elan interface of the PBX LD 16 CS 1000/M1 system status check CallPilot resource configuration tasks CallPilot resource configurationLD 17 Configuring the VAS ID Prompt Response Configuring a new Elan ID and VAS ID LDLD 17 Configuring the Elan ID Prompt Response Prompt Response Configuring system parameters LDSecu YES LD 17 Configuring system parameters Prompt ResponseDefining CallPilot in the customer data block LD LD 15 Configuring Call Redirection Prompt Response LD 15 Configuring End-to-End Signaling Tone Prompt ResponseIsdn YES Configuring the Route Data Block LDPNI HlocLD 16 Configuring the Route Data Block Prompt Response Configuring Automatic Call Distribution LDRoute Idef LOC Rcls EXTREQ NEW Type ACD Cust Configuring the Dfdn LDAcdn MWC MaxpLD 23 Configuring Dfdn Prompt Response Configuring the CDN queue LDNcfw LD 23 Configuring the CDN queue PromptType CDN Cust Configuring ACD agents LDDfdn LD 11 Configuring ACD agents Prompt ResponseCLS Provisioning telephones LDKEY KEY MSB NRD TRNZone LD 11 Provisioning telephones Prompt ResponseFDN CLS FNA MWA HTA HuntEnabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server front panel CallPilot server general description600r CallPilot server 600r CallPilot server front panel LEDs Label Description Back panel1005r CallPilot server USB ID LEDDVD/CD/CD-RW Label Description Label Description USB 0 dongle connects here Recommended tools CallPilot server preinstallationPreparing the site CallPilot server preinstallation tasksChoosing a location Unpacking the server Connecting to the networkEnd Rack-mounting the server CallPilot server installationCallPilot server installation tasks Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Connecting the server to power and starting it Performing preboot checksStep Action CallPilot server configuration Completing the Setup Wizard and installing PEPsCallPilot server configuration tasks Logging on to the CallPilot serverCallPilot server configuration Running the Configuration Wizard Mailbox number PasswordType the Computer name From the Application Name list, select Voice Messaging From the Template Name list, select Regular User Template Configuring new mailboxes and additional tasksBacking up the system End Checking CallPilot connectivity and channels CallPilot server testingCallPilot server testing tasks Verifying that you can log on to mailboxes Verifying that you can retrieve a message Verifying that you can leave a messageTesting pcAnywhere using a remote PC Following is a complete list of CallPilot 5.0 NTPs What is next?CallPilot server testing Installing the CallPilot 5.0 image Appendix Installing the CallPilot 5.0 imageReturn to CallPilot server configuration Configuring a phantom superloop Appendix Configuring phantom DNsChecking for existing phantom loops Cden Creating a phantom DNLD 10 Creating a phantom DN Prompt Response CLS WTA UNR FTR Quickstart Guide
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