Nortel Networks NN44200-313 quick start

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Document status: Standard

Document version: 01.02

Document date: 19 May 2008

Copyright © 2007-2008, Nortel Networks

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Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

The process of transmitting data and call messaging between CallPilot and its servers, switches or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

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*Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.

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Contents Quickstart Guide Page Page Page Contents CallPilot server preinstallation Getting help from the Nortel Web site How to get helpGetting help over the phone from a Nortel Solutions Center Getting help through a Nortel distributor or reseller CallPilot 5.0 installation Prerequisites to CallPilot 5.0 installationCallPilot 5.0 installation tasks CS 1000/M1 system status check tasksTime requirements Time requirements Task Time to completionCallPilot 5.0 installation CS 1000/M1 system status check CS 1000/M1 system status check tasksChecking the current IP address of the PBX LD Checking the currently configured VAS IDsChecking the status of the Elan connection to the PBX LD Checking the Elan interface status of the PBX LDEnabling the Elan interface of the PBX LD 16 CS 1000/M1 system status check CallPilot resource configuration CallPilot resource configuration tasksLD 17 Configuring the VAS ID Prompt Response Configuring a new Elan ID and VAS ID LDLD 17 Configuring the Elan ID Prompt Response Secu YES Configuring system parameters LDPrompt Response LD 17 Configuring system parameters Prompt ResponseDefining CallPilot in the customer data block LD LD 15 Configuring End-to-End Signaling Tone Prompt Response LD 15 Configuring Call Redirection Prompt ResponsePNI Configuring the Route Data Block LDIsdn YES HlocRoute Configuring Automatic Call Distribution LDLD 16 Configuring the Route Data Block Prompt Response Idef LOC Rcls EXTAcdn Configuring the Dfdn LDREQ NEW Type ACD Cust MWC MaxpNcfw Configuring the CDN queue LDLD 23 Configuring Dfdn Prompt Response LD 23 Configuring the CDN queue PromptDfdn Configuring ACD agents LDType CDN Cust LD 11 Configuring ACD agents Prompt ResponseKEY Provisioning telephones LDCLS KEY MSB NRD TRNFDN LD 11 Provisioning telephones Prompt ResponseZone CLS FNA MWA HTA HuntEnabling card slots LD Saving CS 1000/M1 changes LD 600r CallPilot server front panel CallPilot server general description600r CallPilot server Back panel 600r CallPilot server front panel LEDs Label Description1005r CallPilot server USB ID LEDDVD/CD/CD-RW Label Description Label Description USB 0 dongle connects here CallPilot server preinstallation Recommended toolsPreparing the site CallPilot server preinstallation tasksChoosing a location Connecting to the network Unpacking the serverEnd Rack-mounting the server CallPilot server installationCallPilot server installation tasks Installing peripheral devices Installing cables and grounds Continue with Performing preboot checks Performing preboot checks Connecting the server to power and starting itStep Action CallPilot server configuration tasks Completing the Setup Wizard and installing PEPsCallPilot server configuration Logging on to the CallPilot serverCallPilot server configuration Mailbox number Password Running the Configuration WizardType the Computer name From the Application Name list, select Voice Messaging Configuring new mailboxes and additional tasks From the Template Name list, select Regular User TemplateBacking up the system End Checking CallPilot connectivity and channels CallPilot server testingCallPilot server testing tasks Verifying that you can log on to mailboxes Verifying that you can leave a message Verifying that you can retrieve a messageTesting pcAnywhere using a remote PC What is next? Following is a complete list of CallPilot 5.0 NTPsCallPilot server testing Appendix Installing the CallPilot 5.0 image Installing the CallPilot 5.0 imageReturn to CallPilot server configuration Configuring a phantom superloop Appendix Configuring phantom DNsChecking for existing phantom loops Cden Creating a phantom DNLD 10 Creating a phantom DN Prompt Response CLS WTA UNR FTR Quickstart Guide