Dell 1600SC manual Using the System Diagnostics

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NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause incorrect results or error messages. Also, use only the program that came with your system or an updated version of the program for your system.

You can run the system diagnostics from either the utility partition on your hard drive or from a set of diskettes that you create from the Dell OpenManage Server Assistant CD.

To run the diagnostics from the utility partition, perform the following steps:

1.Start the utility partition by pressing <F10> during POST.

2.From the utility partition's main menu, select the Run System Diagnostics option.

See the Dell OpenManage Server Assistant CD for additional information about the utility partition.

To run the system diagnostics from the diskettes, perform the following steps:

1.Create a set of diagnostics diskettes.

See the Dell OpenManage Server Assistant CD for information on creating diagnostics diskettes.

2.Boot the system from the first diagnostics diskette.

If the system fails to boot, see "Getting Help."

When you start the system diagnostics, a message is displayed telling you that the diagnostics is loading. The Diagnostics menu appears. The menu allows you to run all or specific diagnostic tests or to exit system diagnostics.

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see it on your monitor screen.

For a quick test of the system, select Test All Devices and then select Quick Tests. This option runs only the device tests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly. To test a particular device, select Test One Device. For a complete test of the system, select Test All Devices and then select Extended Tests.

To test a particular area of the system, choose Advanced Testing. When you select Advanced Testing, the main screen of the diagnostics appears. This screen includes a listing of the various device groups in the system and the system's service tag number.

To view data on test results, select Information and Results. Select Program Options to set various test parameters.

By selecting Device Configuration, you can see an overview of the devices in the system.

Selecting Exit to MS-DOSexits the diagnostics and returns you to the MS-DOS® operating system environment.

To select an option from the Diagnostics menu, highlight the option and press <Enter>, or press the key that corresponds to the highlighted letter in the option you choose.

Using the System Diagnostics

When you select Advanced Testing from the Diagnostics menu, the main screen of the diagnostics appears.

Information on the main screen of the diagnostics is presented in the following areas:

Two lines at the top of the main screen identify the diagnostics, the version number, and the system's service tag number.

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Contents Initial release 22 Sep Jumpers-A General Explanation Jumpers, Switches, and ConnectorsSystem Board Jumpers JumpersTable A-1. System Board Jumper Settings System Board ConnectorsJumper Setting Description Table A-2. System Board Connectors Disabling a Forgotten PasswordConnector Description Back to Contents Connectors Ports and ConnectorsTable B-1. I/O Connector Icons Icon ConnectorParallel Connector Serial ConnectorSerial Connector Autoconfiguration Pin Signal DefinitionTable B-3. Parallel Connector Pin Assignments PS/2-Compatible Keyboard and Mouse Connectors18-25 USB Connector Video ConnectorPin Signal I/O Definition Integrated NIC ConnectorNetwork Cable Requirements Abbreviations and Acronyms CGA Dimm EMI GUI LAN MBR Ntfs Pqfp SBE UMB ZIF Other Documents You May Need IntroductionObtaining Technical Assistance Front-Panel Features Indicators, Codes, and MessagesComponent Description Back-Panel FeaturesPower Button Indicators Power Indicator CodesIndicator Function NIC Indicator Codes Hard-Drive Indicator CodesHard-Drive Status Indicator Codes Drive-Status Indicator Indicator CodeIndicator Indicator Code NIC Indicator CodesSystem Messages System MessagesDiskette Drive, Troubleshooting a CD Drive, Troubleshooting Guide System Beep Codes Code Cause Corrective Action System Beep CodesAlert Messages Diagnostics MessagesTroubleshooting Errors and Conflicts Finding Software SolutionsInput Errors Before You BeginApplication Conflicts IRQ Assignment DefaultsIRQ Assignment Conflicts IRQ Line AssignmentRunning Server Administrator Diagnostics Running the System DiagnosticsFeatures of the System Diagnostics When to Use the System DiagnosticsUsing the System Diagnostics Error Messages Using the Device Groups MenuSafety First-For You and Your System Troubleshooting Your SystemChecking Specific System Problems External ConnectionsSystem Orientation Start-Up RoutineStart-Up Routine Indications Look/listen for ActionRemoving the Bezel BezelInstalling the Cover Installing the BezelSystem Cover BaffleTroubleshooting the Video Subsystem Installing the BaffleChecking the Equipment Removing the BaffleTroubleshooting the Mouse Troubleshooting the KeyboardTroubleshooting a Serial I/O Device Troubleshooting the Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Parallel PrinterInside the System Troubleshooting a NICResponding to a Systems Management Alert Message Troubleshooting a Wet SystemTroubleshooting the System Battery Troubleshooting a Damaged SystemTroubleshooting Redundant Power Supplies Troubleshooting System Cooling Troubleshooting a Nonredundant Power SupplyTroubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting an IDE Tape Drive Troubleshooting a Tape DriveTroubleshooting a Scsi Tape Drive Troubleshooting an IDE Hard Drive Troubleshooting Hard DrivesTroubleshooting a Scsi Hard Drive System With Scsi Backplane Troubleshooting an IDE Hard Drive in a RAID ConfigurationHard-drive cables Device drivers Troubleshooting a Microprocessor Troubleshooting a RAID Controller CardTroubleshooting the System Board Resetting Corrupted Bios Configuration Back to Contents System Fans Installing System OptionsRemoving the Front System Fan Installing the Back System Fan Installing the Front System FanRemoving the Back System Fan Removing a Redundant Power Supply Redundant Power SuppliesInstalling a Redundant Power Supply Expansion Cards Installing an Expansion CardRemoving an Expansion Card Removing and Installing an Expansion CardMemory Module Installation Guidelines Memory Upgrade KitsPerforming a Memory Upgrade Sample Memory Module ConfigurationsRemoving and Installing a Memory Module Installing Memory ModulesMicroprocessors Removing and Installing a MicroprocessorRemoving Memory Modules Removing the Microprocessor Fan and Heat Sink Assembly Replacing the System Battery System BatteryReplacing the System Battery Connecting Drives Installing DrivesDrive Cable Configurations DC Power CablesScsi Configuration Information IDE Configuration InformationScsi Interface Cables Scsi ID NumbersInstalling a Diskette Drive Configuring the Boot DriveDiskette Drive Removing a Diskette DriveRemoving the Front-Panel Drive Inserts Front-Panel Drive InsertsInstalling a 5.25-Inch Drive Installing the Front-Panel Drive InsertsInch Drives Page Hard Drives General Installation GuidelinesRemoving and Installing a Non-Hot-Plug Hard Drive Installing and Removing Non-Hot-Plug Hard DrivesInstalling a Non-Hot-Plug Hard Drive Page Installing and Removing Hot-Plug Scsi Hard Drives Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Installing a RAID Controller CardBack to Contents Getting Help Online ServicesTechnical Assistance Automated Order-Status Service AutoTech ServiceTechnical Support Service Ftp.dell.comBefore You Call Contacting Dell Diagnostics ChecklistAntigua and Barbuda Argentina Buenos Aires0011 Australia SydneyAustria Vienna Website support.euro.dell.com 900Costa Rica ColombiaCzech Republic Prague Website support.euro.dell.com Denmark Copenhagen Website support.euro.dell.comGreece Website support.euro.dell.com Germany Langen Website support.euro.dell.comGrenada GuatemalaLatin America Korea SeoulLuxembourg Website support.euro.dell.com MacaoNicaragua New ZealandNorway Lysaker Website support.euro.dell.com Panama005 Grenadines Singapore SingaporeSouth Africa Johannesburg Website support.euro.dell.com 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