Dell 1600SC manual Troubleshooting the Diskette Drive

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11.Swap the memory module in the first memory connector with another of the same capacity (see "Installing Memory Modules" in "Installing System Options").

12.Stand the system upright.

13.Install the cover (see "Installing the Cover").

14.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

15.As the system boots, observe the monitor screen and the indicators on the keyboard.

16.Perform the following steps:

a.Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

b.Remove the cover (see "Removing the Cover").

c.Repeat step 11 through step 15 for each memory module installed.

If the problem persists, see "Getting Help."

17.Run the system memory test in the system diagnostics (see "Running the System Diagnostics").

If the test fails, see "Getting Help."

Troubleshooting the Diskette Drive

Problem

Faulty diskette

System message indicates a problem with the diskette drive

Diskette drive cables

Action

CAUTION: Before you perform this procedure, see "Safety First—For You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

1.Swap the diskette with a known working diskette.

If the problem is resolved, the diskette is faulty.

2.Enter the System Setup program, and verify that the system is configured correctly (see "Using the System Setup Program" in your User's Guide).

3.Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 4.

4.Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

5.Remove the cover (see "Removing the Cover").

6.Lay the system on its right side.

7.Ensure that the diskette drive interface cable is properly connected between the drive and the system board.

To identify system board connectors, see Figure A-3.

8.Ensure that a power cable is properly connected to the drive.

9.Stand the system upright.

10.Install the cover (see "Installing the Cover").

11.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

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Contents Initial release 22 Sep System Board Jumpers Jumpers, Switches, and ConnectorsJumpers-A General Explanation JumpersSystem Board Connectors Table A-1. System Board Jumper SettingsJumper Setting Description Disabling a Forgotten Password Table A-2. System Board ConnectorsConnector Description Back to Contents Table B-1. I/O Connector Icons Ports and ConnectorsConnectors Icon ConnectorSerial Connector Autoconfiguration Serial ConnectorParallel Connector Pin Signal DefinitionPS/2-Compatible Keyboard and Mouse Connectors Table B-3. Parallel Connector Pin Assignments18-25 Video Connector USB ConnectorIntegrated NIC Connector Pin Signal I/O DefinitionNetwork Cable Requirements Abbreviations and Acronyms CGA Dimm EMI GUI LAN MBR Ntfs Pqfp SBE UMB ZIF Introduction Other Documents You May NeedObtaining Technical Assistance Indicators, Codes, and Messages Front-Panel FeaturesBack-Panel Features Component DescriptionPower Indicator Codes Power Button IndicatorsIndicator Function Hard-Drive Status Indicator Codes Hard-Drive Indicator CodesNIC Indicator Codes Drive-Status Indicator Indicator CodeSystem Messages NIC Indicator CodesIndicator Indicator Code System MessagesDiskette Drive, Troubleshooting a CD Drive, Troubleshooting Guide System Beep Codes System Beep Codes Code Cause Corrective ActionDiagnostics Messages Alert MessagesInput Errors Finding Software SolutionsTroubleshooting Errors and Conflicts Before You BeginIRQ Assignment Conflicts IRQ Assignment DefaultsApplication Conflicts IRQ Line AssignmentFeatures of the System Diagnostics Running the System DiagnosticsRunning Server Administrator Diagnostics When to Use the System DiagnosticsUsing the System Diagnostics Using the Device Groups Menu Error MessagesChecking Specific System Problems Troubleshooting Your SystemSafety First-For You and Your System External ConnectionsStart-Up Routine Indications Start-Up RoutineSystem Orientation Look/listen for ActionBezel Removing the BezelSystem Cover Installing the BezelInstalling the Cover BaffleChecking the Equipment Installing the BaffleTroubleshooting the Video Subsystem Removing the BaffleTroubleshooting the Keyboard Troubleshooting the MouseTroubleshooting the Basic I/O Functions Troubleshooting a Serial I/O DeviceTroubleshooting a Parallel Printer Troubleshooting a USB DeviceTroubleshooting a NIC Inside the SystemTroubleshooting a Wet System Responding to a Systems Management Alert MessageTroubleshooting a Damaged System Troubleshooting the System BatteryTroubleshooting Redundant Power Supplies Troubleshooting a Nonredundant Power Supply Troubleshooting System CoolingTroubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting a Tape Drive Troubleshooting an IDE Tape DriveTroubleshooting a Scsi Tape Drive Troubleshooting Hard Drives Troubleshooting an IDE Hard DriveTroubleshooting an IDE Hard Drive in a RAID Configuration Troubleshooting a Scsi Hard Drive System With Scsi BackplaneHard-drive cables Device drivers Troubleshooting a RAID Controller Card Troubleshooting a MicroprocessorTroubleshooting the System Board Resetting Corrupted Bios Configuration Back to Contents Installing System Options System FansRemoving the Front System Fan Installing the Front System Fan Installing the Back System FanRemoving the Back System Fan Redundant Power Supplies Removing a Redundant Power SupplyInstalling a Redundant Power Supply Installing an Expansion Card Expansion CardsRemoving and Installing an Expansion Card Removing an Expansion CardPerforming a Memory Upgrade Memory Upgrade KitsMemory Module Installation Guidelines Sample Memory Module ConfigurationsInstalling Memory Modules Removing and Installing a Memory ModuleRemoving and Installing a Microprocessor MicroprocessorsRemoving Memory Modules Removing the Microprocessor Fan and Heat Sink Assembly System Battery Replacing the System BatteryReplacing the System Battery Drive Cable Configurations Installing DrivesConnecting Drives DC Power CablesScsi Interface Cables IDE Configuration InformationScsi Configuration Information Scsi ID NumbersDiskette Drive Configuring the Boot DriveInstalling a Diskette Drive Removing a Diskette DriveFront-Panel Drive Inserts Removing the Front-Panel Drive InsertsInstalling the Front-Panel Drive Inserts Installing a 5.25-Inch DriveInch Drives Page General Installation Guidelines Hard DrivesInstalling and Removing Non-Hot-Plug Hard Drives Removing and Installing a Non-Hot-Plug Hard DriveInstalling a Non-Hot-Plug Hard Drive Page Installing and Removing Hot-Plug Scsi Hard Drives Removing a Hot-Plug Hard Drive Installing a RAID Controller Card Installing a Hot-Plug Hard DriveBack to Contents Online Services Getting HelpTechnical Assistance Technical Support Service AutoTech ServiceAutomated Order-Status Service Ftp.dell.comBefore You Call Antigua and Barbuda Diagnostics ChecklistContacting Dell Argentina Buenos AiresAustria Vienna Website support.euro.dell.com Australia Sydney0011 900Czech Republic Prague Website support.euro.dell.com ColombiaCosta Rica Denmark Copenhagen Website support.euro.dell.comGrenada Germany Langen Website support.euro.dell.comGreece Website support.euro.dell.com GuatemalaLuxembourg Website support.euro.dell.com Korea SeoulLatin America MacaoNorway Lysaker Website support.euro.dell.com New ZealandNicaragua PanamaSouth Africa Johannesburg Website support.euro.dell.com Grenadines Singapore Singapore005 09/091Bracknell Website 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