Dell 1600SC manual Troubleshooting the Keyboard, Troubleshooting the Mouse

Page 44

Video logic

Action

1.Check the system and power connections to the monitor.

2.Run the video tests in the system diagnostics (see "Running the System Diagnostics").

If the tests run successfully, the problem is not related to video hardware. Go to "Finding Software Solutions."

If the tests fail, see "Getting Help."

Troubleshooting the Keyboard

Problem

System message indicates a problem with the keyboard

Keyboard cable

Action

1.Press each key on the keyboard, and look at the keyboard and its cable for any signs of damage.

If the keyboard appears to be free of physical damage, go to step 3.

If the keyboard is damaged, continue to step 2.

2.Swap the faulty keyboard with a working keyboard.

If the problem is resolved, you must replace the faulty keyboard (see "Getting Help").

3.Run the keyboard test in the system diagnostics (see "Running the System Diagnostics").

If the test fails, see "Getting Help."

4.Swap the faulty keyboard with a working keyboard.

If the problem is resolved, you must replace the faulty keyboard (see "Getting Help").

If the problem persists, see "Getting Help."

Troubleshooting the Mouse

Problem

System message indicates a problem with the mouse

Mouse cable

Action

1.Click each button on the mouse, and look at the mouse and its cable for any signs of damage.

Image 44
Contents Initial release 22 Sep Jumpers, Switches, and Connectors Jumpers-A General ExplanationSystem Board Jumpers JumpersJumper Setting Description System Board ConnectorsTable A-1. System Board Jumper Settings Connector Description Disabling a Forgotten PasswordTable A-2. System Board Connectors Back to Contents Ports and Connectors ConnectorsTable B-1. I/O Connector Icons Icon ConnectorSerial Connector Parallel ConnectorSerial Connector Autoconfiguration Pin Signal Definition18-25 PS/2-Compatible Keyboard and Mouse ConnectorsTable B-3. Parallel Connector Pin Assignments Video Connector USB ConnectorNetwork Cable Requirements Integrated NIC ConnectorPin Signal I/O Definition Abbreviations and Acronyms CGA Dimm EMI GUI LAN MBR Ntfs Pqfp SBE UMB ZIF Obtaining Technical Assistance IntroductionOther Documents You May Need Indicators, Codes, and Messages Front-Panel FeaturesBack-Panel Features Component DescriptionIndicator Function Power Indicator CodesPower Button Indicators Hard-Drive Indicator Codes NIC Indicator CodesHard-Drive Status Indicator Codes Drive-Status Indicator Indicator CodeNIC Indicator Codes Indicator Indicator CodeSystem Messages System MessagesDiskette Drive, Troubleshooting a CD Drive, Troubleshooting Guide System Beep Codes System Beep Codes Code Cause Corrective ActionDiagnostics Messages Alert MessagesFinding Software Solutions Troubleshooting Errors and ConflictsInput Errors Before You BeginIRQ Assignment Defaults Application ConflictsIRQ Assignment Conflicts IRQ Line AssignmentRunning the System Diagnostics Running Server Administrator DiagnosticsFeatures of the System Diagnostics When to Use the System DiagnosticsUsing the System Diagnostics Using the Device Groups Menu Error MessagesTroubleshooting Your System Safety First-For You and Your SystemChecking Specific System Problems External ConnectionsStart-Up Routine System OrientationStart-Up Routine Indications Look/listen for ActionBezel Removing the BezelInstalling the Bezel Installing the CoverSystem Cover BaffleInstalling the Baffle Troubleshooting the Video SubsystemChecking the Equipment Removing the BaffleTroubleshooting the Keyboard Troubleshooting the MouseTroubleshooting the Basic I/O Functions Troubleshooting a Serial I/O DeviceTroubleshooting a Parallel Printer Troubleshooting a USB DeviceTroubleshooting a NIC Inside the SystemTroubleshooting a Wet System Responding to a Systems Management Alert MessageTroubleshooting a Damaged System Troubleshooting the System BatteryTroubleshooting Redundant Power Supplies Troubleshooting a Nonredundant Power Supply Troubleshooting System CoolingTroubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting a Tape Drive Troubleshooting an IDE Tape DriveTroubleshooting a Scsi Tape Drive Troubleshooting Hard Drives Troubleshooting an IDE Hard DriveTroubleshooting an IDE Hard Drive in a RAID Configuration Troubleshooting a Scsi Hard Drive System With Scsi BackplaneHard-drive cables Device drivers Troubleshooting a RAID Controller Card Troubleshooting a MicroprocessorTroubleshooting the System Board Resetting Corrupted Bios Configuration Back to Contents Removing the Front System Fan Installing System OptionsSystem Fans Removing the Back System Fan Installing the Front System FanInstalling the Back System Fan Installing a Redundant Power Supply Redundant Power SuppliesRemoving a Redundant Power Supply Installing an Expansion Card Expansion CardsRemoving and Installing an Expansion Card Removing an Expansion CardMemory Upgrade Kits Memory Module Installation GuidelinesPerforming a Memory Upgrade Sample Memory Module ConfigurationsInstalling Memory Modules Removing and Installing a Memory ModuleRemoving Memory Modules Removing and Installing a MicroprocessorMicroprocessors Removing the Microprocessor Fan and Heat Sink Assembly System Battery Replacing the System BatteryReplacing the System Battery Installing Drives Connecting DrivesDrive Cable Configurations DC Power CablesIDE Configuration Information Scsi Configuration InformationScsi Interface Cables Scsi ID NumbersConfiguring the Boot Drive Installing a Diskette DriveDiskette Drive Removing a Diskette DriveFront-Panel Drive Inserts Removing the Front-Panel Drive InsertsInch Drives Installing the Front-Panel Drive InsertsInstalling a 5.25-Inch Drive Page General Installation Guidelines Hard DrivesInstalling and Removing Non-Hot-Plug Hard Drives Removing and Installing a Non-Hot-Plug Hard DriveInstalling a Non-Hot-Plug Hard Drive Page Installing and Removing Hot-Plug Scsi Hard Drives Removing a Hot-Plug Hard Drive Installing a RAID Controller Card Installing a Hot-Plug Hard DriveBack to Contents Technical Assistance Online ServicesGetting Help AutoTech Service Automated Order-Status ServiceTechnical Support Service Ftp.dell.comBefore You Call Diagnostics Checklist Contacting DellAntigua and Barbuda Argentina Buenos AiresAustralia Sydney 0011Austria Vienna Website support.euro.dell.com 900Colombia Costa RicaCzech Republic Prague Website support.euro.dell.com Denmark Copenhagen Website support.euro.dell.comGermany Langen Website support.euro.dell.com Greece Website support.euro.dell.comGrenada GuatemalaKorea Seoul Latin AmericaLuxembourg Website support.euro.dell.com MacaoNew Zealand NicaraguaNorway Lysaker Website support.euro.dell.com PanamaGrenadines Singapore Singapore 005South Africa Johannesburg Website support.euro.dell.com 09/091Trinidad/Tobago Turks and Caicos IslandsBracknell Website support.euro.dell.com Uruguay