Dell 1600SC manual Troubleshooting an IDE Hard Drive in a RAID Configuration

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If the problem persists, see "Getting Help."

Troubleshooting an IDE Hard Drive in a RAID Configuration

Problem

Device driver error

Hard-drive cables

Device drivers

Action

CAUTION: Before you perform this procedure, see "Safety First—For You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive.

1.Run the hard drive tests in the system diagnostics (see "Running the System Diagnostics").

For information on testing the controller, see the RAID controller's documentation.

If the tests fail, continue to step 2.

2.Restart your system and enter the RAID configuration utility.

For information on the configuration utility, see the documentation supplied with the RAID controller card.

3.Ensure that any required device drivers are installed and are configured correctly.

For information on installing device drivers, see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card.

4.Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

5.Remove the cover (see "Removing the Cover").

6.Lay the system on its right side.

7.Ensure that the hard drive interface cable is properly connected between the drive and the controller card (see the documentation that accompanied the controller card).

8.If the hard drive is the boot drive, ensure that the drive is configured and connected properly (see "Configuring the Boot Drive" in "Installing Drives").

9.Ensure that a power cable is properly connected to the drive.

10.Stand the system upright.

11.Install the cover (see "Installing the Cover").

12.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

If the problem persists, continue to step 13.

13.Partition and logically format the hard drive (see the operating system documentation).

14.If possible, restore the files to the drive.

If the problem persists, see "Getting Help."

Troubleshooting a SCSI Hard Drive (System With SCSI Backplane)

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Contents Initial release 22 Sep Jumpers Jumpers, Switches, and ConnectorsJumpers-A General Explanation System Board JumpersJumper Setting Description System Board ConnectorsTable A-1. System Board Jumper Settings Connector Description Disabling a Forgotten PasswordTable A-2. System Board Connectors Back to Contents Icon Connector Ports and ConnectorsConnectors Table B-1. I/O Connector IconsPin Signal Definition Serial ConnectorParallel Connector Serial Connector Autoconfiguration18-25 PS/2-Compatible Keyboard and Mouse ConnectorsTable B-3. Parallel Connector Pin Assignments USB Connector Video ConnectorNetwork Cable Requirements Integrated NIC ConnectorPin Signal I/O Definition Abbreviations and Acronyms CGA Dimm EMI GUI LAN MBR Ntfs Pqfp SBE UMB ZIF Obtaining Technical Assistance IntroductionOther Documents You May Need Front-Panel Features Indicators, Codes, and MessagesComponent Description Back-Panel FeaturesIndicator Function Power Indicator CodesPower Button Indicators Drive-Status Indicator Indicator Code Hard-Drive Indicator CodesNIC Indicator Codes Hard-Drive Status Indicator CodesSystem Messages NIC Indicator CodesIndicator Indicator Code System MessagesDiskette Drive, Troubleshooting a CD Drive, Troubleshooting Guide System Beep Codes Code Cause Corrective Action System Beep CodesAlert Messages Diagnostics MessagesBefore You Begin Finding Software SolutionsTroubleshooting Errors and Conflicts Input ErrorsIRQ Line Assignment IRQ Assignment DefaultsApplication Conflicts IRQ Assignment ConflictsWhen to Use the System Diagnostics Running the System DiagnosticsRunning Server Administrator Diagnostics Features of the System DiagnosticsUsing the System Diagnostics Error Messages Using the Device Groups MenuExternal Connections Troubleshooting Your SystemSafety First-For You and Your System Checking Specific System ProblemsLook/listen for Action Start-Up RoutineSystem Orientation Start-Up Routine IndicationsRemoving the Bezel BezelBaffle Installing the BezelInstalling the Cover System CoverRemoving the Baffle Installing the BaffleTroubleshooting the Video Subsystem Checking the EquipmentTroubleshooting the Mouse Troubleshooting the KeyboardTroubleshooting a Serial I/O Device Troubleshooting the Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Parallel PrinterInside the System Troubleshooting a NICResponding to a Systems Management Alert Message Troubleshooting a Wet SystemTroubleshooting the System Battery Troubleshooting a Damaged SystemTroubleshooting Redundant Power Supplies Troubleshooting System Cooling Troubleshooting a Nonredundant Power SupplyTroubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting an IDE Tape Drive Troubleshooting a Tape DriveTroubleshooting a Scsi Tape Drive Troubleshooting an IDE Hard Drive Troubleshooting Hard DrivesTroubleshooting a Scsi Hard Drive System With Scsi Backplane Troubleshooting an IDE Hard Drive in a RAID ConfigurationHard-drive cables Device drivers Troubleshooting a Microprocessor Troubleshooting a RAID Controller CardTroubleshooting the System Board Resetting Corrupted Bios Configuration Back to Contents Removing the Front System Fan Installing System OptionsSystem Fans Removing the Back System Fan Installing the Front System FanInstalling the Back System Fan Installing a Redundant Power Supply Redundant Power SuppliesRemoving a Redundant Power Supply Expansion Cards Installing an Expansion CardRemoving an Expansion Card Removing and Installing an Expansion CardSample Memory Module Configurations Memory Upgrade KitsMemory Module Installation Guidelines Performing a Memory UpgradeRemoving and Installing a Memory Module Installing Memory ModulesRemoving Memory Modules Removing and Installing a MicroprocessorMicroprocessors Removing the Microprocessor Fan and Heat Sink Assembly Replacing the System Battery System BatteryReplacing the System Battery DC Power Cables Installing DrivesConnecting Drives Drive Cable ConfigurationsScsi ID Numbers IDE Configuration InformationScsi Configuration Information Scsi Interface CablesRemoving a Diskette Drive Configuring the Boot DriveInstalling a Diskette Drive Diskette DriveRemoving the Front-Panel Drive Inserts Front-Panel Drive InsertsInch Drives Installing the Front-Panel Drive InsertsInstalling a 5.25-Inch Drive Page Hard Drives General Installation GuidelinesRemoving and Installing a Non-Hot-Plug Hard Drive Installing and Removing Non-Hot-Plug Hard DrivesInstalling a Non-Hot-Plug Hard Drive Page Installing and Removing Hot-Plug Scsi Hard Drives Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Installing a RAID Controller CardBack to Contents Technical Assistance Online ServicesGetting Help Ftp.dell.com AutoTech ServiceAutomated Order-Status Service Technical Support ServiceBefore You Call Argentina Buenos Aires Diagnostics ChecklistContacting Dell Antigua and Barbuda900 Australia Sydney0011 Austria Vienna Website support.euro.dell.comDenmark Copenhagen Website support.euro.dell.com ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.comGuatemala Germany Langen Website support.euro.dell.comGreece Website support.euro.dell.com GrenadaMacao Korea SeoulLatin America Luxembourg Website support.euro.dell.comPanama New ZealandNicaragua Norway Lysaker Website support.euro.dell.com09/091 Grenadines Singapore Singapore005 South Africa Johannesburg Website support.euro.dell.comUruguay Trinidad/TobagoTurks and Caicos Islands 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