Dell 1600SC manual Troubleshooting Hard Drives, Troubleshooting an IDE Hard Drive

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See the documentation for the tape drive for instructions on configuring the SCSI ID and enabling or disabling termination.

12.Stand the system upright.

13.Install the cover (see "Installing the Cover").

14.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

15.Test the tape drive by performing a tape backup and verification test (see the tape backup software documentation).

16.If the problem persists, see "Getting Help."

Troubleshooting Hard Drives

Troubleshooting an IDE Hard Drive

Problem

Faulty hard drive

Hard-drive cables

Action

CAUTION: Before you perform this procedure, see "Safety First—For You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive.

NOTE: If the hard drive is used in a RAID configuration, see "Troubleshooting an IDE Hard Drive in a RAID Configuration."

1.Enter the System Setup program, and verify that the system is configured correctly (see "Using the System Setup Program" in your User's Guide).

2.Run the hard drive and IDE devices tests in the system diagnostics to determine whether the hard drive operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 3.

3.Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

4.Remove the cover (see "Removing the Cover").

5.Lay the system on its right side.

6.Ensure that the hard drive interface cable is properly connected between the drive and the system board.

To identify system board connectors, see Figure A-3.

NOTE: Ensure that the drive is configured and connected properly. See "IDE Configuration Information" in "Installing Drives."

7.If the hard drive is the boot drive, ensure that the drive is configured and connected properly (see "Configuring the Boot Drive" in "Installing Drives").

8.Ensure that a power cable is properly connected to the drive.

9.Stand the system upright.

10.Install the cover (see "Installing the Cover").

11.Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

12.Partition and logically format the hard drive (see the operating system documentation).

13.If possible, restore the files to the drive.

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Contents Initial release 22 Sep System Board Jumpers Jumpers, Switches, and ConnectorsJumpers-A General Explanation JumpersTable A-1. System Board Jumper Settings System Board ConnectorsJumper Setting Description Table A-2. System Board Connectors Disabling a Forgotten PasswordConnector Description Back to Contents Table B-1. I/O Connector Icons Ports and ConnectorsConnectors Icon ConnectorSerial Connector Autoconfiguration Serial ConnectorParallel Connector Pin Signal DefinitionTable B-3. Parallel Connector Pin Assignments PS/2-Compatible Keyboard and Mouse Connectors18-25 Video Connector USB ConnectorPin Signal I/O Definition Integrated NIC ConnectorNetwork Cable Requirements Abbreviations and Acronyms CGA Dimm EMI GUI LAN MBR Ntfs Pqfp SBE UMB ZIF Other Documents You May Need IntroductionObtaining Technical Assistance Indicators, Codes, and Messages Front-Panel FeaturesBack-Panel Features Component DescriptionPower Button Indicators Power Indicator CodesIndicator Function Hard-Drive Status Indicator Codes Hard-Drive Indicator CodesNIC Indicator Codes Drive-Status Indicator Indicator CodeSystem Messages NIC Indicator CodesIndicator Indicator Code System MessagesDiskette Drive, Troubleshooting a CD Drive, Troubleshooting Guide System Beep Codes System Beep Codes Code Cause Corrective ActionDiagnostics Messages Alert MessagesInput Errors Finding Software SolutionsTroubleshooting Errors and Conflicts Before You BeginIRQ Assignment Conflicts IRQ Assignment DefaultsApplication Conflicts IRQ Line AssignmentFeatures of the System Diagnostics Running the System DiagnosticsRunning Server Administrator Diagnostics When to Use the System DiagnosticsUsing the System Diagnostics Using the Device Groups Menu Error MessagesChecking Specific System Problems Troubleshooting Your SystemSafety First-For You and Your System External ConnectionsStart-Up Routine Indications Start-Up RoutineSystem Orientation Look/listen for ActionBezel Removing the BezelSystem Cover Installing the BezelInstalling the Cover BaffleChecking the Equipment Installing the BaffleTroubleshooting the Video Subsystem Removing the BaffleTroubleshooting the Keyboard Troubleshooting the MouseTroubleshooting the Basic I/O Functions Troubleshooting a Serial I/O DeviceTroubleshooting a Parallel Printer Troubleshooting a USB DeviceTroubleshooting a NIC Inside the SystemTroubleshooting a Wet System Responding to a Systems Management Alert MessageTroubleshooting a Damaged System Troubleshooting the System BatteryTroubleshooting Redundant Power Supplies Troubleshooting a Nonredundant Power Supply Troubleshooting System CoolingTroubleshooting Expansion Cards Troubleshooting System Memory Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting a Tape Drive Troubleshooting an IDE Tape DriveTroubleshooting a Scsi Tape Drive Troubleshooting Hard Drives Troubleshooting an IDE Hard DriveTroubleshooting an IDE Hard Drive in a RAID Configuration Troubleshooting a Scsi Hard Drive System With Scsi BackplaneHard-drive cables Device drivers Troubleshooting a RAID Controller Card Troubleshooting a MicroprocessorTroubleshooting the System Board Resetting Corrupted Bios Configuration Back to Contents System Fans Installing System OptionsRemoving the Front System Fan Installing the Back System Fan Installing the Front System FanRemoving the Back System Fan Removing a Redundant Power Supply Redundant Power SuppliesInstalling a Redundant Power Supply Installing an Expansion Card Expansion CardsRemoving and Installing an Expansion Card Removing an Expansion CardPerforming a Memory Upgrade Memory Upgrade KitsMemory Module Installation Guidelines Sample Memory Module ConfigurationsInstalling Memory Modules Removing and Installing a Memory ModuleMicroprocessors Removing and Installing a MicroprocessorRemoving Memory Modules Removing the Microprocessor Fan and Heat Sink Assembly System Battery Replacing the System BatteryReplacing the System Battery Drive Cable Configurations Installing DrivesConnecting Drives DC Power CablesScsi Interface Cables IDE Configuration InformationScsi Configuration Information Scsi ID NumbersDiskette Drive Configuring the Boot DriveInstalling a Diskette Drive Removing a Diskette DriveFront-Panel Drive Inserts Removing the Front-Panel Drive InsertsInstalling a 5.25-Inch Drive Installing the Front-Panel Drive InsertsInch Drives Page General Installation Guidelines Hard DrivesInstalling and Removing Non-Hot-Plug Hard Drives Removing and Installing a Non-Hot-Plug Hard DriveInstalling a Non-Hot-Plug Hard Drive Page Installing and Removing Hot-Plug Scsi Hard Drives Removing a Hot-Plug Hard Drive Installing a RAID Controller Card Installing a Hot-Plug Hard DriveBack to Contents Getting Help Online ServicesTechnical Assistance Technical Support Service AutoTech ServiceAutomated Order-Status Service Ftp.dell.comBefore You Call Antigua and Barbuda Diagnostics ChecklistContacting Dell Argentina Buenos AiresAustria Vienna Website support.euro.dell.com Australia Sydney0011 900Czech Republic Prague Website support.euro.dell.com ColombiaCosta Rica Denmark Copenhagen Website support.euro.dell.comGrenada Germany Langen Website support.euro.dell.comGreece Website support.euro.dell.com GuatemalaLuxembourg Website support.euro.dell.com Korea SeoulLatin America MacaoNorway Lysaker Website support.euro.dell.com New ZealandNicaragua PanamaSouth Africa Johannesburg Website support.euro.dell.com 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